What users are saying about
9 Ratings
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Score 8.6 out of 100
46 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Netsuite SuiteSuccess

We used Netsuite [SuiteSuccess] for lots of things1. Inventory2. Email trigger on shipment3. Reporting
sandeep singh | TrustRadius Reviewer

Salesforce for Nonprofits

We used several other nonprofit CRM packages before going to Salesforce. We weren't ready before then. It helps to have an understanding of databases and what it is you want to record and report on. Having data just to have data doesn't do anybody any good. Using other software, I knew what functionalities were missing for what we needed and we were able to customize Salesforce to get where we needed to go. We used the volunteer management software for a couple of projects a few years ago but found it a bit clunky. It's been a couple of years so we will probably try it again to see if the user interface feels like a better fit for us.
Karen Mellendorf | TrustRadius Reviewer

Pros

Netsuite SuiteSuccess

  • Our highly-customized approval routing for expense reports creates ease and flexibility for our accounting department.
  • Using the non-profit features, we are now able to track donations at both the household and individual levels. Having the option to run donor reports on a single person or on the whole household has cut down lots of hours that was spent on manual data manipulation.
  • With financial segmentation, we can easily track expenses by location, department, and grants.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • Lots of connection points. I can associate a contact with an organization, an event and a donation, easily bouncing between them and pulling reports accordingly. Love this!
  • This system has many more features than we will ever actually use but I love that because when we have a new idea or want to try something out we don't have to switch systems, we just have to dig a little deeper into salesforce and they probably have a solution waiting for us already.
  • Salesforce is great at training! I love their trailhead and have used it a lot, especially when I was just getting to know the system. It is easy, fun, informative, and always there to teach me something new. I can also go at my own pace instead of many people's models of training through webinars that are almost always at inconvenient times.
Anonymous | TrustRadius Reviewer

Cons

Netsuite SuiteSuccess

  • It does NOT have a fully-functional CRM. We cannot readily see donor data in on easy place.
  • The layout of the budget doesn't lock column and row headers, so you cannot see the cell you're entering budget values.
  • There are too many challenges to note. We have tried working with their support team, and they were unable to fix the many, many problems we were having. It was that interaction that helped solidify the decision to find a different CRM and Accounting solution(s).
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • Learning curve - very powerful, but takes time to learn
  • Batch processing - takes time and advanced skills to reach efficiency for data entry and certain operations which you want to do in batch
  • Mass email is extremely limited - must choose a third party tool which adds complexity and cost to the system
Samantha Shain | TrustRadius Reviewer

Likelihood to Renew

Netsuite SuiteSuccess

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 10.0
Based on 1 answer
There is really no other tool to compare and especially since Salesforce for Nonprofits is free!!
Edward Phillips | TrustRadius Reviewer

Usability

Netsuite SuiteSuccess

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.0
Based on 1 answer
I think Salesforce has so much functionality that it makes it difficult in terms of overall usability. Once you can figure it out, it's a 10/10, it's just getting there. If you're willing to do the work to figure it out then you're golden. For what it's worth, I don't know if you're going to find something with this level of functionality that's easier to figure out
Jared Lyda | TrustRadius Reviewer

Support Rating

Netsuite SuiteSuccess

No score
No answers yet
No answers on this topic

Salesforce for Nonprofits

Salesforce for Nonprofits 8.4
Based on 12 answers
I would say the support for Salesforce for Nonprofits is overall pretty great, as they offer many avenues to find the information you need and offer nonprofits the ability to work with Salesforce-trained volunteers or professional for free, which is useful especially during the customization process. I will say that I have often encountered situations where I needed to figure out certain information that I could not find even amongst the vast network of knowledge they provide.
Tierra Bishop | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteSuccess

We used Salesforce as CRM we feel Salesforce is more flexible as CRM system
sandeep singh | TrustRadius Reviewer

Salesforce for Nonprofits

As a cloud native organization with no previous Microsoft infrastructure, Salesforce was a more logical and effective option for us. The suite of products was also far more comprehensive and required less customization. We were able to adopt a "configure not code" approach to our development of systems to support our mission that lowered the cost of upgrades.
Simon Sharkey Woods | TrustRadius Reviewer

Return on Investment

Netsuite SuiteSuccess

  • We have been able to produce accurate and powerful data that's resulted in new grants being awarded.
  • We are able to see Customer and Donor involvement in one system now, resulting in greater understanding of depth of relationships across the organization.
  • We cut annual and monthly costs by implementing NetSuite and rolling our Donor relations CRM, client relations CRM, Accounting, and Expense reporting into one system.
Anonymous | TrustRadius Reviewer

Salesforce for Nonprofits

  • We get amazing power and functionality for a very low cost due to the foundation pricing.
  • We have experienced efficiencies in having all our work in one place. We have not assigned an ROI to this but work flow and a calmer work force has occurred.
  • The organization has grown through this time and the system has kept up and always been capable of supporting us in out increased work flow.
  • Salesforce consulting time is expensive and if not controlled it can get out of had very quickly. Again you need a plan and you need to stick to it.
Jeff Govert | TrustRadius Reviewer

Pricing Details

Netsuite SuiteSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce for Nonprofits

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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