What users are saying about
77 Ratings
Top Rated
2572 Ratings
77 Ratings
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Score 6.8 out of 100
Top Rated
2572 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

WordPress

Data analytics of number of views on the WordPress website is approximated or not appropriate. Also, links cannot be added to images i.e if we wish to put up an image which upon click should take the user to the required link (link embedding in images is not supported).
Sridevi Patil | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
WordPress
Customer data management / contact management
NetSuite CRM
8.0
WordPress
Workflow management
NetSuite CRM
7.6
WordPress
Territory management
NetSuite CRM
7.6
WordPress
Opportunity management
NetSuite CRM
8.1
WordPress
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.8
WordPress
Contract management
NetSuite CRM
7.9
WordPress
Quote & order management
NetSuite CRM
8.4
WordPress
Interaction tracking
NetSuite CRM
7.1
WordPress
Channel / partner relationship management
NetSuite CRM
7.2
WordPress

Customer Service & Support

NetSuite CRM
6.0
WordPress
Case management
NetSuite CRM
6.0
WordPress
Call center management
NetSuite CRM
5.8
WordPress
Help desk management
NetSuite CRM
6.0
WordPress

Marketing Automation

NetSuite CRM
7.0
WordPress
Lead management
NetSuite CRM
8.9
WordPress
Email marketing
NetSuite CRM
5.1
WordPress

CRM Project Management

NetSuite CRM
7.9
WordPress
Task management
NetSuite CRM
6.9
WordPress
Billing and invoicing management
NetSuite CRM
7.7
WordPress
Reporting
NetSuite CRM
9.2
WordPress

CRM Reporting & Analytics

NetSuite CRM
7.0
WordPress
Forecasting
NetSuite CRM
7.0
WordPress
Pipeline visualization
NetSuite CRM
7.0
WordPress
Customizable reports
NetSuite CRM
7.0
WordPress

Customization

NetSuite CRM
7.1
WordPress
Custom fields
NetSuite CRM
7.1
WordPress
Custom objects
NetSuite CRM
8.0
WordPress
Scripting environment
NetSuite CRM
6.0
WordPress
API for custom integration
NetSuite CRM
7.1
WordPress

Security

NetSuite CRM
8.6
WordPress
8.4
Single sign-on capability
NetSuite CRM
8.5
WordPress
Role-based user permissions
NetSuite CRM
8.7
WordPress
8.4

Social CRM

NetSuite CRM
6.9
WordPress
Social data
NetSuite CRM
7.0
WordPress
Social engagement
NetSuite CRM
6.8
WordPress

Integrations with 3rd-party Software

NetSuite CRM
7.0
WordPress
Marketing automation
NetSuite CRM
7.1
WordPress
Compensation management
NetSuite CRM
6.9
WordPress

Platform

NetSuite CRM
6.8
WordPress
Mobile access
NetSuite CRM
6.8
WordPress

Platform & Infrastructure

NetSuite CRM
WordPress
8.5
API
NetSuite CRM
WordPress
8.6
Internationalization / multi-language
NetSuite CRM
WordPress
8.5

Web Content Creation

NetSuite CRM
WordPress
8.4
WYSIWYG editor
NetSuite CRM
WordPress
8.7
Code quality / cleanliness
NetSuite CRM
WordPress
7.9
Admin section
NetSuite CRM
WordPress
8.2
Page templates
NetSuite CRM
WordPress
8.2
Library of website themes
NetSuite CRM
WordPress
8.9
Mobile optimization / responsive design
NetSuite CRM
WordPress
8.6
Publishing workflow
NetSuite CRM
WordPress
8.7
Form generator
NetSuite CRM
WordPress
7.8

Web Content Management

NetSuite CRM
WordPress
8.5
Content taxonomy
NetSuite CRM
WordPress
8.7
SEO support
NetSuite CRM
WordPress
8.4
Bulk management
NetSuite CRM
WordPress
7.7
Availability / breadth of extensions
NetSuite CRM
WordPress
8.9
Community / comment management
NetSuite CRM
WordPress
8.8

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

WordPress

  • Worpdress is very SEO-friendly. The built in permalink structure, the organization and structure of post types and pages plus the addition of the 'rhymes with toast' SEO plugin gives you a great SEO foundation.
  • Wordpress is a constantly evolving piece of code. Wordpress does a great job of maintaining the core product. As new features are available, as new security issues become known, the WP team keeps you up to date with the latest and greatest version.
  • The Wordpress community is strong! As a developer, this is just fantastic. If I am having trouble implementing a highly custom piece for a client, chances are someone else has already done it! And if not, I can just ask the community, review the Codex or simply Google it. I've never had to say "No, can't do that" when working in Worpdress.
Dave Moll | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

