What users are saying about
3 Ratings
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Score 6.3 out of 100
37 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Netsuite SuitePeople

I think it's great for small companies to manage their basic HR functions if they do not have a dedicated department. I'm unsure of the capabilities it holds for a large company with multiple teams to organize and how the calendaring functions across departments. But, for our team of roughly 20 folks it is simple and straightforward.
Kirsten Lowery | TrustRadius Reviewer

SmartSearch

I think our environment has stretched SmS and their capabilities (positively) but we have grown together and developed an enormously capable system together that is now very well integrated into our business. For doing applicant tracking, requisition management and offer management that has really been strong. I think we can partner together and build some better analytics and reporting capabilities that would be better suited for our business.
EJ Meier | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Netsuite SuitePeople
7.0
SmartSearch
Employment history
Netsuite SuitePeople
7.0
SmartSearch
Job profiles and administration
Netsuite SuitePeople
5.0
SmartSearch
Organizational charting
Netsuite SuitePeople
8.0
SmartSearch
Organization and location management
Netsuite SuitePeople
8.0
SmartSearch
Compliance data (COBRA, OSHA, etc.)
Netsuite SuitePeople
7.0
SmartSearch

Payroll Management

Netsuite SuitePeople
5.0
SmartSearch
Benefit plan administration
Netsuite SuitePeople
5.0
SmartSearch
Direct deposit files
Netsuite SuitePeople
5.0
SmartSearch

Leave and Attendance Management

Netsuite SuitePeople
9.0
SmartSearch
Approval workflow
Netsuite SuitePeople
9.0
SmartSearch
Balance details
Netsuite SuitePeople
10.0
SmartSearch
Annual carry-forward and encashment
Netsuite SuitePeople
8.0
SmartSearch

Employee Self Service

Netsuite SuitePeople
8.0
SmartSearch
View and generate pay and benefit information
Netsuite SuitePeople
5.0
SmartSearch
Update personal information
Netsuite SuitePeople
9.0
SmartSearch
View company policy documentation
Netsuite SuitePeople
9.0
SmartSearch
Employee recognition
Netsuite SuitePeople
8.0
SmartSearch
View job history
Netsuite SuitePeople
9.0
SmartSearch

Performance and Goals

Netsuite SuitePeople
8.0
SmartSearch
Individual goal setting
Netsuite SuitePeople
8.0
SmartSearch

Performance Management

Netsuite SuitePeople
7.0
SmartSearch
Performance plans
Netsuite SuitePeople
7.0
SmartSearch

Recruiting / ATS

Netsuite SuitePeople
SmartSearch
3.7
Job Requisition Management
Netsuite SuitePeople
SmartSearch
5.3
Company Website Posting
Netsuite SuitePeople
SmartSearch
6.2
Publish to Social Media
Netsuite SuitePeople
SmartSearch
1.6
Job Search Site Posting
Netsuite SuitePeople
SmartSearch
1.7
Customized Application Form
Netsuite SuitePeople
SmartSearch
1.7
Resume Management
Netsuite SuitePeople
SmartSearch
6.3
Duplicate Candidate Prevention
Netsuite SuitePeople
SmartSearch
1.6
Candidate Search
Netsuite SuitePeople
SmartSearch
1.7
Applicant Tracking
Netsuite SuitePeople
SmartSearch
7.1
Collaboration
Netsuite SuitePeople
SmartSearch
8.4
Task Creation and Delegation
Netsuite SuitePeople
SmartSearch
1.5
Email Templates
Netsuite SuitePeople
SmartSearch
7.1
User Permissions
Netsuite SuitePeople
SmartSearch
1.7
Notifications and Alerts
Netsuite SuitePeople
SmartSearch
1.6
Reporting
Netsuite SuitePeople
SmartSearch
1.6

Pros

Netsuite SuitePeople

  • It's great for time tracking - I can look at when and how much time I have taken off, what I am accruing each month, which helps me plan vacations and other needed time off.
  • It's a great place to share appreciation for a team member/department so all folks can see without clogging inboxes with emails.
  • It's a great go-to place for company information and policies - no digging through the server or emailing HR for documents and questions.
Kirsten Lowery | TrustRadius Reviewer

SmartSearch

  • The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
  • The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
  • Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
David Stafford | TrustRadius Reviewer

