What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
189 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Paychex Flex

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Likelihood to Recommend

Netsuite SuitePeople

I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
Kirsten Lowery | TrustRadius Reviewer

Paychex Flex

We're a small company and I'm not an HR person. So, the app is great for things I do regularly, like view and print payroll reports, update staff changes (address, etc). The user interface is good and intuitive on the payroll section, so I can usually find what I need quickly, without needing to contact the payroll specialist and wait for a response. It's also a very good place to find information, especially the payroll section. (the 401 section also has good information but isn't as intuitive to use) For me, it's less appropriate for things that involve legal or tax issues, because I don't know all the rules and I'm afraid I'll enter something incorrectly. For example, how to classify employees and how to set up withholding taxes. I like having a professional payroll specialist to help with those.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Netsuite SuitePeople
7.0
Paychex Flex
6.1
Employment history
Netsuite SuitePeople
7.0
Paychex Flex
6.8
Job profiles and administration
Netsuite SuitePeople
5.0
Paychex Flex
6.8
Organizational charting
Netsuite SuitePeople
8.0
Paychex Flex
1.0
Organization and location management
Netsuite SuitePeople
8.0
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
Netsuite SuitePeople
7.0
Paychex Flex
6.8
Employee demographic data
Netsuite SuitePeople
Paychex Flex
7.7
Workflow for transfers, promotions, pay raises, etc.
Netsuite SuitePeople
Paychex Flex
6.5

Payroll Management

Netsuite SuitePeople
5.0
Paychex Flex
6.8
Benefit plan administration
Netsuite SuitePeople
5.0
Paychex Flex
6.9
Direct deposit files
Netsuite SuitePeople
5.0
Paychex Flex
7.6
Pay calculation
Netsuite SuitePeople
Paychex Flex
7.5
Off-cycle/On-Demand payment
Netsuite SuitePeople
Paychex Flex
5.3
Salary revision and increment management
Netsuite SuitePeople
Paychex Flex
6.9
Reimbursement management
Netsuite SuitePeople
Paychex Flex
6.5

Leave and Attendance Management

Netsuite SuitePeople
9.0
Paychex Flex
6.9
Approval workflow
Netsuite SuitePeople
9.0
Paychex Flex
6.7
Balance details
Netsuite SuitePeople
10.0
Paychex Flex
7.2
Annual carry-forward and encashment
Netsuite SuitePeople
8.0
Paychex Flex
6.8

Employee Self Service

Netsuite SuitePeople
8.0
Paychex Flex
7.3
View and generate pay and benefit information
Netsuite SuitePeople
5.0
Paychex Flex
7.6
Update personal information
Netsuite SuitePeople
9.0
Paychex Flex
7.1
View company policy documentation
Netsuite SuitePeople
9.0
Paychex Flex
7.3
Employee recognition
Netsuite SuitePeople
8.0
Paychex Flex
View job history
Netsuite SuitePeople
9.0
Paychex Flex
7.1

Performance and Goals

Netsuite SuitePeople
8.0
Paychex Flex
Individual goal setting
Netsuite SuitePeople
8.0
Paychex Flex

Performance Management

Netsuite SuitePeople
7.0
Paychex Flex
Performance plans
Netsuite SuitePeople
7.0
Paychex Flex

Asset Management

Netsuite SuitePeople
Paychex Flex
6.4
Tracking of all physical assets
Netsuite SuitePeople
Paychex Flex
6.4

HR Reporting

Netsuite SuitePeople
Paychex Flex
6.0
Report builder
Netsuite SuitePeople
Paychex Flex
6.1
Pre-built reports
Netsuite SuitePeople
Paychex Flex
6.5
Ability to combine HR data with external data
Netsuite SuitePeople
Paychex Flex
5.5

Onboarding

Netsuite SuitePeople
Paychex Flex
7.0
New hire portal
Netsuite SuitePeople
Paychex Flex
7.1
Manager tracking tools
Netsuite SuitePeople
Paychex Flex
7.0

