What users are saying about
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Top Rated
644 Ratings
117 Ratings

NetSuite ERP

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Top Rated
644 Ratings
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Score 7.6 out of 100
117 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Payroll Management

    2.2

    NetSuite ERP

    22%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 5/5 features

    Pay calculation

    1.8
    18%
    13 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    1.7
    17%
    10 Ratings
    N/A
    0 Ratings

    Direct deposit files

    2.6
    26%
    9 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    2.6
    26%
    8 Ratings
    N/A
    0 Ratings

    Reimbursement management

    2.0
    20%
    10 Ratings
    N/A
    0 Ratings

    Customization

    7.6

    NetSuite ERP

    76%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    API for custom integration

    6.7
    67%
    63 Ratings
    N/A
    0 Ratings

    Plug-ins

    5.9
    59%
    47 Ratings
    N/A
    0 Ratings

    Security

    6.7

    NetSuite ERP

    67%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 2/2 features

    Single sign-on capability

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    6.7
    67%
    79 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.3

    NetSuite ERP

    63%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 3/3 features

    Dashboards

    6.4
    64%
    71 Ratings
    N/A
    0 Ratings

    Standard reports

    6.3
    63%
    70 Ratings
    N/A
    0 Ratings

    Custom reports

    6.2
    62%
    70 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.3

    NetSuite ERP

    63%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 11/11 features

    Accounts payable

    6.2
    62%
    65 Ratings
    N/A
    0 Ratings

    Accounts receivable

    6.2
    62%
    64 Ratings
    N/A
    0 Ratings

    Global Financial Support

    6.1
    61%
    26 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.6
    66%
    28 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.3
    53%
    30 Ratings
    N/A
    0 Ratings

    Localizations

    6.6
    66%
    22 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    6.9
    69%
    41 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    6.5
    65%
    35 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    6.7
    67%
    35 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    6.6
    66%
    24 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.8
    58%
    37 Ratings
    N/A
    0 Ratings

    Inventory Management

    5.9

    NetSuite ERP

    59%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Inventory tracking

    6.2
    62%
    47 Ratings
    N/A
    0 Ratings

    Automatic reordering

    5.5
    55%
    28 Ratings
    N/A
    0 Ratings

    Location management

    6.1
    61%
    35 Ratings
    N/A
    0 Ratings

    Manufacturing module

    5.7
    57%
    27 Ratings
    N/A
    0 Ratings

    Order Management

    5.5

    NetSuite ERP

    55%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Pricing

    5.4
    54%
    53 Ratings
    N/A
    0 Ratings

    Order entry

    5.5
    55%
    54 Ratings
    N/A
    0 Ratings

    Credit card processing

    4.6
    46%
    37 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    6.2
    62%
    48 Ratings
    N/A
    0 Ratings

    Order Orchestration

    5.7
    57%
    21 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    5.9
    59%
    27 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    5.2
    52%
    21 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    5.6

    NetSuite ERP

    56%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 14/14 features

    Automated Invoice Processing

    5.0
    50%
    35 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    5.7
    57%
    17 Ratings
    N/A
    0 Ratings

    Billings Management

    5.7
    57%
    30 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    5.9
    59%
    29 Ratings
    N/A
    0 Ratings

    Customer Collections

    5.6
    56%
    26 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    5.8
    58%
    35 Ratings
    N/A
    0 Ratings

    Cash Management

    6.0
    60%
    27 Ratings
    N/A
    0 Ratings

    Asset Management

    5.3
    53%
    26 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    5.1
    51%
    31 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    6.0
    60%
    27 Ratings
    N/A
    0 Ratings

    Period Close

    6.2
    62%
    35 Ratings
    N/A
    0 Ratings

    Transactions Tax

    5.9
    59%
    28 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.1
    61%
    24 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    4.0
    40%
    14 Ratings
    N/A
    0 Ratings

    Project Financial Management

    5.3

    NetSuite ERP

    53%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    6.0
    60%
    26 Ratings
    N/A
    0 Ratings

