What users are saying about
91 Ratings
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Top Rated
229 Ratings
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Score 7.7 out of 100

Xactly Incent

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Top Rated
229 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Xactly Incent

Well suited:
  • If your business only wants to feed Xactly Incent the final results (answers) and have it display them.
  • If your business does not want automation.
  • if your business wants to do everything manually.
  • If your business has simple comp plans.
Not suited for:
  • Businesses with complex comp plans.
  • Businesses that require flexibility.
  • Businesses that require detailed reporting.
  • Businesses that require proration.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
Xactly Incent
Customer data management / contact management
NetSuite CRM
8.8
Xactly Incent
Workflow management
NetSuite CRM
7.9
Xactly Incent
Territory management
NetSuite CRM
8.3
Xactly Incent
Opportunity management
NetSuite CRM
8.6
Xactly Incent
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
Xactly Incent
Contract management
NetSuite CRM
7.6
Xactly Incent
Quote & order management
NetSuite CRM
8.4
Xactly Incent
Interaction tracking
NetSuite CRM
9.0
Xactly Incent
Channel / partner relationship management
NetSuite CRM
7.7
Xactly Incent

Customer Service & Support

NetSuite CRM
7.4
Xactly Incent
Case management
NetSuite CRM
7.6
Xactly Incent
Call center management
NetSuite CRM
6.9
Xactly Incent
Help desk management
NetSuite CRM
7.7
Xactly Incent

Marketing Automation

NetSuite CRM
9.0
Xactly Incent
Lead management
NetSuite CRM
8.6
Xactly Incent
Email marketing
NetSuite CRM
9.5
Xactly Incent

CRM Project Management

NetSuite CRM
8.1
Xactly Incent
Task management
NetSuite CRM
7.2
Xactly Incent
Billing and invoicing management
NetSuite CRM
8.1
Xactly Incent
Reporting
NetSuite CRM
9.1
Xactly Incent

CRM Reporting & Analytics

NetSuite CRM
8.0
Xactly Incent
Forecasting
NetSuite CRM
8.0
Xactly Incent
Pipeline visualization
NetSuite CRM
7.7
Xactly Incent
Customizable reports
NetSuite CRM
8.3
Xactly Incent

Customization

NetSuite CRM
7.8
Xactly Incent
Custom fields
NetSuite CRM
8.9
Xactly Incent
Custom objects
NetSuite CRM
9.0
Xactly Incent
Scripting environment
NetSuite CRM
7.0
Xactly Incent
API for custom integration
NetSuite CRM
6.5
Xactly Incent

Security

NetSuite CRM
8.3
Xactly Incent
Single sign-on capability
NetSuite CRM
7.9
Xactly Incent
Role-based user permissions
NetSuite CRM
8.8
Xactly Incent

Social CRM

NetSuite CRM
8.2
Xactly Incent
Social data
NetSuite CRM
8.0
Xactly Incent
Social engagement
NetSuite CRM
8.4
Xactly Incent

Integrations with 3rd-party Software

NetSuite CRM
7.3
Xactly Incent
Marketing automation
NetSuite CRM
7.5
Xactly Incent
Compensation management
NetSuite CRM
7.0
Xactly Incent

Platform

NetSuite CRM
8.9
Xactly Incent
Mobile access
NetSuite CRM
8.9
Xactly Incent

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Xactly Incent

  • There are a lot of options in Xactly, so you are usually able to accomplish anything you need.
  • They have had pretty regular updates so there are always improvements being made.
  • They have a community portal that allows you to provide ideas and vote on other people's ideas for things that aren't currently accessible in Incent.
Timothy Noonan | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Xactly Incent

  • The advantage of flexible setup is at the same time a Con. Everything need to be setup and will be programmed from the scratch. When you miss a scenario in the FRD phase or did not foresee it costs effort and money to get it later added. Due to the complexity there are a small errors in the starting phase until the system runs well. We needed nearly a year to get it working as expected.
  • The functionalty is not intuitive and sometimes very complex to use. E.g. to create adjustments several steps in different menues are needed.
  • the desgin was updated recently in the menue structure but most of the parts are still some kind of old fashioned
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 9.1
Based on 31 answers
Our company is totally invested in Xactly with close to 2000 reps being paid out of it. We have 3 instances and there is no other method to calculate commissions. I feel the cost (although I do not know the amount) is also very competitive for the benefits.
Jesse Duncan | TrustRadius Reviewer

