What users are saying about
126 Ratings
25 Ratings
126 Ratings
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Score 7.4 out of 100
25 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
SAP Sales Cloud
Customer data management / contact management
NetSuite CRM
8.7
SAP Sales Cloud
Workflow management
NetSuite CRM
8.3
SAP Sales Cloud
Territory management
NetSuite CRM
7.5
SAP Sales Cloud
Opportunity management
NetSuite CRM
6.7
SAP Sales Cloud
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
SAP Sales Cloud
Contract management
NetSuite CRM
6.7
SAP Sales Cloud
Quote & order management
NetSuite CRM
8.5
SAP Sales Cloud
Interaction tracking
NetSuite CRM
8.0
SAP Sales Cloud
Channel / partner relationship management
NetSuite CRM
7.8
SAP Sales Cloud

Customer Service & Support

NetSuite CRM
7.6
SAP Sales Cloud
Case management
NetSuite CRM
8.1
SAP Sales Cloud
Call center management
NetSuite CRM
7.1
SAP Sales Cloud
Help desk management
NetSuite CRM
7.6
SAP Sales Cloud

Marketing Automation

NetSuite CRM
7.8
SAP Sales Cloud
Lead management
NetSuite CRM
8.0
SAP Sales Cloud
Email marketing
NetSuite CRM
7.6
SAP Sales Cloud

CRM Project Management

NetSuite CRM
8.4
SAP Sales Cloud
Task management
NetSuite CRM
7.1
SAP Sales Cloud
Billing and invoicing management
NetSuite CRM
8.6
SAP Sales Cloud
Reporting
NetSuite CRM
9.4
SAP Sales Cloud

CRM Reporting & Analytics

NetSuite CRM
7.9
SAP Sales Cloud
Forecasting
NetSuite CRM
8.3
SAP Sales Cloud
Pipeline visualization
NetSuite CRM
7.0
SAP Sales Cloud
Customizable reports
NetSuite CRM
8.3
SAP Sales Cloud

Customization

NetSuite CRM
8.2
SAP Sales Cloud
Custom fields
NetSuite CRM
8.7
SAP Sales Cloud
Custom objects
NetSuite CRM
8.7
SAP Sales Cloud
Scripting environment
NetSuite CRM
8.1
SAP Sales Cloud
API for custom integration
NetSuite CRM
7.4
SAP Sales Cloud

Security

NetSuite CRM
8.2
SAP Sales Cloud
Single sign-on capability
NetSuite CRM
7.5
SAP Sales Cloud
Role-based user permissions
NetSuite CRM
8.8
SAP Sales Cloud

Social CRM

NetSuite CRM
7.0
SAP Sales Cloud
Social data
NetSuite CRM
6.6
SAP Sales Cloud
Social engagement
NetSuite CRM
7.4
SAP Sales Cloud

Integrations with 3rd-party Software

NetSuite CRM
7.4
SAP Sales Cloud
Marketing automation
NetSuite CRM
7.4
SAP Sales Cloud
Compensation management
NetSuite CRM
7.4
SAP Sales Cloud

Platform

NetSuite CRM
6.3
SAP Sales Cloud
Mobile access
NetSuite CRM
6.3
SAP Sales Cloud

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Sales Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
SAP Sales Cloud
7.5

Likelihood to Renew

NetSuite CRM
6.5
SAP Sales Cloud

Usability

NetSuite CRM
7.5
SAP Sales Cloud

Support Rating

NetSuite CRM
7.8
SAP Sales Cloud
7.0

Online Training

NetSuite CRM
6.7
SAP Sales Cloud

Implementation Rating

NetSuite CRM
5.9
SAP Sales Cloud

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