    Project Costing

    5.7
    57%
    23 Ratings
    N/A
    0 Ratings

    Cost Capture

    5.3
    53%
    22 Ratings
    N/A
    0 Ratings

    Capital Project Management

    5.9
    59%
    14 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    4.4
    44%
    25 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    4.8
    48%
    13 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    4.4
    44%
    22 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    5.2
    52%
    23 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.6
    56%
    24 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    6.5
    65%
    26 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    4.5
    45%
    13 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    5.1
    51%
    14 Ratings
    N/A
    0 Ratings

    Project Execution Management

    5.1

    NetSuite ERP

    51%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    4.8
    48%
    14 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    5.2
    52%
    14 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    5.4
    54%
    12 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    5.1
    51%
    11 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    4.8
    48%
    10 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    4.8
    48%
    12 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.8
    48%
    11 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    4.9
    49%
    8 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    5.4
    54%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.6
    56%
    8 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    5.4
    54%
    8 Ratings
    N/A
    0 Ratings

    Talent Profiles

    4.9
    49%
    8 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    6.1
    61%
    13 Ratings
    N/A
    0 Ratings

    Absence Management

    4.8
    48%
    9 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    5.1
    51%
    9 Ratings
    N/A
    0 Ratings

    Grants Management

    4.3

    NetSuite ERP

    43%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Award Lifecycle Management

    4.6
    46%
    7 Ratings
    N/A
    0 Ratings

    Spending Control

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    4.3
    43%
    9 Ratings
    N/A
    0 Ratings

    Billing

    4.6
    46%
    12 Ratings
    N/A
    0 Ratings

    Procurement

    4.7

    NetSuite ERP

    47%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    4.2
    42%
    12 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    4.4
    44%
    12 Ratings
    N/A
    0 Ratings

    Bids Analyzed and Compared

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    4.2
    42%
    7 Ratings
    N/A
    0 Ratings

    Contract Authoring

    3.8
    38%
    10 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    3.9
    39%
    10 Ratings
    N/A
    0 Ratings

    Contract History

    4.0
    40%
    10 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    5.0
    50%
    8 Ratings
    N/A
    0 Ratings

    Contract Repository

    4.9
    49%
    8 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    5.2
    52%
    11 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    5.4
    54%
    10 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.3
    53%
    13 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    4.7
    47%
    12 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    4.9
    49%
    9 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    4.0
    40%
    11 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.9
    49%
    12 Ratings
    N/A
    0 Ratings

    Supplier Portal

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Risk Management

    4.6

    NetSuite ERP

    46%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Risk Repository

    4.6
    46%
    8 Ratings
    N/A
    0 Ratings

    Control Management

    3.9
    39%
    11 Ratings
    N/A
    0 Ratings

    Control Mapping

    4.0
    40%
    9 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    4.8
    48%
    7 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    4.8
    48%
    7 Ratings
    N/A
    0 Ratings

    Assessment Capture

    4.9
    49%
    7 Ratings
    N/A
    0 Ratings

    Issue Detection

    4.7
    47%
    8 Ratings
    N/A
    0 Ratings

    Automatic Notification

    4.8
    48%
    9 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.8
    48%
    8 Ratings
    N/A
    0 Ratings

    Logistics

    3.5

    NetSuite ERP

    35%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    3.6
    36%
    9 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    3.8
    38%
    9 Ratings
    N/A
    0 Ratings

    Transportation Execution Management

    3.8
    38%
    8 Ratings
    N/A
    0 Ratings

    Freight Payment Automation

    3.7
    37%
    9 Ratings
    N/A
    0 Ratings

    Trade Management

    3.6
    36%
    8 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    3.8
    38%
    6 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    2.2
    22%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Management

    2.3
    23%
    8 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    2.3
    23%
    8 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    4.7
    47%
    13 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    4.9
    49%
    15 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    3.4
    34%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing

