What users are saying about
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Top Rated
664 Ratings

NetSuite ERP

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Top Rated
664 Ratings
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Score 7.7 out of 100
556 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Oracle eBusiness Suite ranks higher in 17 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management, Subledger and Financial Process, Project Financial Management, Project Execution Management, Grants Management, Procurement, Risk Management, Logistics, Manufacturing, Supply Chain, Product Lifecycle Management

Payroll Management

2.0

NetSuite ERP

20%
8.4

Oracle eBusiness Suite

84%
Oracle eBusiness Suite ranks higher in 5/5 features

Pay calculation

1.7
17%
13 Ratings
8.5
85%
29 Ratings

Benefit plan administration

1.6
16%
10 Ratings
8.0
80%
24 Ratings

Direct deposit files

2.4
24%
9 Ratings
8.5
85%
24 Ratings

Salary revision and increment management

2.3
23%
8 Ratings
8.3
83%
26 Ratings

Reimbursement management

1.8
18%
10 Ratings
8.8
88%
24 Ratings

Customization

7.6

NetSuite ERP

76%
9.0

Oracle eBusiness Suite

90%
Oracle eBusiness Suite ranks higher in 2/2 features

API for custom integration

6.7
67%
63 Ratings
9.2
92%
67 Ratings

Plug-ins

5.8
58%
47 Ratings
8.8
88%
52 Ratings

Security

6.6

NetSuite ERP

66%
9.5

Oracle eBusiness Suite

95%
Oracle eBusiness Suite ranks higher in 2/2 features

Single sign-on capability

6.6
66%
61 Ratings
9.3
93%
64 Ratings

Role-based user permissions

6.6
66%
79 Ratings
9.6
96%
70 Ratings

Reporting & Analytics

6.2

NetSuite ERP

62%
9.1

Oracle eBusiness Suite

91%
Oracle eBusiness Suite ranks higher in 3/3 features

Dashboards

6.3
63%
71 Ratings
9.0
90%
43 Ratings

Standard reports

6.2
62%
70 Ratings
9.1
91%
64 Ratings

Custom reports

6.1
61%
70 Ratings
9.2
92%
64 Ratings

General Ledger and Configurable Accounting

6.3

NetSuite ERP

63%
7.5

Oracle eBusiness Suite

75%
Oracle eBusiness Suite ranks higher in 11/11 features

Accounts payable

6.1
61%
65 Ratings
8.8
88%
76 Ratings

Accounts receivable

6.1
61%
64 Ratings
8.7
87%
74 Ratings

Global Financial Support

5.9
59%
26 Ratings
8.6
86%
52 Ratings

Primary and Secondary Ledgers

6.5
65%
28 Ratings
8.9
89%
63 Ratings

Intercompany Accounting

5.2
52%
30 Ratings
8.7
87%
58 Ratings

Localizations

6.5
65%
22 Ratings
8.4
84%
55 Ratings

Journals and Reconciliations

6.9
69%
41 Ratings
8.7
87%
64 Ratings

Enterprise Accounting

6.4
64%
35 Ratings
8.9
89%
55 Ratings

Configurable Accounting

6.6
66%
35 Ratings
9.0
90%
54 Ratings

Centralized Rules Framework

6.5
65%
24 Ratings
8.6
86%
47 Ratings

Standardized Processes

5.7
57%
37 Ratings
9.0
90%
57 Ratings

Inventory Management

5.8

NetSuite ERP

58%
8.2

Oracle eBusiness Suite

82%
Oracle eBusiness Suite ranks higher in 4/4 features

Inventory tracking

6.2
62%
47 Ratings
8.8
88%
52 Ratings

Automatic reordering

5.4
54%
28 Ratings
7.5
75%
37 Ratings

Location management

6.0
60%
35 Ratings
8.1
81%
41 Ratings

Manufacturing module

5.7
57%
27 Ratings
8.2
82%
39 Ratings

Order Management

5.4

NetSuite ERP

54%
8.6

Oracle eBusiness Suite

86%
Oracle eBusiness Suite ranks higher in 7/7 features

Pricing

5.3
53%
53 Ratings
8.5
85%
50 Ratings

Order entry

5.4
54%
54 Ratings
8.6
86%
52 Ratings

Credit card processing

4.5
45%
37 Ratings
8.4
84%
41 Ratings

Cost of goods sold

6.1
