What users are saying about
417 Ratings
344 Ratings
417 Ratings
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Score 7.5 out of 100
344 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

SAP ERP

In the on-premise world of things, it ruled the world. The ease with which it can be customized and the language support it provides is simply amazing. Their landscape and transport management is brilliant. It saves millions of dollars for huge enterprises. I only wish that their support model can be enhanced further.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.7
SAP ERP
8.3
Pay calculation
NetSuite ERP
6.8
SAP ERP
5.0
Benefit plan administration
NetSuite ERP
7.2
SAP ERP
9.1
Direct deposit files
NetSuite ERP
7.5
SAP ERP
9.1
Salary revision and increment management
NetSuite ERP
8.9
SAP ERP
9.1
Reimbursement management
NetSuite ERP
7.8
SAP ERP
8.9

Customization

NetSuite ERP
7.2
SAP ERP
7.9
API for custom integration
NetSuite ERP
7.1
SAP ERP
8.0
Plug-ins
NetSuite ERP
7.3
SAP ERP
7.8

Security

NetSuite ERP
7.9
SAP ERP
9.3
Single sign-on capability
NetSuite ERP
8.1
SAP ERP
9.2
Role-based user permissions
NetSuite ERP
7.8
SAP ERP
9.3

Reporting & Analytics

NetSuite ERP
7.5
SAP ERP
7.6
Dashboards
NetSuite ERP
7.9
SAP ERP
7.3
Standard reports
NetSuite ERP
7.6
SAP ERP
7.7
Custom reports
NetSuite ERP
6.9
SAP ERP
8.0

General Ledger and Configurable Accounting

NetSuite ERP
7.2
SAP ERP
8.5
Accounts payable
NetSuite ERP
7.8
SAP ERP
8.9
Accounts receivable
NetSuite ERP
8.2
SAP ERP
8.7
Global Financial Support
NetSuite ERP
7.7
SAP ERP
Primary and Secondary Ledgers
NetSuite ERP
8.1
SAP ERP
Intercompany Accounting
NetSuite ERP
7.7
SAP ERP
Localizations
NetSuite ERP
8.3
SAP ERP
Journals and Reconciliations
NetSuite ERP
7.7
SAP ERP
Enterprise Accounting
NetSuite ERP
8.1
SAP ERP
Configurable Accounting
NetSuite ERP
8.0
SAP ERP
Centralized Rules Framework
NetSuite ERP
7.7
SAP ERP
Standardized Processes
NetSuite ERP
7.8
SAP ERP

Inventory Management

NetSuite ERP
6.8
SAP ERP
8.7
Inventory tracking
NetSuite ERP
6.7
SAP ERP
9.3
Automatic reordering
NetSuite ERP
7.0
SAP ERP
8.3
Location management
NetSuite ERP
7.2
SAP ERP
8.4
Manufacturing module
NetSuite ERP
6.5
SAP ERP
9.0

Order Management

NetSuite ERP
7.6
SAP ERP
8.1
Pricing
NetSuite ERP
8.0
SAP ERP
8.3
Order entry
NetSuite ERP
7.7
SAP ERP
8.6
Credit card processing
NetSuite ERP
7.0
SAP ERP
7.0
Cost of goods sold
NetSuite ERP
8.1
SAP ERP
8.4
Order Orchestration
NetSuite ERP
7.7
SAP ERP
End-to-end order visibility
NetSuite ERP
7.6
SAP ERP
Order exception Resolution
NetSuite ERP
7.1
SAP ERP

Subledger and Financial Process

NetSuite ERP
7.4
SAP ERP
Automated Invoice Processing
NetSuite ERP
7.5
SAP ERP
Shared Services Payments
NetSuite ERP
7.6
SAP ERP
Billings Management
NetSuite ERP
7.7
SAP ERP
Customer Receipt Applications
NetSuite ERP
7.5
SAP ERP
Customer Collections
NetSuite ERP
7.8
SAP ERP
Revenue Recognition
NetSuite ERP
7.6
SAP ERP
Cash Management
NetSuite ERP
7.5
SAP ERP
Asset Management
NetSuite ERP
7.0
SAP ERP
Travel & Expense Management
NetSuite ERP
7.4
SAP ERP
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
SAP ERP
Period Close
NetSuite ERP
7.7
SAP ERP
Transactions Tax
NetSuite ERP
7.6
SAP ERP
Subledger Reconciliations
NetSuite ERP
7.3
SAP ERP
3rd Party Accounting Systems
NetSuite ERP
7.1
SAP ERP

Project Financial Management

NetSuite ERP
7.3
SAP ERP
Budgeting and Forecasting
NetSuite ERP
6.9
SAP ERP
Project Costing
NetSuite ERP
6.8
SAP ERP
Cost Capture
NetSuite ERP
7.0
SAP ERP
Capital Project Management
NetSuite ERP
8.2
SAP ERP
Customer Invoicing
NetSuite ERP
7.6
SAP ERP
Customer Contract Compliance
NetSuite ERP
7.8
SAP ERP
Project Revenue Recognition
NetSuite ERP
6.9
SAP ERP
Project Financial Performance Analysis
NetSuite ERP
7.4
SAP ERP
Project Financials Dashboard
NetSuite ERP
7.5
SAP ERP
Real-time Financial Reporting
NetSuite ERP
7.4
SAP ERP
Embedded Business Intelligence
NetSuite ERP
7.2
SAP ERP
Project Planning Collaboration
NetSuite ERP
6.6
SAP ERP

