What users are saying about
3 Ratings
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Score 6.3 out of 100
45 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Netsuite SuitePeople

I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
Kirsten Lowery | TrustRadius Reviewer

SilkRoad Recruiting

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Netsuite SuitePeople
7.0
SilkRoad Recruiting
Employment history
Netsuite SuitePeople
7.0
SilkRoad Recruiting
Job profiles and administration
Netsuite SuitePeople
5.0
SilkRoad Recruiting
Organizational charting
Netsuite SuitePeople
8.0
SilkRoad Recruiting
Organization and location management
Netsuite SuitePeople
8.0
SilkRoad Recruiting
Compliance data (COBRA, OSHA, etc.)
Netsuite SuitePeople
7.0
SilkRoad Recruiting

Payroll Management

Netsuite SuitePeople
5.0
SilkRoad Recruiting
Benefit plan administration
Netsuite SuitePeople
5.0
SilkRoad Recruiting
Direct deposit files
Netsuite SuitePeople
5.0
SilkRoad Recruiting

Leave and Attendance Management

Netsuite SuitePeople
9.0
SilkRoad Recruiting
Approval workflow
Netsuite SuitePeople
9.0
SilkRoad Recruiting
Balance details
Netsuite SuitePeople
10.0
SilkRoad Recruiting
Annual carry-forward and encashment
Netsuite SuitePeople
8.0
SilkRoad Recruiting

Employee Self Service

Netsuite SuitePeople
8.0
SilkRoad Recruiting
View and generate pay and benefit information
Netsuite SuitePeople
5.0
SilkRoad Recruiting
Update personal information
Netsuite SuitePeople
9.0
SilkRoad Recruiting
View company policy documentation
Netsuite SuitePeople
9.0
SilkRoad Recruiting
Employee recognition
Netsuite SuitePeople
8.0
SilkRoad Recruiting
View job history
Netsuite SuitePeople
9.0
SilkRoad Recruiting

Performance and Goals

Netsuite SuitePeople
8.0
SilkRoad Recruiting
Individual goal setting
Netsuite SuitePeople
8.0
SilkRoad Recruiting

Performance Management

Netsuite SuitePeople
7.0
SilkRoad Recruiting
Performance plans
Netsuite SuitePeople
7.0
SilkRoad Recruiting

Recruiting / ATS

Netsuite SuitePeople
SilkRoad Recruiting
7.6
Job Requisition Management
Netsuite SuitePeople
SilkRoad Recruiting
8.0
Company Website Posting
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Publish to Social Media
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Job Search Site Posting
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Customized Application Form
Netsuite SuitePeople
SilkRoad Recruiting
6.0
Resume Management
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Duplicate Candidate Prevention
Netsuite SuitePeople
SilkRoad Recruiting
8.0
Candidate Search
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Applicant Tracking
Netsuite SuitePeople
SilkRoad Recruiting
8.0
Collaboration
Netsuite SuitePeople
SilkRoad Recruiting
8.0
Task Creation and Delegation
Netsuite SuitePeople
SilkRoad Recruiting
9.0
Email Templates
Netsuite SuitePeople
SilkRoad Recruiting
9.0
User Permissions
Netsuite SuitePeople
SilkRoad Recruiting
7.0
Notifications and Alerts
Netsuite SuitePeople
SilkRoad Recruiting
8.0
Reporting
Netsuite SuitePeople
SilkRoad Recruiting
8.0

Pros

Netsuite SuitePeople

  • It's great for time tracking - I can look at when and how much time I have taken off, what I am accruing each month, which helps me plan vacations and other needed time off.
  • It's a great place to share appreciation for a team member/department so all folks can see without clogging inboxes with emails.
  • It's a great go-to place for company information and policies - no digging through the server or emailing HR for documents and questions.
Kirsten Lowery | TrustRadius Reviewer

SilkRoad Recruiting

  • The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
  • Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
  • Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
  • Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.
Anonymous | TrustRadius Reviewer

Cons

Netsuite SuitePeople

  • I would like even more capabilities, but I think that has to do with how we are using the site.
  • I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added.
  • I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications.
Kirsten Lowery | TrustRadius Reviewer

SilkRoad Recruiting

  • OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
  • I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
  • The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SilkRoad Recruiting

SilkRoad Recruiting 5.0
Based on 12 answers
It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available
Oksana Lukash, PHR, CCP (ksusha45@yahoo.com) | TrustRadius Reviewer

Usability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SilkRoad Recruiting

SilkRoad Recruiting 6.0
Based on 3 answers
It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.
Anonymous | TrustRadius Reviewer

Support Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SilkRoad Recruiting

SilkRoad Recruiting 5.0
Based on 2 answers
The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
Erin Seay | TrustRadius Reviewer

Alternatives Considered

Netsuite SuitePeople

We did not previously have an HR product at our company. As stated earlier in my review, we often had to send emails back and forth with our CEO and part-time CFO to get answers regarding policies, payroll and time-off. This has eased the load for these two individuals so that they can focus on the business and revenue.
Kirsten Lowery | TrustRadius Reviewer

SilkRoad Recruiting

NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.
Diaman Amsler | TrustRadius Reviewer

Return on Investment

Netsuite SuitePeople

  • As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions.
  • It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes.
  • It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries.
Kirsten Lowery | TrustRadius Reviewer

SilkRoad Recruiting

  • The cost was very high
  • It made managers more involved in the process
  • It got managers involved earlier than they had been in the past
  • It forced managers to stay involved in their recruiting and not just wait for HR to hire someone
Anonymous | TrustRadius Reviewer

Pricing Details

Netsuite SuitePeople

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SilkRoad Recruiting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuitePeople
5.0
SilkRoad Recruiting
7.0

Likelihood to Renew

Netsuite SuitePeople
SilkRoad Recruiting
5.0

Usability

Netsuite SuitePeople
SilkRoad Recruiting
6.0

Reliability and Availability

Netsuite SuitePeople
SilkRoad Recruiting
9.0

Support Rating

Netsuite SuitePeople
SilkRoad Recruiting
5.0

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