What users are saying about
91 Ratings
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Score 7.7 out of 100
17 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Shared Contacts for Gmail

We have multiple client base with people shifting through teams at a very rapid pace. Tracking each change is very tedious and would consume 1-2 resources per day for this activity. However, Shared Contacts can be handled by one single resource and with couple of clicks, everything can be kept up to date. Therefore, if you have a constantly changing audience, which you need to address, this is the right tool for you.In case you have a fixed client base and rarely need to modify the audience, this tool would be barely of any use for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
Shared Contacts for Gmail
Customer data management / contact management
NetSuite CRM
8.8
Shared Contacts for Gmail
Workflow management
NetSuite CRM
7.9
Shared Contacts for Gmail
Territory management
NetSuite CRM
8.3
Shared Contacts for Gmail
Opportunity management
NetSuite CRM
8.6
Shared Contacts for Gmail
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
Shared Contacts for Gmail
Contract management
NetSuite CRM
7.6
Shared Contacts for Gmail
Quote & order management
NetSuite CRM
8.4
Shared Contacts for Gmail
Interaction tracking
NetSuite CRM
9.0
Shared Contacts for Gmail
Channel / partner relationship management
NetSuite CRM
7.7
Shared Contacts for Gmail

Customer Service & Support

NetSuite CRM
7.4
Shared Contacts for Gmail
Case management
NetSuite CRM
7.6
Shared Contacts for Gmail
Call center management
NetSuite CRM
6.9
Shared Contacts for Gmail
Help desk management
NetSuite CRM
7.7
Shared Contacts for Gmail

Marketing Automation

NetSuite CRM
9.0
Shared Contacts for Gmail
Lead management
NetSuite CRM
8.6
Shared Contacts for Gmail
Email marketing
NetSuite CRM
9.5
Shared Contacts for Gmail

CRM Project Management

NetSuite CRM
8.1
Shared Contacts for Gmail
Task management
NetSuite CRM
7.2
Shared Contacts for Gmail
Billing and invoicing management
NetSuite CRM
8.1
Shared Contacts for Gmail
Reporting
NetSuite CRM
9.1
Shared Contacts for Gmail

CRM Reporting & Analytics

NetSuite CRM
8.0
Shared Contacts for Gmail
Forecasting
NetSuite CRM
8.0
Shared Contacts for Gmail
Pipeline visualization
NetSuite CRM
7.7
Shared Contacts for Gmail
Customizable reports
NetSuite CRM
8.3
Shared Contacts for Gmail

Customization

NetSuite CRM
7.8
Shared Contacts for Gmail
Custom fields
NetSuite CRM
8.9
Shared Contacts for Gmail
Custom objects
NetSuite CRM
9.0
Shared Contacts for Gmail
Scripting environment
NetSuite CRM
7.0
Shared Contacts for Gmail
API for custom integration
NetSuite CRM
6.5
Shared Contacts for Gmail

Security

NetSuite CRM
8.3
Shared Contacts for Gmail
Single sign-on capability
NetSuite CRM
7.9
Shared Contacts for Gmail
Role-based user permissions
NetSuite CRM
8.8
Shared Contacts for Gmail

Social CRM

NetSuite CRM
8.2
Shared Contacts for Gmail
Social data
NetSuite CRM
8.0
Shared Contacts for Gmail
Social engagement
NetSuite CRM
8.4
Shared Contacts for Gmail

Integrations with 3rd-party Software

NetSuite CRM
7.3
Shared Contacts for Gmail
Marketing automation
NetSuite CRM
7.5
Shared Contacts for Gmail
Compensation management
NetSuite CRM
7.0
Shared Contacts for Gmail

Platform

NetSuite CRM
8.9
Shared Contacts for Gmail
Mobile access
NetSuite CRM
8.9
Shared Contacts for Gmail

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Shared Contacts for Gmail

  • Helps manage contact lists and distribution lists.
  • Eliminates the need for the use of an additional platform, like a CRM, to manage contacts.
  • Makes it easier to share contacts with a targeted audience with the flexibility to be selective about who the data is being shared with.
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Shared Contacts for Gmail

  • Support is not readily available due to various time zone differences. could use improvements.
  • It's an run of the mill interface, could be more attractive.
  • Can improve its indexing function e.g. users choice of colors.
  • Admin console is bit complex, need an expert hand to understand.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Shared Contacts for Gmail

  • Shared contacts is having a positive impact on our overall ROI by making us more efficient. We are spending less time emailing, calling, or popping in to get contact information to each other.
  • We can now organize our contacts in a more professional manner and nobody is asking what do we call the document that we saved our vendor information on.
Tiffany Consalvo | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Shared Contacts for Gmail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.99*

* per user per month

Shared Contacts for Gmail Editions & Modules

Edition
Lite$0.991
Team$1.791
Business$2.591
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
Shared Contacts for Gmail
9.3

Likelihood to Renew

NetSuite CRM
6.5
Shared Contacts for Gmail

Usability

NetSuite CRM
8.3
Shared Contacts for Gmail

Support Rating

NetSuite CRM
6.7
Shared Contacts for Gmail

Online Training

NetSuite CRM
6.7
Shared Contacts for Gmail

Implementation Rating

NetSuite CRM
5.9
Shared Contacts for Gmail

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