What users are saying about
125 Ratings
125 Ratings
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Score 7.4 out of 100
7 Ratings
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Score 3.5 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Tour de Force CRM
6.4
Customer data management / contact management
NetSuite CRM
8.7
Tour de Force CRM
10.0
Workflow management
NetSuite CRM
8.3
Tour de Force CRM
Territory management
NetSuite CRM
7.5
Tour de Force CRM
10.0
Opportunity management
NetSuite CRM
6.7
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Tour de Force CRM
1.0
Contract management
NetSuite CRM
6.7
Tour de Force CRM
Quote & order management
NetSuite CRM
8.5
Tour de Force CRM
5.0
Interaction tracking
NetSuite CRM
8.0
Tour de Force CRM
7.0
Channel / partner relationship management
NetSuite CRM
7.8
Tour de Force CRM
2.0

Customer Service & Support

NetSuite CRM
7.6
Tour de Force CRM
5.5
Case management
NetSuite CRM
8.1
Tour de Force CRM
8.0
Call center management
NetSuite CRM
7.1
Tour de Force CRM
Help desk management
NetSuite CRM
7.6
Tour de Force CRM
3.0

Marketing Automation

NetSuite CRM
7.8
Tour de Force CRM
4.0
Lead management
NetSuite CRM
8.0
Tour de Force CRM
7.0
Email marketing
NetSuite CRM
7.6
Tour de Force CRM
1.0

CRM Project Management

NetSuite CRM
8.4
Tour de Force CRM
3.7
Task management
NetSuite CRM
7.1
Tour de Force CRM
1.0
Billing and invoicing management
NetSuite CRM
8.6
Tour de Force CRM
7.0
Reporting
NetSuite CRM
9.4
Tour de Force CRM
3.0

CRM Reporting & Analytics

NetSuite CRM
7.9
Tour de Force CRM
8.0
Forecasting
NetSuite CRM
8.3
Tour de Force CRM
8.0
Pipeline visualization
NetSuite CRM
7.0
Tour de Force CRM
8.0
Customizable reports
NetSuite CRM
8.3
Tour de Force CRM
8.0

Customization

NetSuite CRM
8.2
Tour de Force CRM
6.0
Custom fields
NetSuite CRM
8.7
Tour de Force CRM
6.0
Custom objects
NetSuite CRM
8.7
Tour de Force CRM
Scripting environment
NetSuite CRM
8.1
Tour de Force CRM
API for custom integration
NetSuite CRM
7.4
Tour de Force CRM
6.0

Security

NetSuite CRM
8.2
Tour de Force CRM
9.5
Single sign-on capability
NetSuite CRM
7.5
Tour de Force CRM
10.0
Role-based user permissions
NetSuite CRM
8.8
Tour de Force CRM
9.0

Social CRM

NetSuite CRM
7.0
Tour de Force CRM
Social data
NetSuite CRM
6.6
Tour de Force CRM
Social engagement
NetSuite CRM
7.4
Tour de Force CRM

Integrations with 3rd-party Software

NetSuite CRM
7.4
Tour de Force CRM
3.0
Marketing automation
NetSuite CRM
7.4
Tour de Force CRM
3.0
Compensation management
NetSuite CRM
7.4
Tour de Force CRM

Platform

NetSuite CRM
6.3
Tour de Force CRM
8.0
Mobile access
NetSuite CRM
6.3
Tour de Force CRM
8.0

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Tour de Force CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Tour de Force CRM
7.0

Likelihood to Renew

NetSuite CRM
6.5
Tour de Force CRM

Usability

NetSuite CRM
7.5
Tour de Force CRM

Support Rating

NetSuite CRM
7.8
Tour de Force CRM

Online Training

NetSuite CRM
6.7
Tour de Force CRM

Implementation Rating

NetSuite CRM
5.9
Tour de Force CRM

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