WordPress

  • To gain additional features, you sometimes need a lot of plug-ins that often slow the website down.
  • To obtain a higher, more optimized SEO presence, you sometimes need a stronger technology or more pesky plug-ins.
  • Because WordPress is commonly use and popularity, it is an ideal target for hackers.
Tory Robinson | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 9.5
Based on 37 answers
My rating is based on the knowledge I have of the community that WordPress has had built around it for years now. It's as solid as it comes when you talk about community involvement and expansion. There's no other CMS out there that can match-up with it, hands down.
Mathew Riexinger | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

WordPress

WordPress 8.5
Based on 17 answers
I give it an 8 rating because it's a great piece of open-source software that can be customized easily. There is an ease of use and the customizations are a treat. There are a lot of themes to choose from (though paid themes are the best as they provide more support).
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 9.5
Based on 3 answers
Anyone can visit WordPress.org and download a fully functional copy of WordPress free of charge. Additionally, WordPress is offered to users as open-source software, which means that anyone can customize the code to create new applications and make these available to other WordPress users.
Martin Aranovitch | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 8.6
Based on 2 answers
Mostly, any performance issues have to do with using too many plugins and these can sometimes slow down the overall performance of your site. It is very tempting to start adding lots of plugins to your WordPress site, however, as there are thousands of great plugins to choose from and so many of them help you do amazing things on your site.If you begin to notice performance issues with your WordPress site (e.g. pages being slow to load), there are ways to optimize the performance of your site, but this requires learning the process. WordPress users can learn how to optimize their WordPress sites by downloading the WPTrainMe WordPress training plugin (WPTrainMe.com) and going through the detailed step-by-step WordPress optimization tutorials.
Martin Aranovitch | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 8.5
Based on 15 answers
WordPress itself only has community service so your experience will depend on where you turn. Online, through forums and community boards, support is rudimentary but effective. You can easily turn to your local community and find exceptional individuals who know and use WordPress regularly for more advanced, inexpensive, support. I'm rating this less than 10 because of the lack of any formal support provided by a company.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 7.0
Based on 1 answer
Varies by the person providing training. High marks as it's incredibly easy to find experienced individuals in your community to provide training on any aspect of WordPress from content marketing, SEO, plugin development, theme design, etc. Less than 10 though as the training is community based and expectations for a session you find may fall short.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

WordPress

WordPress 10.0
Based on 1 answer
It is very easy to find online resources to learn how to do just about anything with WordPress.
Lori Berkowitz | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

WordPress

WordPress 9.0
Based on 11 answers
WordPress is not a great solution if you have:1) A larger site with performance / availability requirements.2) Multiple types of content you want to share - each with its own underlying data structure.3) Multiple sites you need to manage.For very small sites where these needs are not paramount, WordPress is a decent solution
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

WordPress

It was important for our business needs that it be easy to manage our website for non-technical staff. WordPress was significantly easier to use compared to Drupal. While it is possible that staff could have been trained on Drupal, WordPress required minimal training in order for our staff to post blogs and make content changes. Drupal also didn't have the same level of online support that WordPress had. If there was anything we wanted to do with WordPress, we could easily find how to do it with a quick Google search. This was not the case with Drupal.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

WordPress

WordPress 10.0
Based on 1 answer
WordPress is completely scalable. You can get started immediately with a very simple "out-of-the box" WordPress installation and then add whatever functionality you need as and when you need it, and continue expanding. Often we will create various WordPress sites on the same domain to handle different aspects of our strategy (e.g. one site for the sales pages, product information and/or a marketing blog, another for delivering products securely through a private membership site, and another for running an affiliate program or other application), and then ties all of these sites together using a common theme and links on each of the site's menus.Additionally, WordPress offers a multisite function that allows organizations and institutions to manage networks of sites managed by separate individual site owners, but centrally administered by the parent organization. You can also expand WordPress into a social networking or community site, forums, etc.The same scalability applies to web design. You can start with a simple design and then scale things up to display sites with amazing visual features, including animations and video effects, sliding images and animated product image galleries, elements that appear and fade from visitor browsers, etc.The scaling possibilities of WordPress are truly endless.
Martin Aranovitch | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

WordPress

  • It creates better engagement with the users who are able to update their own content. They are happy and thus bring more clients.
  • Update and maintenance for a website is hassle free which improves efficiency of the maintainer.
  • The availability of multitude of themes and plugins makes responding to customer's request quick and effective, which increases customer satisfaction.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

WordPress

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

WordPress Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.3
WordPress
8.9

Likelihood to Renew

NetSuite CRM
6.5
WordPress
9.5

Usability

NetSuite CRM
7.0
WordPress
8.5

Reliability and Availability

NetSuite CRM
WordPress
9.5

Performance

NetSuite CRM
WordPress
8.6

Support Rating

NetSuite CRM
1.0
WordPress
8.5

In-Person Training

NetSuite CRM
WordPress
7.0

Online Training

NetSuite CRM
6.7
WordPress
10.0

Implementation Rating

NetSuite CRM
5.9
WordPress
9.0

Scalability

NetSuite CRM
WordPress
10.0

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