What users are saying about
125 Ratings
29 Ratings
125 Ratings
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Score 7.4 out of 100
29 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Vtiger
7.7
Customer data management / contact management
NetSuite CRM
8.7
Vtiger
8.4
Workflow management
NetSuite CRM
8.3
Vtiger
6.8
Territory management
NetSuite CRM
7.5
Vtiger
Opportunity management
NetSuite CRM
6.7
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Vtiger
7.6
Contract management
NetSuite CRM
6.7
Vtiger
7.2
Quote & order management
NetSuite CRM
8.5
Vtiger
7.5
Interaction tracking
NetSuite CRM
8.0
Vtiger
9.6
Channel / partner relationship management
NetSuite CRM
7.8
Vtiger

Customer Service & Support

NetSuite CRM
7.6
Vtiger
8.1
Case management
NetSuite CRM
8.1
Vtiger
7.7
Call center management
NetSuite CRM
7.1
Vtiger
Help desk management
NetSuite CRM
7.6
Vtiger
8.6

Marketing Automation

NetSuite CRM
7.8
Vtiger
9.4
Lead management
NetSuite CRM
8.0
Vtiger
9.3
Email marketing
NetSuite CRM
7.6
Vtiger
9.6

CRM Project Management

NetSuite CRM
8.4
Vtiger
8.7
Task management
NetSuite CRM
7.1
Vtiger
8.0
Billing and invoicing management
NetSuite CRM
8.6
Vtiger
9.2
Reporting
NetSuite CRM
9.4
Vtiger
9.0

CRM Reporting & Analytics

NetSuite CRM
7.9
Vtiger
9.5
Forecasting
NetSuite CRM
8.3
Vtiger
9.0
Pipeline visualization
NetSuite CRM
7.0
Vtiger
10.0
Customizable reports
NetSuite CRM
8.3
Vtiger
9.6

Customization

NetSuite CRM
8.2
Vtiger
7.9
Custom fields
NetSuite CRM
8.7
Vtiger
7.9
Custom objects
NetSuite CRM
8.7
Vtiger
8.5
Scripting environment
NetSuite CRM
8.1
Vtiger
API for custom integration
NetSuite CRM
7.4
Vtiger
7.2

Security

NetSuite CRM
8.2
Vtiger
8.6
Single sign-on capability
NetSuite CRM
7.5
Vtiger
Role-based user permissions
NetSuite CRM
8.8
Vtiger
8.6

Social CRM

NetSuite CRM
7.0
Vtiger
6.0
Social data
NetSuite CRM
6.6
Vtiger
Social engagement
NetSuite CRM
7.4
Vtiger
6.0

Integrations with 3rd-party Software

NetSuite CRM
7.4
Vtiger
Marketing automation
NetSuite CRM
7.4
Vtiger
Compensation management
NetSuite CRM
7.4
Vtiger

Platform

NetSuite CRM
6.3
Vtiger
5.3
Mobile access
NetSuite CRM
6.3
Vtiger
5.3

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$10 / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Vtiger
7.6

Likelihood to Renew

NetSuite CRM
6.5
Vtiger

Usability

NetSuite CRM
7.5
Vtiger

Support Rating

NetSuite CRM
7.8
Vtiger
9.0

Online Training

NetSuite CRM
6.7
Vtiger

Implementation Rating

NetSuite CRM
5.9
Vtiger

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