What users are saying about
4 Ratings
3 Ratings
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Score 9.8 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

NetSuite SuiteBilling

Subscription-based billing where usage fluctuates is what NetSuite SuiteBilling was made for. The ability to add and remove products to a subscription is equally useful. Companies with flat-rate pricing and limited product offerings likely would not see much benefit.
Ian Larkin | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

NetSuite SuiteBilling
Paddle
8.7
Product catalog & listings
NetSuite SuiteBilling
Paddle
9.0
Product management
NetSuite SuiteBilling
Paddle
9.0
Branding
NetSuite SuiteBilling
Paddle
7.6
Mobile storefront
NetSuite SuiteBilling
Paddle
9.5
Product variations
NetSuite SuiteBilling
Paddle
9.0
Website integration
NetSuite SuiteBilling
Paddle
10.0
Visual customization
NetSuite SuiteBilling
Paddle
6.5
CMS
NetSuite SuiteBilling
Paddle
9.0

Online Shopping Cart

NetSuite SuiteBilling
Paddle
9.7
Abandoned cart recovery
NetSuite SuiteBilling
Paddle
9.5
Checkout user experience
NetSuite SuiteBilling
Paddle
10.0

Online Payment System

NetSuite SuiteBilling
Paddle
10.0
eCommerce security
NetSuite SuiteBilling
Paddle
10.0

eCommerce Marketing

NetSuite SuiteBilling
Paddle
8.5
Promotions & discounts
NetSuite SuiteBilling
Paddle
8.0
Personalized recommendations
NetSuite SuiteBilling
Paddle
9.0

eCommerce Business Management

NetSuite SuiteBilling
Paddle
9.0
Multi-site management
NetSuite SuiteBilling
Paddle
10.0
Order processing
NetSuite SuiteBilling
Paddle
10.0
Inventory management
NetSuite SuiteBilling
Paddle
8.0
Custom functionality
NetSuite SuiteBilling
Paddle
8.0

Pros

NetSuite SuiteBilling

  • Subscription billing with changing usage.
  • Consolidated invoicing.
  • Additional reporting specific to the software industry.
Ian Larkin | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

NetSuite SuiteBilling

  • Data migration is cumbersome.
  • Billing frequency could be more customizable.
Ian Larkin | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Support Rating

NetSuite SuiteBilling

NetSuite SuiteBilling 8.0
Based on 2 answers
NetSuite SuiteBilling is typically very fast to not only respond, but resolve any issues we face.
Ian Larkin | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite SuiteBilling

Salesforce offered a similar product; however, our revenue is not currently handled by Salesforce; NetSuite SuiteBilling handles it. Keeping rev rec in one area was essential to us as well as receiving the proper support for a reasonable price.
Ian Larkin | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

NetSuite SuiteBilling

  • Invoice processing time has decreased.
  • Invoicing errors have decreased.
  • Less manual data entry.
Ian Larkin | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

NetSuite SuiteBilling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite SuiteBilling
10.0
Paddle
9.3

Support Rating

NetSuite SuiteBilling
8.0
Paddle

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