What users are saying about
33 Ratings
15 Ratings
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Score 6 out of 100
33 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Netsuite SuiteCommerce
7.1
Volusion
3.9
Product catalog & listings
Netsuite SuiteCommerce
6.9
Volusion
4.5
Product management
Netsuite SuiteCommerce
7.9
Volusion
4.5
Product variations
Netsuite SuiteCommerce
5.0
Volusion
5.0
Website integration
Netsuite SuiteCommerce
8.0
Volusion
3.6
Visual customization
Netsuite SuiteCommerce
7.9
Volusion
5.3
Bulk product upload
Netsuite SuiteCommerce
Volusion
4.2
Branding
Netsuite SuiteCommerce
Volusion
3.9
Mobile storefront
Netsuite SuiteCommerce
Volusion
1.3
CMS
Netsuite SuiteCommerce
Volusion
2.2

Online Shopping Cart

Netsuite SuiteCommerce
9.0
Volusion
3.9
Checkout user experience
Netsuite SuiteCommerce
9.0
Volusion
4.0
Abandoned cart recovery
Netsuite SuiteCommerce
Volusion
3.8

Online Payment System

Netsuite SuiteCommerce
9.0
Volusion
4.2
eCommerce security
Netsuite SuiteCommerce
9.0
Volusion
4.2

eCommerce Business Management

Netsuite SuiteCommerce
9.7
Volusion
3.0
Order processing
Netsuite SuiteCommerce
10.0
Volusion
3.8
Inventory management
Netsuite SuiteCommerce
10.0
Volusion
2.3
Shipping
Netsuite SuiteCommerce
9.0
Volusion
3.3
Multi-site management
Netsuite SuiteCommerce
Volusion
3.0
Custom functionality
Netsuite SuiteCommerce
Volusion
2.8

eCommerce Marketing

Netsuite SuiteCommerce
Volusion
2.7
Promotions & discounts
Netsuite SuiteCommerce
Volusion
4.9
Personalized recommendations
Netsuite SuiteCommerce
Volusion
2.0
SEO
Netsuite SuiteCommerce
Volusion
1.3

Pros

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Volusion

  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Ryan Forrest | TrustRadius Reviewer

Cons

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Volusion

  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Michael Huey | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Volusion

Volusion 1.0
Based on 12 answers
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
Jose Miguel Vera | TrustRadius Reviewer

Usability

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick | TrustRadius Reviewer

Support Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Volusion

Volusion 1.0
Based on 2 answers
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
Haley Owens | TrustRadius Reviewer

Implementation Rating

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 2 answers
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Volusion

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
Shayna Bane | TrustRadius Reviewer

Return on Investment

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Volusion

  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
Paul Francis Jones | TrustRadius Reviewer

Screenshots

Netsuite SuiteCommerce

Pricing Details

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuiteCommerce Editions & Modules

Additional Pricing Details

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Volusion Editions & Modules

Edition
Mini$151
Plus$351
Pro$751
  1. per plan
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netsuite SuiteCommerce
6.0
Volusion
1.6

Likelihood to Renew

Netsuite SuiteCommerce
Volusion
1.0

Usability

Netsuite SuiteCommerce
Volusion
10.0

Support Rating

Netsuite SuiteCommerce
Volusion
1.0

Implementation Rating

Netsuite SuiteCommerce
Volusion
10.0

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