61%
48 Ratings
8.7
87%
50 Ratings

Order Orchestration

5.6
56%
21 Ratings
9.0
90%
37 Ratings

End-to-end order visibility

5.8
58%
27 Ratings
8.8
88%
41 Ratings

Order exception Resolution

5.1
51%
21 Ratings
8.5
85%
38 Ratings

Subledger and Financial Process

5.5

NetSuite ERP

55%
8.5

Oracle eBusiness Suite

85%
Oracle eBusiness Suite ranks higher in 14/14 features

Automated Invoice Processing

4.9
49%
35 Ratings
8.2
82%
53 Ratings

Shared Services Payments

5.6
56%
17 Ratings
8.4
84%
43 Ratings

Billings Management

5.6
56%
30 Ratings
8.3
83%
46 Ratings

Customer Receipt Applications

5.8
58%
29 Ratings
8.5
85%
49 Ratings

Customer Collections

5.5
55%
26 Ratings
8.8
88%
46 Ratings

Revenue Recognition

5.8
58%
35 Ratings
8.6
86%
53 Ratings

Cash Management

5.9
59%
27 Ratings
8.5
85%
55 Ratings

Asset Management

5.3
53%
26 Ratings
8.5
85%
54 Ratings

Travel & Expense Management

5.0
50%
31 Ratings
8.7
87%
49 Ratings

Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings
9.0
90%
40 Ratings

Period Close

6.1
61%
35 Ratings
8.8
88%
59 Ratings

Transactions Tax

5.8
58%
28 Ratings
8.5
85%
43 Ratings

Subledger Reconciliations

6.0
60%
24 Ratings
8.2
82%
49 Ratings

3rd Party Accounting Systems

3.7
37%
14 Ratings
8.3
83%
34 Ratings

Project Financial Management

5.2

NetSuite ERP

52%
8.4

Oracle eBusiness Suite

84%
Oracle eBusiness Suite ranks higher in 12/12 features

Budgeting and Forecasting

5.9
59%
26 Ratings
8.2
82%
33 Ratings

Project Costing

5.6
56%
23 Ratings
8.3
83%
42 Ratings

Cost Capture

5.2
52%
22 Ratings
8.5
85%
35 Ratings

Capital Project Management

5.8
58%
14 Ratings
8.6
86%
33 Ratings

Customer Invoicing

4.2
42%
25 Ratings
8.5
85%
34 Ratings

Customer Contract Compliance

4.7
47%
13 Ratings
8.7
87%
25 Ratings

Project Revenue Recognition

4.3
43%
22 Ratings
8.4
84%
32 Ratings

Project Financial Performance Analysis

5.1
51%
23 Ratings
8.6
86%
27 Ratings

Project Financials Dashboard

5.5
55%
24 Ratings
8.3
83%
23 Ratings

Real-time Financial Reporting

6.4
64%
26 Ratings
8.2
82%
24 Ratings

Embedded Business Intelligence

4.3
43%
13 Ratings
7.7
77%
21 Ratings

Project Planning Collaboration

5.0
50%
14 Ratings
8.6
86%
23 Ratings

Project Execution Management

5.0

NetSuite ERP

50%
7.6

Oracle eBusiness Suite

76%
Oracle eBusiness Suite ranks higher in 15/15 features

Project Planning and Scheduling

4.7
47%
14 Ratings
8.0
80%
18 Ratings

Project Manager Dashboard

5.1
51%
14 Ratings
8.2
82%
19 Ratings

Resource Manager Dashboard

5.2
52%
12 Ratings
7.4
74%
17 Ratings

Task Insight for Project Managers

4.9
49%
11 Ratings
7.7
77%
18 Ratings

Project Manager Mobile Functionality

4.6
46%
10 Ratings
8.0
80%
16 Ratings

Team Member Task Collaboration

4.6
46%
12 Ratings
7.7
77%
17 Ratings

Team Member Mobile Functionality

4.6
46%
11 Ratings
7.0
70%
14 Ratings

Project Candidate Search

4.7
47%
8 Ratings
6.6
66%
13 Ratings

Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
7.6
76%
13 Ratings

Defineable Resource Pools

5.4
54%
8 Ratings
7.6
76%
15 Ratings

Defineable Resource Pools

5.2
52%
8 Ratings
8.0
80%
13 Ratings

Talent Profiles

4.8
48%
8 Ratings
8.6
86%
13 Ratings

Real-Time Project Reporting

6.0
60%
13 Ratings
7.0
70%
15 Ratings

Absence Management

4.7
47%
9 Ratings
7.0
70%
16 Ratings

Product Lifecycle Management

4.9
49%
9 Ratings
8.0
80%
15 Ratings

Grants Management

4.2

NetSuite ERP

42%
9.0

Oracle eBusiness Suite

