What users are saying about
72 Ratings
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Top Rated
336 Ratings
72 Ratings
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Score 7.1 out of 100

Sprout Social

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Top Rated
336 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

NetSuite CRM+

We keep our customer's information in NetSuite, from contacts to products purchased. It helps us to keep an accurate record of how to get a hold of our customers in addition to the products they've purchased. Everything from the initial quote, to the final purchase order. It's a really good, useful tool.
Paul Mills | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM+
7.6
Sprout Social
Customer data management / contact management
NetSuite CRM+
8.0
Sprout Social
Workflow management
NetSuite CRM+
6.8
Sprout Social
Territory management
NetSuite CRM+
6.1
Sprout Social
Opportunity management
NetSuite CRM+
7.7
Sprout Social
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM+
7.8
Sprout Social
Contract management
NetSuite CRM+
7.3
Sprout Social
Quote & order management
NetSuite CRM+
9.0
Sprout Social
Interaction tracking
NetSuite CRM+
7.1
Sprout Social
Channel / partner relationship management
NetSuite CRM+
9.0
Sprout Social

Customer Service & Support

NetSuite CRM+
6.4
Sprout Social
Case management
NetSuite CRM+
6.2
Sprout Social
Call center management
NetSuite CRM+
5.3
Sprout Social
Help desk management
NetSuite CRM+
7.7
Sprout Social

Marketing Automation

NetSuite CRM+
6.9
Sprout Social
Lead management
NetSuite CRM+
8.7
Sprout Social
Email marketing
NetSuite CRM+
5.1
Sprout Social

CRM Project Management

NetSuite CRM+
8.1
Sprout Social
Task management
NetSuite CRM+
7.3
Sprout Social
Billing and invoicing management
NetSuite CRM+
8.2
Sprout Social
Reporting
NetSuite CRM+
8.8
Sprout Social

CRM Reporting & Analytics

NetSuite CRM+
6.8
Sprout Social
Forecasting
NetSuite CRM+
6.8
Sprout Social
Pipeline visualization
NetSuite CRM+
7.0
Sprout Social
Customizable reports
NetSuite CRM+
6.5
Sprout Social

Customization

NetSuite CRM+
7.1
Sprout Social
Custom fields
NetSuite CRM+
7.2
Sprout Social
Custom objects
NetSuite CRM+
8.0
Sprout Social
Scripting environment
NetSuite CRM+
6.0
Sprout Social
API for custom integration
NetSuite CRM+
7.1
Sprout Social

Security

NetSuite CRM+
8.9
Sprout Social
Single sign-on capability
NetSuite CRM+
8.7
Sprout Social
Role-based user permissions
NetSuite CRM+
9.1
Sprout Social

Social CRM

NetSuite CRM+
5.5
Sprout Social
Social data
NetSuite CRM+
5.0
Sprout Social
Social engagement
NetSuite CRM+
6.0
Sprout Social

Integrations with 3rd-party Software

NetSuite CRM+
7.0
Sprout Social
Marketing automation
NetSuite CRM+
7.1
Sprout Social
Compensation management
NetSuite CRM+
6.9
Sprout Social

Platform

NetSuite CRM+
6.6
Sprout Social
Mobile access
NetSuite CRM+
6.6
Sprout Social

Listening/monitoring

NetSuite CRM+
Sprout Social
7.7
Boolean keyword searches
NetSuite CRM+
Sprout Social
8.2
Filtering out noise/spam
NetSuite CRM+
Sprout Social
6.9
Sentiment analysis
NetSuite CRM+
Sprout Social
7.3
Broad channel coverage
NetSuite CRM+
Sprout Social
8.4

Publishing

NetSuite CRM+
Sprout Social
7.7
Content planning and scheduling
NetSuite CRM+
Sprout Social
7.8
Audience targeting
NetSuite CRM+
Sprout Social
7.7
Content optimization
NetSuite CRM+
Sprout Social
7.7
Workflow management
NetSuite CRM+
Sprout Social
7.8