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 7.5
Based on 11 answers
I've migrated several business units to Xactly. I've trained several sales team on Incent. I've trained several new comp admins on Incent. Generally, everyone picks up on the system with a short learning curve. As noted previously, I can calculate any component with any calculation in Incent. It has increased our accuracy and improved our communication with our sales team.
Matthew Greve, MBA | TrustRadius Reviewer

Reliability and Availability

NetSuite CRM

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.2
Based on 6 answers
In general the system is nearly always available. But the daily achievement calculation takes a hugh amount of time. therefore it was in the past month sometimes only from midday onwards completely updated and usable for Sales employees. Xactly support was and still is working hard to get it available early mornings. Availablility time has increased a lot. It's now down to around 10 am in the moring
Anonymous | TrustRadius Reviewer

Performance

NetSuite CRM

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.7
Based on 7 answers
I have been using Xactly extensively for the past 3 years now and with the improvements in the system, it's truly the best in class.

Easy to use, easy administration
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 5.7
Based on 13 answers
When we get a response 4 hours later from the support team that the issue been resolved then found out the issue is still there. Later, we respond back that the issue is not fix, and we have to wait another 4 hours to inform us that they are looking into again. This is when there is a deadline due today and that is 8 hours of your day just sitting and waiting for support trying to resolve our problem.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite CRM

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 7.5
Based on 4 answers
The trainers are motivated and try their best. I would not book again a general Incent courses. Yes, you get a general overview. But in very short time with a lot of time pressure you learn complex system handling. Incent is extensively customizable why the general training shows sometimes workarounds and best practices that you can't use or your setup is different.The training is well structured and the training material was valuable.
Anonymous | TrustRadius Reviewer

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Xactly Incent

Xactly Incent 8.5
Based on 4 answers
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
Christina Kouchalakos Eftimiou | TrustRadius Reviewer

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Xactly Incent

Xactly Incent 8.0
Based on 9 answers
We have been satisfied with the implementation overall. The person from Xactly professional team was on our site to support the implementation and give us guides and instructions on how to operate the system in our case. it was really helpful moments. We have learned what and how to test Xactly Incent
Irina Tarelkina | TrustRadius Reviewer

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Xactly Incent

There are some other Sales Performance Management platforms available but they are not as adaptive or flexible as Xactly. I have worked in this industry for over 20 years and have not seen anything come close to offering all the tools Xactly offers. We selected Xactly because of all the capabilities with Sales Performance Management and I am not aware of another SPM tool that provides the level of detail with the commission calculations, analytics reporting, and automation as Xactly does.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite CRM

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.4
Based on 5 answers
It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Xactly Incent

  • Although this has shown great efficiencies which has saved many hours per month as well as no need for extra headcount we have not officially completed a formal ROI.
  • My frustration level has definitely decreased in preparing multiple excel workbooks for each of our teams.
  • Inquiries from the sales teams have decreased to almost nothing due to system calculations instead of manual calculations often with errors that were missed in validation.
  • The Salesforce team loves it because they have better insight into their payouts much quicker prior to the final results going in front of the IC Governance Committee for approval.
Penny Hatch | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Xactly Incent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Xactly Incent Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
Xactly Incent
8.1

Likelihood to Renew

NetSuite CRM
6.5
Xactly Incent
9.1

Usability

NetSuite CRM
8.3
Xactly Incent
7.5

Reliability and Availability

NetSuite CRM
Xactly Incent
8.2

Performance

NetSuite CRM
Xactly Incent
8.7

Support Rating

NetSuite CRM
6.7
Xactly Incent
5.7

In-Person Training

NetSuite CRM
Xactly Incent
7.5

Online Training

NetSuite CRM
6.7
Xactly Incent
8.5

Implementation Rating

NetSuite CRM
5.9
Xactly Incent
8.0

Scalability

NetSuite CRM
Xactly Incent
8.4

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