15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100
Top Rated
252 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
7.1
Salesforce Commerce Cloud
7.9
Product catalog & listings
Netsuite SuiteCommerce
6.9
Salesforce Commerce Cloud
8.2
Product management
Netsuite SuiteCommerce
7.9
Salesforce Commerce Cloud
7.8
Product variations
Netsuite SuiteCommerce
5.0
Salesforce Commerce Cloud
7.9
Website integration
Netsuite SuiteCommerce
8.0
Salesforce Commerce Cloud
8.2
Visual customization
Netsuite SuiteCommerce
7.9
Salesforce Commerce Cloud
8.2
Bulk product upload
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.8
Branding
Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.3
Mobile storefront
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.5
CMS
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.5

Online Shopping Cart

Netsuite SuiteCommerce
9.0
Salesforce Commerce Cloud
7.6
Checkout user experience
Netsuite SuiteCommerce
9.0
Salesforce Commerce Cloud
7.8
Abandoned cart recovery
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.3

Online Payment System

Netsuite SuiteCommerce
9.0
Salesforce Commerce Cloud
8.1
eCommerce security
Netsuite SuiteCommerce
9.0
Salesforce Commerce Cloud
8.1

eCommerce Business Management

Netsuite SuiteCommerce
9.7
Salesforce Commerce Cloud
7.8
Order processing
Netsuite SuiteCommerce
10.0
Salesforce Commerce Cloud
8.1
Inventory management
Netsuite SuiteCommerce
10.0
Salesforce Commerce Cloud
8.1
Shipping
Netsuite SuiteCommerce
9.0
Salesforce Commerce Cloud
7.4
Multi-site management
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.7
Custom functionality
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.7

eCommerce Marketing

Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.9
Promotions & discounts
Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.1
Personalized recommendations
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.8
SEO
Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.8

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
6.0
Salesforce Commerce Cloud
8.8

Likelihood to Renew

Netsuite SuiteCommerce
Salesforce Commerce Cloud
7.8

Usability

Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.0

Reliability and Availability

Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.0

Performance

Netsuite SuiteCommerce
Salesforce Commerce Cloud
9.0

Support Rating

Netsuite SuiteCommerce
Salesforce Commerce Cloud
9.0

In-Person Training

Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.0

Implementation Rating

Netsuite SuiteCommerce
Salesforce Commerce Cloud
8.0

Add comparison