Engagement

NetSuite CRM+
Sprout Social
7.7
Automated routing and prioritization
NetSuite CRM+
Sprout Social
8.0
Customer interaction histories
NetSuite CRM+
Sprout Social
7.7
Bulk actions
NetSuite CRM+
Sprout Social
7.5

Marketing

NetSuite CRM+
Sprout Social
7.4
Lead generation
NetSuite CRM+
Sprout Social
7.5
Content marketing
NetSuite CRM+
Sprout Social
8.7
Paid media management
NetSuite CRM+
Sprout Social
6.2
Campaigns and promotions
NetSuite CRM+
Sprout Social
7.2

Channel coverage/integration

NetSuite CRM+
Sprout Social
7.9
Twitter
NetSuite CRM+
Sprout Social
9.1
Facebook
NetSuite CRM+
Sprout Social
8.6
LinkedIn
NetSuite CRM+
Sprout Social
7.9
Google+
NetSuite CRM+
Sprout Social
5.4
Instagram
NetSuite CRM+
Sprout Social
8.1
Pinterest
NetSuite CRM+
Sprout Social
8.3
YouTube
NetSuite CRM+
Sprout Social
8.0

Reporting/analytics

NetSuite CRM+
Sprout Social
8.0
Campaign success analytics
NetSuite CRM+
Sprout Social
8.2
Real-time tracking
NetSuite CRM+
Sprout Social
8.4
Competitor analysis
NetSuite CRM+
Sprout Social
7.3

Account management

NetSuite CRM+
Sprout Social
8.1
Role-based user permissions & privileges
NetSuite CRM+
Sprout Social
8.5
Mobile access
NetSuite CRM+
Sprout Social
7.8

