What users are saying about
15 Ratings
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Score 6 out of 100
9 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Stitch Labs

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.
Tracee Meyers | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
7.1
Stitch Labs
Product catalog & listings
Netsuite SuiteCommerce
6.9
Stitch Labs
Product management
Netsuite SuiteCommerce
7.9
Stitch Labs
Product variations
Netsuite SuiteCommerce
5.0
Stitch Labs
Website integration
Netsuite SuiteCommerce
8.0
Stitch Labs
Visual customization
Netsuite SuiteCommerce
7.9
Stitch Labs

Online Shopping Cart

Netsuite SuiteCommerce
9.0
Stitch Labs
Checkout user experience
Netsuite SuiteCommerce
9.0
Stitch Labs

Online Payment System

Netsuite SuiteCommerce
9.0
Stitch Labs
eCommerce security
Netsuite SuiteCommerce
9.0
Stitch Labs

eCommerce Business Management

Netsuite SuiteCommerce
9.7
Stitch Labs
Order processing
Netsuite SuiteCommerce
10.0
Stitch Labs
Inventory management
Netsuite SuiteCommerce
10.0
Stitch Labs
Shipping
Netsuite SuiteCommerce
9.0
Stitch Labs

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Stitch Labs

  • Very easy to integrate Amazon and Shopify storefronts.
  • Can switch between currencies for orders easily.
Anonymous | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Stitch Labs

  • Stitch Labs does not integrate with Walmart.
  • We had some issues integrating our Amazon.com and Amazon.ca accounts but were able to solve it.
  • At lower levels there is no phone support and we had to wait to get an email answer which was frustrating.
Vivian Vassar | TrustRadius Reviewer

Usability

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Stitch Labs

Stitch Labs 6.0
Based on 1 answer
I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.
Tracee Meyers | TrustRadius Reviewer

Support Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Stitch Labs

Stitch Labs 5.0
Based on 3 answers
They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Stitch Labs

I have not researched other alternatives as this solved my problems.
Haley Williams | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Stitch Labs

  • Stitch Labs helped us to get a handle on our entire inventory. Once we had that we were able to avoid overstocking.
  • Because Stitch Labs does not integrate with Walmart it delayed our entry into that marketplace.
  • Even when we only had a small amount of a particular item we were able to list it across multiple market places because were confident that Stitch Labs would prevent overselling.
Vivian Vassar | TrustRadius Reviewer

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stitch Labs

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
6.0
Stitch Labs
6.7

Usability

Netsuite SuiteCommerce
Stitch Labs
6.0

Support Rating

Netsuite SuiteCommerce
Stitch Labs
5.0

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