What users are saying about
9 Ratings
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Score 8.6 out of 100
8 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Netsuite SuiteSuccess

We used Netsuite [SuiteSuccess] for lots of things1. Inventory2. Email trigger on shipment3. Reporting
sandeep singh | TrustRadius Reviewer

Square for Retail

Square for Retail is simple, easy to account for, and serves most purposes that a business like ours needs. There are very few drawbacks once it's up and running. For a company like ours who wants to emphasize experience from the time the customer walks in the door to the time they walk out, and where cost is important, Square for Retail provides an awesome interface for the customer, with attractive, easy to use terminals, and a very accessible price point where we can get set up with a clean, attractive, and functional point of sale system while starting up. We have no intentions of moving away from Square for Retail as long as it maintains its quality and support.
Hugh Morris | TrustRadius Reviewer

Pros

Netsuite SuiteSuccess

  • Our highly-customized approval routing for expense reports creates ease and flexibility for our accounting department.
  • Using the non-profit features, we are now able to track donations at both the household and individual levels. Having the option to run donor reports on a single person or on the whole household has cut down lots of hours that was spent on manual data manipulation.
  • With financial segmentation, we can easily track expenses by location, department, and grants.
Anonymous | TrustRadius Reviewer

Square for Retail

  • Easy to use.
  • The app can be downloaded to any phone.
  • Can do some customization.
  • Can be used with or without the reader.
Terri Betts | TrustRadius Reviewer

Cons

Netsuite SuiteSuccess

  • It does NOT have a fully-functional CRM. We cannot readily see donor data in on easy place.
  • The layout of the budget doesn't lock column and row headers, so you cannot see the cell you're entering budget values.
  • There are too many challenges to note. We have tried working with their support team, and they were unable to fix the many, many problems we were having. It was that interaction that helped solidify the decision to find a different CRM and Accounting solution(s).
Anonymous | TrustRadius Reviewer

Square for Retail

  • Serialization - I wish that Square for Retail had the ability to Serialize items. We sell hot tubs in our store, and Square has no ability to add a Serial Number to a Specifically received product. For example, if I get a truck of 10 Hot Tubs, there may be 3 on that truck that [is] exactly the same. It would be great to be able to allocate a serial number to each spa, and then allocate that serial number and spa to a customer once it was purchased.
  • Square for Retail's HelpDesk leaves something to be desired. It can be very difficult to get ahold of a customer service rep by calling the 1800 number for tech services. This caused a massive problem for us starting out but was remedied by Square having a dedicated Rep at our disposal. I have his direct line, and he gives us much help when we need it.
  • I suppose I would like to see a more "All-Inclusive" product, something that would provide its own Accounts Payable portal, rather than need to integrate with Quickbooks. We love QB but the interface between Square for Retail and QB is not ideal, particularly with high volume. Maybe this is something we just need more education on, but it seems clunky.
Hugh Morris | TrustRadius Reviewer

Alternatives Considered

Netsuite SuiteSuccess

We used Salesforce as CRM we feel Salesforce is more flexible as CRM system
sandeep singh | TrustRadius Reviewer

Square for Retail

I have looked at some other options, but Square continually won out for ease of use, cost, and functionality. I'm so glad that it is basically with me wherever I go.
Terri Betts | TrustRadius Reviewer

Return on Investment

Netsuite SuiteSuccess

  • We have been able to produce accurate and powerful data that's resulted in new grants being awarded.
  • We are able to see Customer and Donor involvement in one system now, resulting in greater understanding of depth of relationships across the organization.
  • We cut annual and monthly costs by implementing NetSuite and rolling our Donor relations CRM, client relations CRM, Accounting, and Expense reporting into one system.
Anonymous | TrustRadius Reviewer

Square for Retail

  • Initial Cost - We considered [another] point of sale software that was geared for our industry, with entry costs nearing $10K, granted, these pieces of software are a bit more in-depth, involving bookkeeping elements to the software, however, Square for Retail and Quickbooks together solve most of our issues. The relatively small investment into getting set up with Square for Retail and the hardware for a point of sale has paid dividends.
  • Reports - In-depth reporting gives us the ability to make decisions on the fly. When seasons change, and our business pivots, we are able to look at historical data to remain conservative, yet balanced in our ordering. This in itself has been a great tool, optimizing our capital, and enabling flexibility.
  • Processing Fee - Square for Retail provides a flat-rate processing fee for credit card transactions. This has allowed us to price our products accordingly, and not have the worry of someone paying with an AMEX and incurring us with higher processing rates seen with other card processing fees. We generally know very close to exactly what our processing fee will be for the period, which gives us security in our pricing strategy.
Hugh Morris | TrustRadius Reviewer

Pricing Details

Netsuite SuiteSuccess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square for Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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