    4.9

    NetSuite ERP

    49%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 9/9 features

    Production Process Design

    5.1
    51%
    12 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    4.9
    49%
    13 Ratings
    N/A
    0 Ratings

    Production Management

    5.2
    52%
    14 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.8
    48%
    12 Ratings
    N/A
    0 Ratings

    Configuration Management

    4.8
    48%
    10 Ratings
    N/A
    0 Ratings

    Work Definition

    5.0
    50%
    14 Ratings
    N/A
    0 Ratings

    Work Execution

    4.6
    46%
    12 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    5.0
    50%
    11 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.7
    47%
    14 Ratings
    N/A
    0 Ratings

    Supply Chain

    5.0

    NetSuite ERP

    50%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 4/4 features

    Forecasting

    4.8
    48%
    17 Ratings
    N/A
    0 Ratings

    Inventory Planning

    4.8
    48%
    18 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.3
    53%
    12 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    5.2
    52%
    14 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    4.3

    NetSuite ERP

    43%

    Salesforce CPQ

    Feature Set Not Supported
    N/A
    NetSuite ERP ranks higher in 7/7 features

    Ideation Management

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Requirements Management

    4.5
    45%
    8 Ratings
    N/A
    0 Ratings

    Proposal Management

    3.6
    36%
    10 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    4.3
    43%
    9 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    4.7
    47%
    9 Ratings
    N/A
    0 Ratings

    Vendor Portal

    4.4
    44%
    11 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    4.3
    43%
    8 Ratings
    N/A
    0 Ratings

    CPQ

    NetSuite ERP

    Feature Set Not Supported
    N/A
    8.8

    Salesforce CPQ

    88%
    Salesforce CPQ (formerly SteelBrick) ranks higher in 11/11 features

    Quote sharing/sending

    N/A
    0 Ratings
    9.2
    92%
    29 Ratings

    Product configuration

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Configuration options

    N/A
    0 Ratings
    8.8
    88%
    28 Ratings

    Pricing rules

    N/A
    0 Ratings
    9.1
    91%
    27 Ratings

    Price adjustment

    N/A
    0 Ratings
    9.3
    93%
    29 Ratings

    Purchase history and open contracts

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Guided selling/Sales portal

    N/A
    0 Ratings
    8.0
    80%
    18 Ratings

    CPQ reporting & analytics

    N/A
    0 Ratings
    8.8
    88%
    22 Ratings

    CPQ-CRM integration

    N/A
    0 Ratings
    9.3
    93%
    27 Ratings

    Attachments to quotes

    N/A
    0 Ratings
    8.7
    87%
    29 Ratings

    Order capturing

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Attribute Ratings

    • NetSuite ERP is rated higher in 2 areas: Availability, Product Scalability
    • Salesforce CPQ (formerly SteelBrick) is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating

    Likelihood to Recommend

    6.8

    NetSuite ERP

    68%
    128 Ratings
    9.0

    Salesforce CPQ

    90%
    39 Ratings

    Likelihood to Renew

    8.0

    NetSuite ERP

    80%
    33 Ratings
    9.1

    Salesforce CPQ

    91%
    1 Rating

    Usability

    7.5

    NetSuite ERP

    75%
    16 Ratings
    8.6

    Salesforce CPQ

    86%
    3 Ratings

    Availability

    9.4

    NetSuite ERP

    94%
    26 Ratings
    9.1

    Salesforce CPQ

    91%
    2 Ratings

    Performance

    7.7

    NetSuite ERP

    77%
    24 Ratings
    8.2

    Salesforce CPQ

    82%
    2 Ratings

    Support Rating

    6.6

    NetSuite ERP

    66%
    31 Ratings
    7.9

    Salesforce CPQ

    79%
    24 Ratings

    In-Person Training

    7.3

    NetSuite ERP

    73%
    2 Ratings

    Salesforce CPQ

    N/A
    0 Ratings

    Online Training

    7.8

    NetSuite ERP

    78%
    9 Ratings

    Salesforce CPQ

    N/A
    0 Ratings

    Implementation Rating

    6.8

    NetSuite ERP

    68%
    27 Ratings

    Salesforce CPQ

    N/A
    0 Ratings

    Product Scalability

    8.4

    NetSuite ERP

    84%
    5 Ratings
    8.2

    Salesforce CPQ

    82%
    1 Rating

    Likelihood to Recommend

    NetSuite ERP

    NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
    Anonymous | TrustRadius Reviewer