Project Execution Management

NetSuite ERP
7.5
SAP ERP
Project Planning and Scheduling
NetSuite ERP
6.8
SAP ERP
Project Manager Dashboard
NetSuite ERP
6.9
SAP ERP
Resource Manager Dashboard
NetSuite ERP
7.2
SAP ERP
Task Insight for Project Managers
NetSuite ERP
7.7
SAP ERP
Project Manager Mobile Functionality
NetSuite ERP
7.5
SAP ERP
Team Member Task Collaboration
NetSuite ERP
7.4
SAP ERP
Team Member Mobile Functionality
NetSuite ERP
7.3
SAP ERP
Project Candidate Search
NetSuite ERP
7.7
SAP ERP
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
SAP ERP
Defineable Resource Pools
NetSuite ERP
8.3
SAP ERP
Defineable Resource Pools
NetSuite ERP
8.1
SAP ERP
Talent Profiles
NetSuite ERP
7.1
SAP ERP
Real-Time Project Reporting
NetSuite ERP
8.1
SAP ERP
Absence Management
NetSuite ERP
7.6
SAP ERP
Product Lifecycle Management
NetSuite ERP
7.8
SAP ERP

Grants Management

NetSuite ERP
7.5
SAP ERP
Award Lifecycle Management
NetSuite ERP
7.1
SAP ERP
Spending Control
NetSuite ERP
7.4
SAP ERP
Indirect Cost Management
NetSuite ERP
8.1
SAP ERP
Billing
NetSuite ERP
7.4
SAP ERP

Procurement

NetSuite ERP
7.7
SAP ERP
Sourcing Team Collaboration
NetSuite ERP
7.3
SAP ERP
Sourcing Analysis
NetSuite ERP
6.2
SAP ERP
Bids Analyzed and Compared
NetSuite ERP
7.6
SAP ERP
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
SAP ERP
Contract Authoring
NetSuite ERP
7.3
SAP ERP
Contract Compliance Management
NetSuite ERP
7.9
SAP ERP
Contract History
NetSuite ERP
8.1
SAP ERP
Contract Renewal Automation
NetSuite ERP
8.4
SAP ERP
Contract Repository
NetSuite ERP
7.9
SAP ERP
Contract Standardization and Enforcement
NetSuite ERP
7.9
SAP ERP
Electronic Signatures
NetSuite ERP
8.3
SAP ERP
Invoice Automated Matching
NetSuite ERP
7.5
SAP ERP
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
SAP ERP
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
SAP ERP
Spend Compliance Management
NetSuite ERP
7.6
SAP ERP
Supplier Assessment
NetSuite ERP
8.3
SAP ERP
Supplier Communication and Collaboration
NetSuite ERP
8.0
SAP ERP
Supplier Management
NetSuite ERP
8.3
SAP ERP
Supplier Portal
NetSuite ERP
7.8
SAP ERP

Risk Management

NetSuite ERP
7.9
SAP ERP
Risk Repository
NetSuite ERP
7.3
SAP ERP
Control Management
NetSuite ERP
7.6
SAP ERP
Control Mapping
NetSuite ERP
7.9
SAP ERP
Control Efficiency Assessments
NetSuite ERP
7.8
SAP ERP
Automated Control Assessments
NetSuite ERP
8.1
SAP ERP
Assessment Capture
NetSuite ERP
8.6
SAP ERP
Issue Detection
NetSuite ERP
8.0
SAP ERP
Automatic Notification
NetSuite ERP
8.0
SAP ERP
Remediation and Certification
NetSuite ERP
7.8
SAP ERP

Logistics

NetSuite ERP
6.9
SAP ERP
Transportation Planning and Optimization
NetSuite ERP
6.4
SAP ERP
Transportation Sourcing Management
NetSuite ERP
7.0
SAP ERP
Transportation Process Integration
NetSuite ERP
7.4
SAP ERP
Transportation Execution Management
NetSuite ERP
6.9
SAP ERP
Freight Payment Automation
NetSuite ERP
6.9
SAP ERP
Trade Management
NetSuite ERP
6.4
SAP ERP
Trade Regulatory Compliance Management
NetSuite ERP
7.8
SAP ERP
Customs Entry Management
NetSuite ERP
6.9
SAP ERP
Customs Document Management
NetSuite ERP
6.6
SAP ERP
Customs Document Collaboration
NetSuite ERP
6.7
SAP ERP
Fulfillment Management
NetSuite ERP
7.3
SAP ERP
Inventory Visibility
NetSuite ERP
7.2
SAP ERP
Warehouse Workforce Management
NetSuite ERP
6.6
SAP ERP