90%
Oracle eBusiness Suite ranks higher in 4/4 features

Award Lifecycle Management

4.5
45%
7 Ratings
9.0
90%
20 Ratings

Spending Control

3.7
37%
9 Ratings
8.9
89%
19 Ratings

Indirect Cost Management

4.1
41%
9 Ratings
9.0
90%
21 Ratings

Billing

4.5
45%
12 Ratings
9.3
93%
23 Ratings

Procurement

4.5

NetSuite ERP

45%
8.2

Oracle eBusiness Suite

82%
Oracle eBusiness Suite ranks higher in 19/19 features

Sourcing Team Collaboration

4.0
40%
12 Ratings
8.2
82%
31 Ratings

Sourcing Analysis

4.3
43%
12 Ratings
7.8
78%
33 Ratings

Bids Analyzed and Compared

4.5
45%
8 Ratings
7.6
76%
27 Ratings

Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
8.0
80%
25 Ratings

Contract Authoring

3.7
37%
10 Ratings
8.2
82%
26 Ratings

Contract Compliance Management

3.8
38%
10 Ratings
7.0
70%
21 Ratings

Contract History

3.9
39%
10 Ratings
8.5
85%
24 Ratings

Contract Renewal Automation

4.8
48%
8 Ratings
8.5
85%
19 Ratings

Contract Repository

4.7
47%
8 Ratings
7.5
75%
19 Ratings

Contract Standardization and Enforcement

4.6
46%
8 Ratings
7.5
75%
20 Ratings

Electronic Signatures

5.2
52%
10 Ratings
7.7
77%
23 Ratings

Invoice Automated Matching

5.1
51%
11 Ratings
9.0
90%
28 Ratings

Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
8.9
89%
21 Ratings

Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
8.9
89%
36 Ratings

Spend Compliance Management

4.5
45%
12 Ratings
8.7
87%
22 Ratings

Supplier Assessment

4.7
47%
9 Ratings
8.8
88%
27 Ratings

Supplier Communication and Collaboration

3.9
39%
11 Ratings
7.9
79%
26 Ratings

Supplier Management

4.7
47%
12 Ratings
8.6
86%
32 Ratings

Supplier Portal

4.6
46%
8 Ratings
8.0
80%
29 Ratings

Risk Management

4.4

NetSuite ERP

44%
7.3

Oracle eBusiness Suite

73%
Oracle eBusiness Suite ranks higher in 9/9 features

Risk Repository

4.4
44%
8 Ratings
7.0
70%
10 Ratings

Control Management

3.8
38%
11 Ratings
8.0
80%
10 Ratings

Control Mapping

3.8
38%
9 Ratings
8.0
80%
9 Ratings

Control Efficiency Assessments

4.6
46%
7 Ratings
6.0
60%
10 Ratings

Automated Control Assessments

4.6
46%
7 Ratings
7.6
76%
11 Ratings

Assessment Capture

4.7
47%
7 Ratings
6.9
69%
10 Ratings

Issue Detection

4.5
45%
8 Ratings
8.0
80%
11 Ratings

Automatic Notification

4.7
47%
9 Ratings
6.5
65%
11 Ratings

Remediation and Certification

4.6
46%
8 Ratings
7.5
75%
12 Ratings

Logistics

3.4

NetSuite ERP

34%
8.1

Oracle eBusiness Suite

81%
Oracle eBusiness Suite ranks higher in 13/13 features

Transportation Planning and Optimization

3.5
35%
9 Ratings
8.3
83%
17 Ratings

Transportation Sourcing Management

3.6
36%
9 Ratings
8.2
82%
18 Ratings

Transportation Process Integration

3.6
36%
9 Ratings
7.6
76%
17 Ratings

Transportation Execution Management

3.6
36%
8 Ratings
8.6
86%
16 Ratings

Freight Payment Automation

3.5
35%
9 Ratings
8.3
83%
14 Ratings

Trade Management

3.5
35%
8 Ratings
7.9
79%
16 Ratings

Trade Regulatory Compliance Management

3.6
36%
6 Ratings
7.6
76%
13 Ratings

Customs Entry Management

2.0
20%
8 Ratings
9.0
90%
12 Ratings

Customs Document Management

2.1
21%
8 Ratings
7.9
79%
13 Ratings

Customs Document Collaboration

2.1
21%
8 Ratings
7.9
79%
14 Ratings

Fulfillment Management

4.6
46%
13 Ratings
7.9
79%
16 Ratings

Inventory Visibility

4.8
48%
15 Ratings
7.9
79%
20 Ratings

Warehouse Workforce Management

3.2
32%
11 Ratings
8.6
86%
16 Ratings

Manufacturing

4.8

NetSuite ERP

48%
8.0