    Salesforce CPQ

    What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
    Anonymous | TrustRadius Reviewer

    Pros

    NetSuite ERP

    • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
    • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
    • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
    • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
    Mitchel Laman | TrustRadius Reviewer

    Salesforce CPQ

    • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
    • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
    • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
    Danielle DesBiens | TrustRadius Reviewer

    Cons

    NetSuite ERP

    • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
    • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
    • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
    Sonny Spencer, ACA | TrustRadius Reviewer

    Salesforce CPQ

    • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
    • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
    • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NetSuite ERP

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per user per month

    NetSuite ERP Editions & Modules

    Edition
    Base License$9991
    Access Cost$992
    1. per month
    2. per user per month
    Additional Pricing Details

    Salesforce CPQ

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $30 Per User per Month

    Salesforce CPQ Editions & Modules

    Edition
    Basic$301
    Professional$501
    Enterprise$751
    1. Per User per Month
    Additional Pricing Details

    Likelihood to Renew

    NetSuite ERP

    NetSuite ERP 8.0
    Based on 33 answers
    I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
    Billy Barker | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 9.1
    Based on 1 answer
    The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
    Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

    Usability

    NetSuite ERP

    NetSuite ERP 7.5
    Based on 16 answers
    I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
    Anonymous | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 8.6
    Based on 3 answers
    After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
    Marcus Sandelowsky, CLSSBB | TrustRadius Reviewer

    Reliability and Availability

    NetSuite ERP

    NetSuite ERP 9.4
    Based on 26 answers
    It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
    Anonymous | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 9.1
    Based on 2 answers
    No answer on this topic is available.

    Performance

    NetSuite ERP

    NetSuite ERP 7.7
    Based on 24 answers
    Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
    Pamela Roberts | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 8.2
    Based on 2 answers
    No answer on this topic is available.

    Support Rating

    NetSuite ERP

    NetSuite ERP 6.6
    Based on 31 answers
    The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
    Felix Garbuz | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 7.9
    Based on 24 answers
    There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
    Prashant Choudhary | TrustRadius Reviewer

    In-Person Training

    NetSuite ERP

    NetSuite ERP 7.3
    Based on 2 answers
    I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
    Anonymous | TrustRadius Reviewer

    Salesforce CPQ

    No score
    No answers yet
    No answers on this topic

    Online Training

    NetSuite ERP

    NetSuite ERP 7.8
    Based on 9 answers
    Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
    Anonymous | TrustRadius Reviewer

    Salesforce CPQ

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    NetSuite ERP

    NetSuite ERP 6.8
    Based on 27 answers
    Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

    Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
    Rob Gottschalk | TrustRadius Reviewer

    Salesforce CPQ

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    NetSuite ERP

    I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
    Chris Snelling, CFA | TrustRadius Reviewer

    Salesforce CPQ

    There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
    Nathaniel Sintros | TrustRadius Reviewer

    Scalability

    NetSuite ERP

    NetSuite ERP 8.4
    Based on 5 answers
    We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
    Aaron Kleinhandler | TrustRadius Reviewer

    Salesforce CPQ

    Salesforce CPQ 8.2
    Based on 1 answer
    No answer on this topic is available.

    Return on Investment

    NetSuite ERP

    • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
    • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
    • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
    Joshua Henke | TrustRadius Reviewer

    Salesforce CPQ

    • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
    • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
    Chris Osment | TrustRadius Reviewer

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