Recruiting / ATS

Netsuite SuitePeople
Paychex Flex
6.4
Job Requisition Management
Netsuite SuitePeople
Paychex Flex
6.5
Company Website Posting
Netsuite SuitePeople
Paychex Flex
6.5
Publish to Social Media
Netsuite SuitePeople
Paychex Flex
8.2
Job Search Site Posting
Netsuite SuitePeople
Paychex Flex
5.7
Duplicate Candidate Prevention
Netsuite SuitePeople
Paychex Flex
5.9
Applicant Tracking
Netsuite SuitePeople
Paychex Flex
5.8
Notifications and Alerts
Netsuite SuitePeople
Paychex Flex
6.4

Pros

Netsuite SuitePeople

  • It's great for time tracking - I can look at when and how much time I have taken off, what I am accruing each month, which helps me plan vacations and other needed time off.
  • It's a great place to share appreciation for a team member/department so all folks can see without clogging inboxes with emails.
  • It's a great go-to place for company information and policies - no digging through the server or emailing HR for documents and questions.
Kirsten Lowery | TrustRadius Reviewer

Paychex Flex

  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Michael Lade | TrustRadius Reviewer

Cons

Netsuite SuitePeople

  • I would like even more capabilities, but I think that has to do with how we are using the site.
  • I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added.
  • I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications.
Kirsten Lowery | TrustRadius Reviewer

Paychex Flex

  • Paychex has been in the process of migrating time and attendance into Paychex Flex for some time now. I am looking forward to this migration!
  • I would like to have more reports that are customizable and that could be downloaded into Excel.
  • I really wish they had a magic button I could push so my supervisors would approve time off requests as they come in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 7 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.9
Based on 41 answers
I’m a very small account considering I only have one employee and Paychecks are issued quarterly only, but Paychex proved to be the perfect solution to my problem of issuing myself a paycheck and paying the taxes for me and issuing the end of the year documents. I would recommend Paychex to everyone, small or large companies.
Rachelle Buyak | TrustRadius Reviewer

Reliability and Availability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.1
Based on 3 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.8
Based on 70 answers
If they had a better-organized system and customer service they could receive a rating. They will get back to you and assist but sometimes it can be slow. They also nickel and dime you on things, although this is understood as they are a company and do need to be profitable. Their higher rating is for the ease of time punch-ins, general payroll options, and functionality as well as having a fairly decent app for the iPhone.
Craig West | TrustRadius Reviewer

Online Training

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 5 answers
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuitePeople

We did not previously have an HR product at our company. As stated earlier in my review, we often had to send emails back and forth with our CEO and part-time CFO to get answers regarding policies, payroll and time-off. This has eased the load for these two individuals so that they can focus on the business and revenue.
Kirsten Lowery | TrustRadius Reviewer

Paychex Flex

Payroll entry is easier on Paychex Flex. It is easier to see each employee's earnings and deductions to review before submitting. TriNet has better customizable reporting with their Workforce Analytics tool. TriNet has a lot more offerings and better customer service, but it comes at a hefty price.
Anonymous | TrustRadius Reviewer

Scalability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.8
Based on 3 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

Netsuite SuitePeople

  • As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions.
  • It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes.
  • It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries.
Kirsten Lowery | TrustRadius Reviewer

Paychex Flex

  • We are a privately owned company owned by investment firms. Their main goal is to make money. Because of that, we put money toward the resources we need and try to keep other costs low elsewhere. This happens to be one of those places. It isn't that finding the perfect payroll software is our goal, but finding something that works for our needs and is cost effective. If that is the case, then yes, this meets all of our needs. It certainly doesn't negatively impact our business.
Anonymous | TrustRadius Reviewer

Screenshots

Netsuite SuitePeople

Pricing Details

Netsuite SuitePeople

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuitePeople Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Netsuite SuitePeople
5.0
Paychex Flex
7.2

Likelihood to Renew

Netsuite SuitePeople
Paychex Flex
9.1

Usability

Netsuite SuitePeople
Paychex Flex
7.9

Reliability and Availability

Netsuite SuitePeople
Paychex Flex
9.1

Performance

Netsuite SuitePeople
Paychex Flex
9.1

Support Rating

Netsuite SuitePeople
Paychex Flex
7.8

Online Training

Netsuite SuitePeople
Paychex Flex
8.2

Implementation Rating

Netsuite SuitePeople
Paychex Flex
8.8

Scalability

Netsuite SuitePeople
Paychex Flex
8.8

Add comparison