What users are saying about
125 Ratings
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418 Ratings
125 Ratings
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Score 7.4 out of 100

Sprout Social

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418 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Sprout Social
Customer data management / contact management
NetSuite CRM
8.7
Sprout Social
Workflow management
NetSuite CRM
8.3
Sprout Social
Territory management
NetSuite CRM
7.5
Sprout Social
Opportunity management
NetSuite CRM
6.7
Sprout Social
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Sprout Social
Contract management
NetSuite CRM
6.7
Sprout Social
Quote & order management
NetSuite CRM
8.5
Sprout Social
Interaction tracking
NetSuite CRM
8.0
Sprout Social
Channel / partner relationship management
NetSuite CRM
7.8
Sprout Social

Customer Service & Support

NetSuite CRM
7.6
Sprout Social
Case management
NetSuite CRM
8.1
Sprout Social
Call center management
NetSuite CRM
7.1
Sprout Social
Help desk management
NetSuite CRM
7.6
Sprout Social

Marketing Automation

NetSuite CRM
7.8
Sprout Social
Lead management
NetSuite CRM
8.0
Sprout Social
Email marketing
NetSuite CRM
7.6
Sprout Social

CRM Project Management

NetSuite CRM
8.4
Sprout Social
Task management
NetSuite CRM
7.1
Sprout Social
Billing and invoicing management
NetSuite CRM
8.6
Sprout Social
Reporting
NetSuite CRM
9.4
Sprout Social

CRM Reporting & Analytics

NetSuite CRM
7.9
Sprout Social
Forecasting
NetSuite CRM
8.3
Sprout Social
Pipeline visualization
NetSuite CRM
7.0
Sprout Social
Customizable reports
NetSuite CRM
8.3
Sprout Social

Customization

NetSuite CRM
8.2
Sprout Social
Custom fields
NetSuite CRM
8.7
Sprout Social
Custom objects
NetSuite CRM
8.7
Sprout Social
Scripting environment
NetSuite CRM
8.1
Sprout Social
API for custom integration
NetSuite CRM
7.4
Sprout Social

Security

NetSuite CRM
8.2
Sprout Social
Single sign-on capability
NetSuite CRM
7.5
Sprout Social
Role-based user permissions
NetSuite CRM
8.8
Sprout Social

Social CRM

NetSuite CRM
7.0
Sprout Social
Social data
NetSuite CRM
6.6
Sprout Social
Social engagement
NetSuite CRM
7.4
Sprout Social

Integrations with 3rd-party Software

NetSuite CRM
7.4
Sprout Social
Marketing automation
NetSuite CRM
7.4
Sprout Social
Compensation management
NetSuite CRM
7.4
Sprout Social

Platform

NetSuite CRM
6.3
Sprout Social
Mobile access
NetSuite CRM
6.3
Sprout Social

Listening/monitoring

NetSuite CRM
Sprout Social
8.6
Boolean keyword searches
NetSuite CRM
Sprout Social
8.4
Filtering out noise/spam
NetSuite CRM
Sprout Social
8.4
Sentiment analysis
NetSuite CRM
Sprout Social
8.7
Broad channel coverage
NetSuite CRM
Sprout Social
9.0

Publishing

NetSuite CRM
Sprout Social
9.1
Content planning and scheduling
NetSuite CRM
Sprout Social
9.5
Audience targeting
NetSuite CRM
Sprout Social
8.4
Content optimization
NetSuite CRM
Sprout Social
8.7
Workflow management
NetSuite CRM
Sprout Social
9.6

Engagement

NetSuite CRM
Sprout Social
8.7
Automated routing and prioritization
NetSuite CRM
Sprout Social
8.5
Customer interaction histories
NetSuite CRM
Sprout Social
9.2
Bulk actions
NetSuite CRM
Sprout Social
8.5

Marketing

NetSuite CRM
Sprout Social
7.5
Lead generation
NetSuite CRM
Sprout Social
7.6
Content marketing
NetSuite CRM
Sprout Social
9.1
Paid media management
NetSuite CRM
Sprout Social
6.2
Campaigns and promotions
NetSuite CRM
Sprout Social
7.2

Channel coverage/integration

NetSuite CRM
Sprout Social
8.8
Twitter
NetSuite CRM
Sprout Social
9.4
Facebook
NetSuite CRM
Sprout Social
9.3
LinkedIn
NetSuite CRM
Sprout Social
8.4
Google+
NetSuite CRM
Sprout Social
9.1
Instagram
NetSuite CRM
Sprout Social
8.4
Pinterest
NetSuite CRM
Sprout Social
8.7
YouTube
NetSuite CRM
Sprout Social
8.0

Reporting/analytics

NetSuite CRM
Sprout Social
8.8
Campaign success analytics
NetSuite CRM
Sprout Social
8.8
Real-time tracking
NetSuite CRM
Sprout Social
9.2
Competitor analysis
NetSuite CRM
Sprout Social
8.5

Account management

NetSuite CRM
Sprout Social
8.8
Role-based user permissions & privileges
NetSuite CRM
Sprout Social
9.2
Mobile access
NetSuite CRM
Sprout Social
8.3

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Sprout Social

Sprout Social 9.4
Based on 41 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 9.2
Based on 49 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for 30 days

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Sprout Social
9.5

Likelihood to Renew

NetSuite CRM
6.5
Sprout Social
9.0

Usability

NetSuite CRM
7.5
Sprout Social
9.4

Reliability and Availability

NetSuite CRM
Sprout Social
7.7

Performance

NetSuite CRM
Sprout Social
8.0

Support Rating

NetSuite CRM
7.8
Sprout Social
9.2

Online Training

NetSuite CRM
6.7
Sprout Social
7.3

Implementation Rating

NetSuite CRM
5.9
Sprout Social
10.0

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