What users are saying about
6 Ratings
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Score 8.2 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Netsuite for Nonprofits

For small-medium sized non-profits I think NetSuite for Nonprofits is a great solution! For a larger organization, with multiple locations, the Household and Individual records start taking up a lot of room, so I could see a subsidiary account being necessary for easier system navigation
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

SmartSimple is a great choice as a Grants Management solution, it is very expandable and customizable to meet organizational needs. We have been waiting to see if they can come up with a Donor Portal solution but we haven't seen one yet. It would be nice to not have to have a separate solution for that
Ann Puckett | TrustRadius Reviewer

Pros

Netsuite for Nonprofits

  • It appears to be designed for manufacturing sales.
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

  • We needed a system that could be flexible in how we manage different funds and it is an extremely scalable product.
  • We needed a system that was easy for our external grantees to navigate - by utilizing tabs and smart logic to make it easy for them to get around the system.
  • They have vastly improved their admin portal and it is very easy to create/edit forms, etc.
Ann Puckett | TrustRadius Reviewer

Cons

Netsuite for Nonprofits

  • The last department in our organization that we haven't been able to implement into NetSuite is out Volunteer department. The system we currently use for Volunteers to login and track their hours allows them to have a free user license. So far, we have not been able to find a way for NetSuite to do these things for us. We would love for a future portal to be created for our 200+ Volunteers to login and have accessibility to their hours without having to pay for them to all have licenses.
  • For reporting - we would like to be able to join to more than one level above or below the record the search/report is built on. It's been frustrating at times that we cannot pull in data off another custom record into a search or report.
  • We have found the Outlook-NetSuite integration has been less than desirable for us. Although emails do integrate, calendar events do not. Currently, many of our employees have to track appointments with Customers in both their Outlook and NetSuite calendars.
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

  • Reports - as with most systems it's not always that easy to create a report on the fly. It would be nice to make this easier for all staff to do.
  • Workflows - not easy to create a more complicated workflow, usually requires support to assist.
  • Design - hoping that they upgrade their design to a more appealing look soon.
Ann Puckett | TrustRadius Reviewer

Alternatives Considered

Netsuite for Nonprofits

We were led to believe NetSuite was the best of both worlds, and would seamlessly combine a great CRM with a good accounting program.We have fewer problems on the accounting side, but the donor (customer) relations management database is very disappointing.
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

No answers on this topic

Return on Investment

Netsuite for Nonprofits

  • We have been able to produce accurate and powerful data that's resulted in new grants being awarded.
  • We are able to see Customer and Donor involvement in one system now, resulting in greater understanding of depth of relationships across the organization.
  • We cut annual and monthly costs by implementing NetSuite and rolling our Donor relations CRM, client relations CRM, Accounting, and Expense reporting into one system.
Anonymous | TrustRadius Reviewer

SmartSimple GMS360

  • After the initial investment - the ongoing monthly cost has been significantly less costly than our previous solution.
  • It has freed up staff time allowing us to focus more on our mission.
Ann Puckett | TrustRadius Reviewer

Pricing Details

Netsuite for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartSimple GMS360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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