Pros

NetSuite CRM+

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

NetSuite CRM+

  • eCommerce - Netsuite is abysmal at websites, and shopping carts. Opensource programs such as Magento, and OScommerce from 2005 are more updated and useful than anything netsuite has to offer in the ecommerce module. It is extremely buggy and slow! You no access to page layout and content other than some basic forms, or if you pay extra for the ability to create custom suitescript pages. Stay away!
  • Integration - Netsuite has the worst API integration I have ever seen from a major web software system. The documentation is horrid it takes months of research to build anything useful. It is also the slowest API I have ever seen you share your servers with other Netsuite Customers, thus all of your requests have to go into a Queue to be processed. Every other web API I have ever used as been nearly instant. Netsuite locks you down to limited accounts that you either have to pay extra or share with a user for API access, and you cannot run multiple requests at the same time! If you do not que a program that has multiple employees making requests they will all collide and fail.
  • You have to pay for Database access, we were never able to test this for usefulness as we were promised the ODBC module for all of our issues and it never happened. That being said without ODBC module you have NO database access what so ever. Due to Netsuite being a web program you have limited to no access to your own content! From an Senior IT perspective I highly recommend a software that you have full access to all of your data!
  • Netsuite is Buggy! The entire netsuite platform runs on very outdated code, especially the output being very very old HTML4 or order.... and JavaScript! I did find out after many years of using SuiteScript and my own JavaScript knowledge I was able to write a lot of work arounds and eventually found a hidden version of jQuery. You can do complex stuff however it requires A LOT of additional code and over head slowing down an already slow system. JavaScript is a great tool for making website more dynamic and fun and useful. However it is a terrible language to run an entire CRM/ERP with... Even google has problems using their advanced JavaScript for stuff like Gmail and their code is lightyears ahead of Netsuite. In addition to SuiteScript being difficult to use, you are also Locked into only using it for certain areas such as the Edit screen of Transactions. If you want to do anything custom outside of the Edit screen, say the order views or list views, you have to do some major work arounds and "code hacking".
  • The reporting system, though robust, is extremely confusing! It takes hours to build simple reports! I am able to open up a raw SQL database and build reports faster than I can on a supposedly "user friendly" report building GUI. Also if you want to do pivot and cross reporting you will have to pay to upgrade to a better reporting module....
  • Terrible Integration! Due to Netsuite being a Browser based program its ability to integrate with any program or devices outside of netsuite is horribly limited and always requires custom SuiteTalk programing code, or a 3rd party vendor program that "hack integrates" by screen scraping or simulation a browser to function. A great example of this is OzLink which does it best to provide Shipping integration with FedEx Manager and Scanning guns, but is extremely buggy due to Netsuite's poor ability to integrate with anything well.
  • *****An unexpected error has occurred***** - this is the most common error you will see in netsuite... For everything and anything.
  • Support is terrible we had the very expensive gold support for 3+ years. They are great and answering simple questions that any seasoned Netsuite Administrator could solve. But when something is broken say Google Checkout, your problem gets filed as a future upgrade and then either ignored or told years later that they are dropping that feature. In all of the years with Netsuite they have never fixed any broken feature for us.
  • Data Transfer. Getting data into netsuite is easy, for a price... Get data out of netsuite is near impossible, I Highly recommend you keep external backups of all your data incase you ever need it for any other systems.
  • Transactions cannot be locked or assigned to employees. Users can easily open the same orders other are working on.
  • Kits are horrible!!! If you do anything with kits you are at a major risk with netsuite as they over complicate everything. If you change a kit that is being processed it will break every transaction attached to it until it is updated. There is a mass update for this but it doesn't work consistently.
  • No per item shipping. Simply put if you want to discounts on a single item for shipping or give free shipping on certain items for only certain shipping methods its not possible.
  • Promotional Codes (Coupons) and Discounts are convoluted and require you to set them up in two separate locations if you want decent reporting. Also the promotional codes are not flexible when trying to target certain products or groups of products, or provide individually free shipping.
  • The system is very slow. Even on a commercial fiber connection Netsuite runs very slow, where as our previous stand alone system was nearly instant with processing orders. You will often be waiting for browser loading on anything and everything, especially during peak operating hours.
  • All external devices are difficult if not impossible to integrate such as POS and Product Scanners.
  • Their email system is prone to being blocked as spam.
  • You will run out of storage space and have to upgrade if you do a lot processing and customer volume.
  • Trying to get simple reports such as "how many Sales Order were shipping by who" has even taken me a Senior Developer days to figure out, even to the point where I would rather use my own Netsuite API that I build to pull the data out and build the report myself.
  • In order to get Netsuite to function the way you would like it will take years of customization, and sometime I wonder if the same efforts applied to something like free SugarCRM would have the same results but for a near fraction of the cost.
Anonymous | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM+

NetSuite CRM+ 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

NetSuite CRM+

NetSuite CRM+ 8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster | TrustRadius Reviewer

Sprout Social

Sprout Social 5.5
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM+

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

Support Rating

NetSuite CRM+

NetSuite CRM+ 5.3
Based on 4 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

NetSuite CRM+

NetSuite CRM+ 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

NetSuite CRM+

NetSuite CRM+ 5.9
Based on 9 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke | TrustRadius Reviewer

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM+

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

Return on Investment

NetSuite CRM+

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM+

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite CRM+
7.6
Sprout Social
7.6

Likelihood to Renew

NetSuite CRM+
6.5
Sprout Social
6.2

Usability

NetSuite CRM+
8.0
Sprout Social
5.5

Reliability and Availability

NetSuite CRM+
Sprout Social
7.7

Performance

NetSuite CRM+
Sprout Social
8.0

Support Rating

NetSuite CRM+
5.3
Sprout Social
3.0

Online Training

NetSuite CRM+
6.7
Sprout Social
7.3

Implementation Rating

NetSuite CRM+
5.9
Sprout Social
8.9

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