What users are saying about
92 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

TopOPPS, from Xactly

I think TopOPPS is better suited for the larger sales team with shorter sales cycles. We have very long sales cycles and we have not truly seen it impact how we do business in terms of sales. I also think it's better suited for teams that have a true sales manager monitoring the reps and opps.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
8.1
TopOPPS, from Xactly
Customer data management / contact management
NetSuite CRM
8.8
TopOPPS, from Xactly
Workflow management
NetSuite CRM
7.9
TopOPPS, from Xactly
Territory management
NetSuite CRM
8.3
TopOPPS, from Xactly
Opportunity management
NetSuite CRM
8.6
TopOPPS, from Xactly
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.5
TopOPPS, from Xactly
Contract management
NetSuite CRM
7.6
TopOPPS, from Xactly
Quote & order management
NetSuite CRM
8.4
TopOPPS, from Xactly
Interaction tracking
NetSuite CRM
9.0
TopOPPS, from Xactly
Channel / partner relationship management
NetSuite CRM
7.7
TopOPPS, from Xactly

Customer Service & Support

NetSuite CRM
7.4
TopOPPS, from Xactly
Case management
NetSuite CRM
7.6
TopOPPS, from Xactly
Call center management
NetSuite CRM
6.9
TopOPPS, from Xactly
Help desk management
NetSuite CRM
7.7
TopOPPS, from Xactly

Marketing Automation

NetSuite CRM
9.0
TopOPPS, from Xactly
Lead management
NetSuite CRM
8.6
TopOPPS, from Xactly
Email marketing
NetSuite CRM
9.5
TopOPPS, from Xactly

CRM Project Management

NetSuite CRM
8.1
TopOPPS, from Xactly
Task management
NetSuite CRM
7.2
TopOPPS, from Xactly
Billing and invoicing management
NetSuite CRM
8.1
TopOPPS, from Xactly
Reporting
NetSuite CRM
9.1
TopOPPS, from Xactly

CRM Reporting & Analytics

NetSuite CRM
8.0
TopOPPS, from Xactly
Forecasting
NetSuite CRM
8.0
TopOPPS, from Xactly
Pipeline visualization
NetSuite CRM
7.7
TopOPPS, from Xactly
Customizable reports
NetSuite CRM
8.3
TopOPPS, from Xactly

Customization

NetSuite CRM
7.8
TopOPPS, from Xactly
Custom fields
NetSuite CRM
8.9
TopOPPS, from Xactly
Custom objects
NetSuite CRM
9.0
TopOPPS, from Xactly
Scripting environment
NetSuite CRM
7.0
TopOPPS, from Xactly
API for custom integration
NetSuite CRM
6.5
TopOPPS, from Xactly

Security

NetSuite CRM
8.3
TopOPPS, from Xactly
Single sign-on capability
NetSuite CRM
7.9
TopOPPS, from Xactly
Role-based user permissions
NetSuite CRM
8.8
TopOPPS, from Xactly

Social CRM

NetSuite CRM
8.2
TopOPPS, from Xactly
Social data
NetSuite CRM
8.0
TopOPPS, from Xactly
Social engagement
NetSuite CRM
8.4
TopOPPS, from Xactly

Integrations with 3rd-party Software

NetSuite CRM
7.3
TopOPPS, from Xactly
Marketing automation
NetSuite CRM
7.5
TopOPPS, from Xactly
Compensation management
NetSuite CRM
7.0
TopOPPS, from Xactly

Platform

NetSuite CRM
8.9
TopOPPS, from Xactly
Mobile access
NetSuite CRM
8.9
TopOPPS, from Xactly

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

TopOPPS, from Xactly

  • Clean UI to make data more digestable
  • Health Scoring
  • Forecasting
  • Milestone Tracking on Opportunities
Pranav Lal | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

TopOPPS, from Xactly

  • Wasn't super sticky for our team
  • Is not compatible with our main sales outreach tool
  • Initial onboarding was challenging
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

TopOPPS, from Xactly

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

TopOPPS, from Xactly

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

TopOPPS, from Xactly

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

TopOPPS, from Xactly

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

TopOPPS, from Xactly

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

TopOPPS, from Xactly

The tool was way [more]cost effective than something like Wave which is crazy expensive and not worth it.The other tools we evaluated were:1. Salesforce's Wave Analytics - Too Expensive2. Tableau - Not very user-friendly at the time and too expensive 3. Excel solutions - the data would become stale as soon as the Excel was exported.
Pranav Lal | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

TopOPPS, from Xactly

  • Honestly, we cannot put a value on it. It's hard to know if it helped or hurt, but don't think it has helped.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

TopOPPS, from Xactly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TopOPPS, from Xactly Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
8.6
TopOPPS, from Xactly
3.0

Likelihood to Renew

NetSuite CRM
6.5
TopOPPS, from Xactly

Usability

NetSuite CRM
8.3
TopOPPS, from Xactly

Support Rating

NetSuite CRM
6.7
TopOPPS, from Xactly

Online Training

NetSuite CRM
6.7
TopOPPS, from Xactly

Implementation Rating

NetSuite CRM
5.9
TopOPPS, from Xactly

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