Manufacturing

NetSuite ERP
6.3
SAP ERP
Production Process Design
NetSuite ERP
6.8
SAP ERP
Supply Chain Business Flows
NetSuite ERP
6.1
SAP ERP
Production Management
NetSuite ERP
6.1
SAP ERP
Contracted Manufacturing Management
NetSuite ERP
6.0
SAP ERP
Configuration Management
NetSuite ERP
6.9
SAP ERP
Work Definition
NetSuite ERP
6.1
SAP ERP
Work Execution
NetSuite ERP
6.0
SAP ERP
Advanced Fulfillment
NetSuite ERP
6.6
SAP ERP
Manufacturing Costs
NetSuite ERP
6.2
SAP ERP

Supply Chain

NetSuite ERP
7.0
SAP ERP
Forecasting
NetSuite ERP
7.1
SAP ERP
Inventory Planning
NetSuite ERP
6.8
SAP ERP
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
SAP ERP
Performance Monitoring
NetSuite ERP
7.0
SAP ERP

Product Lifecycle Management

NetSuite ERP
6.8
SAP ERP
Ideation Management
NetSuite ERP
6.7
SAP ERP
Requirements Management
NetSuite ERP
7.2
SAP ERP
Proposal Management
NetSuite ERP
5.9
SAP ERP
Innovation Portfolio Management
NetSuite ERP
6.8
SAP ERP
Product Master Data Management
NetSuite ERP
6.8
SAP ERP
Vendor Portal
NetSuite ERP
7.1
SAP ERP
Project Portfolio Management
NetSuite ERP
7.1
SAP ERP

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

SAP ERP

  • Organizational resource management and integration of different departments with each other as a software automation
  • We have Access to all insights and analytics data from anywhere
  • It doesn't matter how big your organization is, it supports everything from small companies to giant high-tech organizations, and they all have access to data at very high speeds.
  • If you use the web and cloud version, the initial costs will be greatly reduced and even a small start-up small company can enjoy the benefits of SAP ERP.
Ali Kazempour | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

SAP ERP

  • SAP sometimes gets slow whenever most of the people in the company simultaneously use it
  • Hopefully they would extend background job processing to all tables in SAP since it sometimes goes time out whenever extracting large historical data (ex. 5 years expense data)
Brandon Macapelit, CISA | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

SAP ERP

SAP ERP 8.6
Based on 4 answers
The cost of SAP as an ERP is quite high and the switching costs associated with ERP systems are even higher. That being said moving from one ERP to another only happens once in a great while for large organizations. Those switching costs include retraining, IT hardware requirements, outside consultants and more
Todd Bellamy | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

SAP ERP

SAP ERP 9.4
Based on 6 answers
SAP ERP is highly efficient with handling both large and complex organizations and it has the ability to handle different departments within the company and the data security is fool proof. It also automatically enables the data to be available between different modules such as SD and MM or HCM or IM and QM so users do not have to use multiple applications to run their everyday business.
Harminder Chahal | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

SAP ERP

SAP ERP 10.0
Based on 1 answer
No answer on this topic is available.

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

SAP ERP

SAP ERP 9.0
Based on 6 answers
Well, I've had several scenarios where it was evident that they simply buy time. At the same time, their Product Support and Implementation teams are most likely not in sync. What's said by a member of implementation may not hold good when you refer the same thing with a member of the support team.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

SAP ERP

SAP ERP 3.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

SAP ERP

SAP is totally integrated as are many of its greatest competitors, but the level of detail in the integration between modules puts SAP heads and shoulders above all others. Granted, the SAP implementation can be much more difficult to perform, but in the long run, the amount of effort you put in will result in excellent usability. After using Oracle's E-Business Suite for over 20 years, we did a due diligence search that lasted over 18 months before making a decision to go with SAP. This was a result of our Oracle system being made "un-upgradeable" due to a custom module that Oracle Consulting actually built for us. We were stuck in an old version of their database that would not work upon patching to the next version.
John Mota | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

SAP ERP

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

SAP ERP

  • SAP has helped in transparency across different business unit and single financial view of the company that previously did not exist.
  • The cost of supporting the solution is slightly higher than the previous ERP and the consulting solutions cost more.
  • Overall SAP has brought in positive ROI and uniform business practices across the organization
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

SAP ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP ERP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
SAP ERP
9.0

Likelihood to Renew

NetSuite ERP
8.0
SAP ERP
8.6

Usability

NetSuite ERP
9.0
SAP ERP
9.4

Reliability and Availability

NetSuite ERP
9.4
SAP ERP
10.0

Performance

NetSuite ERP
7.7
SAP ERP

Support Rating

NetSuite ERP
1.0
SAP ERP
9.0

In-Person Training

NetSuite ERP
7.3
SAP ERP

Online Training

NetSuite ERP
8.0
SAP ERP

Implementation Rating

NetSuite ERP
7.3
SAP ERP
3.0

Scalability

NetSuite ERP
8.4
SAP ERP

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