Cons

Netsuite SuitePeople

  • I would like even more capabilities, but I think that has to do with how we are using the site.
  • I would like to receive email notifications once a week with a summary of activity in TribeHR, including time-off scheduled by my team and any new documents or information that has been added.
  • I'd like reminders if I am going to go over my time off that is allotted to carry over into the new year and other pertinent vacation, floating holiday, sick time notifications.
Kirsten Lowery | TrustRadius Reviewer

SmartSearch

  • SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
  • Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
  • SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
  • SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 3.0
Based on 18 answers
I believe over the past 30 or so pages (or so it seems), you have every reason for my business to continue as a SmartSearch ATS client and user. The support is off the charts great the few times I need them (generally not even once per year). My business has been a client since 2004. That should say it all.
Bill Humbert | TrustRadius Reviewer

Usability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.7
Based on 10 answers
There are so many facets of SmartSearch, that to know everything about it is nearly impossible. While it is mainly straight forward, there is a lot. After using the program for a while, you become pretty comfortable with the basics and can start adding some of the other features.
Rachel Hamilton Probst | TrustRadius Reviewer

Reliability and Availability

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 10.0
Based on 3 answers
My license for SmartSearch goes back to 2004. It has always been available for me - don't remember a single time it was not available in all of those years.
Bill Humbert | TrustRadius Reviewer

Support Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 7.0
Based on 9 answers
Once you get the 1 person on the phone they are very knowledgeable and tend to solve the problem. The issue is there are not enough resources to handle all the clients. Their primary clients are "recruiting firms" and I think that is where most of the their support resources go
Debbie Personette | TrustRadius Reviewer

Implementation Rating

Netsuite SuitePeople

No score
No answers yet
No answers on this topic

SmartSearch

SmartSearch 6.0
Based on 5 answers
Using the basic functions of SmartSearch is an easy implementation. But consider carefully what your organization needs to really drive placements. Because we only did a basic implementation first, we were caught off guard when later trying to implement more functions and realizing that the capabilities were limited or were difficult to learn and implement and realizing that tech support was not going to be consistent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Netsuite SuitePeople

We did not previously have an HR product at our company. As stated earlier in my review, we often had to send emails back and forth with our CEO and part-time CFO to get answers regarding policies, payroll and time-off. This has eased the load for these two individuals so that they can focus on the business and revenue.
Kirsten Lowery | TrustRadius Reviewer

SmartSearch

Functionally, SmartSearch is not on the same page as ZipRecruiter. ZipRecruiter as a platform is much more geared toward helping applicants and is essentially a glorified resume database. SmartSearch offers so much more in terms of features and abilities, that would not really be appropriate to try and compare the two. Similarly, the overall use of SmartSearch is an apples and oranges comparison to LinkedIn Talent. LinkedIn is great for sourcing and attracting talent, but in terms of tracking candidates all the way through a hiring process and tracking a heavy volume of job orders across a variety of states and locations, the two just don't really compare.
Anonymous | TrustRadius Reviewer

Return on Investment

Netsuite SuitePeople

  • As I stated it has alleviated numerous back and forth emails with our CFO (who is only available PT) and CEO (who is often too busy to spend time on HR functions) - this has allowed for easy answers to basic HR questions.
  • It has allowed us to track all employee time-off in one place, saving us time from checking each individual Outlook calendar for scheduling purposes.
  • It has allowed us to direct all employees to one place for core HR documents and information, ensuring that folks are always getting the same answers to their inquiries.
Kirsten Lowery | TrustRadius Reviewer

SmartSearch

  • That's easy - they have helped us grown and make more money. The core element of their technology (e.g. the ability to search for, identify and contact candidates is excellent).
  • They are a business partner and do their very best to help us succeed.
Travis Medley | TrustRadius Reviewer

Pricing Details

Netsuite SuitePeople

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartSearch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Netsuite SuitePeople
5.0
SmartSearch
1.7

Likelihood to Renew

Netsuite SuitePeople
SmartSearch
3.0

Usability

Netsuite SuitePeople
SmartSearch
7.7

Reliability and Availability

Netsuite SuitePeople
SmartSearch
10.0

Support Rating

Netsuite SuitePeople
SmartSearch
7.0

Implementation Rating

Netsuite SuitePeople
SmartSearch
6.0

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