What users are saying about
75 Ratings
4 Ratings
75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Xactly CEA

CEA is well suited for small and rapidly growing companies where manually calculating commissions expense for ASC606 is not an option due to a lack of internal resources. CEA is less appropriate for larger companies that have the resources and likely a person, or people, who only focus on commissions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Xactly CEA
Customer data management / contact management
NetSuite CRM
8.0
Xactly CEA
Workflow management
NetSuite CRM
7.4
Xactly CEA
Territory management
NetSuite CRM
7.3
Xactly CEA
Opportunity management
NetSuite CRM
7.9
Xactly CEA
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.9
Xactly CEA
Contract management
NetSuite CRM
7.5
Xactly CEA
Quote & order management
NetSuite CRM
8.5
Xactly CEA
Interaction tracking
NetSuite CRM
7.1
Xactly CEA
Channel / partner relationship management
NetSuite CRM
7.4
Xactly CEA

Customer Service & Support

NetSuite CRM
6.0
Xactly CEA
Case management
NetSuite CRM
6.1
Xactly CEA
Call center management
NetSuite CRM
5.7
Xactly CEA
Help desk management
NetSuite CRM
6.1
Xactly CEA

Marketing Automation

NetSuite CRM
7.0
Xactly CEA
Lead management
NetSuite CRM
8.8
Xactly CEA
Email marketing
NetSuite CRM
5.1
Xactly CEA

CRM Project Management

NetSuite CRM
7.8
Xactly CEA
Task management
NetSuite CRM
6.9
Xactly CEA
Billing and invoicing management
NetSuite CRM
7.7
Xactly CEA
Reporting
NetSuite CRM
8.9
Xactly CEA

CRM Reporting & Analytics

NetSuite CRM
7.0
Xactly CEA
Forecasting
NetSuite CRM
7.0
Xactly CEA
Pipeline visualization
NetSuite CRM
7.0
Xactly CEA
Customizable reports
NetSuite CRM
7.0
Xactly CEA

Customization

NetSuite CRM
7.1
Xactly CEA
Custom fields
NetSuite CRM
7.1
Xactly CEA
Custom objects
NetSuite CRM
8.0
Xactly CEA
Scripting environment
NetSuite CRM
6.0
Xactly CEA
API for custom integration
NetSuite CRM
7.1
Xactly CEA

Security

NetSuite CRM
8.6
Xactly CEA
7.3
Single sign-on capability
NetSuite CRM
8.5
Xactly CEA
7.3
Role-based user permissions
NetSuite CRM
8.7
Xactly CEA
7.3

Social CRM

NetSuite CRM
6.8
Xactly CEA
Social data
NetSuite CRM
7.0
Xactly CEA
Social engagement
NetSuite CRM
6.7
Xactly CEA

Integrations with 3rd-party Software

NetSuite CRM
7.0
Xactly CEA
Marketing automation
NetSuite CRM
7.1
Xactly CEA
Compensation management
NetSuite CRM
6.9
Xactly CEA

Platform

NetSuite CRM
6.7
Xactly CEA
Mobile access
NetSuite CRM
6.7
Xactly CEA

Reporting & Analytics

NetSuite CRM
Xactly CEA
5.1
Dashboards
NetSuite CRM
Xactly CEA
1.8
Standard reports
NetSuite CRM
Xactly CEA
6.8
Custom reports
NetSuite CRM
Xactly CEA
6.8

General Ledger and Configurable Accounting

NetSuite CRM
Xactly CEA
4.5
Multi-currency support
NetSuite CRM
Xactly CEA
6.4
Multi-division support
NetSuite CRM
Xactly CEA
6.4
Journals and Reconciliations
NetSuite CRM
Xactly CEA
8.9
Configurable Accounting
NetSuite CRM
Xactly CEA
1.8
Centralized Rules Framework
NetSuite CRM
Xactly CEA
1.8
Standardized Processes
NetSuite CRM
Xactly CEA
1.8

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Xactly CEA

  • Amortization waterfalls
  • Locked periods & PPA adjustments
  • Journal entries
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Xactly CEA

  • Dashboard is on a different page
  • Needing to rerun reports
  • Not being able to download reports and edit them
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Xactly CEA

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Xactly CEA

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Xactly CEA

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Xactly CEA

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Xactly CEA

Xactly CEA 8.9
Based on 2 answers
Go into implementation knowing how you will handle churn, if there are claw backs, treatment for every type of commission payment (i.e. new business, renewals, etc.) and know your average customer life. You'll also want details by customer for as far back as you can go (within reason).
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Xactly CEA

We selected Xactly CEA for ASC 606.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Xactly CEA

  • Efficiency
  • Centralized
  • Accurate
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xactly CEA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.4
Xactly CEA
7.9

Likelihood to Renew

NetSuite CRM
6.5
Xactly CEA

Usability

NetSuite CRM
7.0
Xactly CEA

Support Rating

NetSuite CRM
1.0
Xactly CEA

Online Training

NetSuite CRM
6.7
Xactly CEA

Implementation Rating

NetSuite CRM
5.9
Xactly CEA
8.9

Add comparison