Oracle eBusiness Suite

80%
Oracle eBusiness Suite ranks higher in 9/9 features

Production Process Design

5.0
50%
12 Ratings
6.8
68%
21 Ratings

Supply Chain Business Flows

4.8
48%
13 Ratings
8.4
84%
25 Ratings

Production Management

5.1
51%
14 Ratings
7.9
79%
24 Ratings

Contracted Manufacturing Management

4.7
47%
12 Ratings
8.5
85%
20 Ratings

Configuration Management

4.8
48%
10 Ratings
7.8
78%
22 Ratings

Work Definition

5.0
50%
14 Ratings
8.2
82%
22 Ratings

Work Execution

4.5
45%
12 Ratings
8.5
85%
23 Ratings

Advanced Fulfillment

5.0
50%
11 Ratings
7.9
79%
21 Ratings

Manufacturing Costs

4.7
47%
14 Ratings
8.0
80%
24 Ratings

Supply Chain

4.9

NetSuite ERP

49%
8.0

Oracle eBusiness Suite

80%
Oracle eBusiness Suite ranks higher in 4/4 features

Forecasting

4.6
46%
17 Ratings
7.5
75%
30 Ratings

Inventory Planning

4.6
46%
18 Ratings
8.0
80%
33 Ratings

Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
8.4
84%
25 Ratings

Performance Monitoring

5.0
50%
14 Ratings
8.0
80%
26 Ratings

Product Lifecycle Management

4.2

NetSuite ERP

42%
8.3

Oracle eBusiness Suite

83%
Oracle eBusiness Suite ranks higher in 7/7 features

Ideation Management

4.5
45%
9 Ratings
8.5
85%
14 Ratings

Requirements Management

4.3
43%
8 Ratings
8.8
88%
15 Ratings

Proposal Management

3.5
35%
10 Ratings
8.3
83%
13 Ratings

Innovation Portfolio Management

4.2
42%
9 Ratings
8.1
81%
12 Ratings

Product Master Data Management

4.5
45%
9 Ratings
8.3
83%
12 Ratings

Vendor Portal

4.2
42%
11 Ratings
7.7
77%
13 Ratings

Project Portfolio Management

4.1
41%
8 Ratings
8.1
81%
12 Ratings

Attribute Ratings

  • NetSuite ERP is rated higher in 9 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, In-Person Training, Online Training, Implementation Rating, Product Scalability
  • Oracle eBusiness Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.9

NetSuite ERP

69%
130 Ratings
8.5

Oracle eBusiness Suite

85%
88 Ratings

Likelihood to Renew

8.5

NetSuite ERP

85%
34 Ratings
8.0

Oracle eBusiness Suite

80%
9 Ratings

Usability

7.9

NetSuite ERP

79%
17 Ratings
6.2

Oracle eBusiness Suite

62%
4 Ratings

Availability

9.4

NetSuite ERP

94%
26 Ratings
3.0

Oracle eBusiness Suite

30%
4 Ratings

Performance

7.7

NetSuite ERP

77%
24 Ratings
6.0

Oracle eBusiness Suite

60%
4 Ratings

Support Rating

6.7

NetSuite ERP

67%
31 Ratings
6.0

Oracle eBusiness Suite

60%
6 Ratings

In-Person Training

7.3

NetSuite ERP

73%
2 Ratings
5.0

Oracle eBusiness Suite

50%
1 Rating

Online Training

7.8

NetSuite ERP

78%
9 Ratings
4.0

Oracle eBusiness Suite

40%
2 Ratings

Implementation Rating

6.8

NetSuite ERP

68%
27 Ratings
6.7

Oracle eBusiness Suite

67%
8 Ratings

Product Scalability

8.4

NetSuite ERP

84%
5 Ratings
7.8

Oracle eBusiness Suite

78%
2 Ratings

Likelihood to Recommend

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite is the best combination of CRM and ERP. Oracle helps us in managing the entire process of Sales and Marketing. The best feature is that it is highly user-friendly. We can easily manage the entire process of marketing from running a campaign to managing it and getting an interesting prospect than making a lead to making an opportunity by recording each and every conversation from day 1 to last day so that customer feels its valued by the company after that finally getting a business from the prospect.
khayati jain | TrustRadius Reviewer

Pros

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Oracle eBusiness Suite

  • The EBS Oracle Order Management and Shipping Execution solution allows the creation of an integrated, seamless order-to-cash process and accurately capture of customer orders across multiple channels.
  • Orchestration of order details for seamless fulfillment execution.
  • Efficient shipment planning and confirmation.
  • Communication of order status information to customers throughout the order lifecycle.
Anonymous | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Oracle eBusiness Suite

  • Because the application is working globally, it sometimes hangs and the connection is dropped.
  • It should have more shortcuts to make it easier to develop macros. I create many macros and use the "sendkeys" command in VBA, due to the lack of these shortcuts, it is not possible to automate the process.
  • For now I can not think of other areas that require improvement.
Denis Pereira | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Oracle eBusiness Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle eBusiness Suite Editions & Modules

Additional Pricing Details

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 8.0
Based on 9 answers
After almost 5 years, we have a full control of this ERP System. We are able to implement new functionalities and modules without any major "consulting" expenses. As of today we are making almost 90% of the personalization/customization and implementation all in house. Once [it] is tuned, [it] keeps running very well with no major issues.
Alessandro Mascelloni, ICP | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 6.2
Based on 4 answers
The various forms - like order entry forms that allow the uses to enter sales orders and the ability to personalize the views based on end user needs - are easy to use and follow standard business processes. The new release has a big focus on usability and forms now have a familiar web look and feel which has increased usability considerably.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 3.0
Based on 4 answers
Because of the transactional nature of the system this software is available 24 X 7, and IT is responsible for making sure the system is available during normal business hours.
Anonymous | TrustRadius Reviewer

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 6.0
Based on 4 answers
The performance of the product is very good. Given the transactional nature of the system one of the key focus areas for IT is to make sure performance is not affected for internal reasons. This can also depend on the server configuration and setup. For example, performance on Exadata machine is far superior to other Linux custom systems that companies choose to deploy. In general though, as already pointed out, the platform is now very stable and has few bugs. Whenever there are any issues, the cause is usually customizations that we have made to the platform, rather than out-of-the-box standard functionality.
Anonymous | TrustRadius Reviewer

Support Rating

NetSuite ERP

NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 6.0
Based on 6 answers
In general, support has not been great - particularly standard (non premium) support . The main issue is that our IT staff has been using this platform for years and is very knowledgeable Whenever something goes wrong, we usually have a very precise idea of what the problem is. We are skilled at problem diagnosis. But the Oracle support process is very rigid and slow. Typically, we are required to go through a lengthy diagnosis process where they ask us multiple questions sometimes over several days and we are obliged to talk to different people with differing levels of knowledge. Since we already know what the problem is, we really just want a patch or a bug fix, but it takes days to get there instead of minutes. This can be very frustrating. This is a big part of the reason why we pay for premium support. But it's still a bit disappointing.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 5.0
Based on 1 answer
No answer on this topic is available.

Online Training

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 4.0
Based on 2 answers
The instructors are usually precise and knowledgable, and it's convenient to take online classes whenever available any day of the year.
Anonymous | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 6.7
Based on 8 answers
The key success factors for the implementation was project management, in-house expertise in IT and time. The implementation process started with the initial evaluation with the initial upgrade on a test system and mapping out the gaps and requirements. We did work with Oracle to understand the new functionality R12 had to offer and did another upgrade and researched solutions. With the use of software development cycle procedures there were conference room pilots with IT, business users. We then refined the project plan to the core key details, performed mock go-live implementations and finally upgraded the software.Overall, this was a very successful process.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle eBusiness Suite

We explored Coupa, SAP, PeopleSoft, Salesforce. We chose Oracle based on value for money, features it offers and the easy availability of vast talent pool in the market. There are many trained Oracle product specialists readily available in the market. This helps us to tap experts when needed easily.
Coupa does not have a Project Accounting module. SAP was too expensive. PeopleSoft is more catered towards to human resources software, while Salesforce is for CRM.
Oracle has better financials and project portfolio management suite when compared to the competition and this what we needed.
Shiva Krishna | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Oracle eBusiness Suite

Oracle eBusiness Suite 7.8
Based on 2 answers
As I mentioned, it's a good tool but not the best
Aashca Joshi, MBA | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Oracle eBusiness Suite

  • The tremendous amount of testing and time by the technical folks has a negative impact.
  • We find we need a tremendous amount of customization within the standard functionality having a negative impact.
  • Oracle certifications of related products such as the database, Demantra, JRE cause disruption having a negative impact
Anonymous | TrustRadius Reviewer

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