What users are saying about
368 Ratings
2 Ratings
368 Ratings
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Score 7.1 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

OpenGov

For a smaller organization like ours it provides us with the ability to give a large organization feel. We can produce data analysis and reporting at the click of the button.
Brian Dehner | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
OpenGov
Pay calculation
NetSuite
4.8
OpenGov
Benefit plan administration
NetSuite
5.0
OpenGov
Direct deposit files
NetSuite
5.0
OpenGov
Salary revision and increment management
NetSuite
6.0
OpenGov
Reimbursement management
NetSuite
6.0
OpenGov

Customization

NetSuite
6.5
OpenGov
API for custom integration
NetSuite
6.5
OpenGov
Plug-ins
NetSuite
6.4
OpenGov

Security

NetSuite
7.6
OpenGov
Single sign-on capability
NetSuite
7.8
OpenGov
Role-based user permissions
NetSuite
7.4
OpenGov

Reporting & Analytics

NetSuite
6.3
OpenGov
8.3
Dashboards
NetSuite
6.6
OpenGov
8.0
Standard reports
NetSuite
6.2
OpenGov
8.0
Custom reports
NetSuite
6.1
OpenGov
9.0

General Ledger and Configurable Accounting

NetSuite
6.8
OpenGov
8.0
Accounts payable
NetSuite
7.2
OpenGov
Accounts receivable
NetSuite
7.3
OpenGov
Global Financial Support
NetSuite
6.9
OpenGov
Primary and Secondary Ledgers
NetSuite
7.7
OpenGov
Intercompany Accounting
NetSuite
6.8
OpenGov
Localizations
NetSuite
7.7
OpenGov
Journals and Reconciliations
NetSuite
6.9
OpenGov
Enterprise Accounting
NetSuite
7.6
OpenGov
Configurable Accounting
NetSuite
7.6
OpenGov
Centralized Rules Framework
NetSuite
5.9
OpenGov
Standardized Processes
NetSuite
7.7
OpenGov
Cash management
NetSuite
OpenGov
8.0
Expense management
NetSuite
OpenGov
8.0

Inventory Management

NetSuite
5.4
OpenGov
Inventory tracking
NetSuite
6.1
OpenGov
Automatic reordering
NetSuite
5.4
OpenGov
Location management
NetSuite
5.5
OpenGov
Manufacturing module
NetSuite
4.7
OpenGov

Order Management

NetSuite
6.7
OpenGov
Pricing
NetSuite
6.8
OpenGov
Order entry
NetSuite
6.2
OpenGov
Credit card processing
NetSuite
7.2
OpenGov
Cost of goods sold
NetSuite
6.9
OpenGov
Order Orchestration
NetSuite
6.8
OpenGov
End-to-end order visibility
NetSuite
7.0
OpenGov
Order exception Resolution
NetSuite
6.2
OpenGov

Subledger and Financial Process

NetSuite
6.8
OpenGov
Automated Invoice Processing
NetSuite
7.3
OpenGov
Shared Services Payments
NetSuite
6.4
OpenGov
Billings Management
NetSuite
6.8
OpenGov
Customer Receipt Applications
NetSuite
6.9
OpenGov
Customer Collections
NetSuite
7.2
OpenGov
Revenue Recognition
NetSuite
7.6
OpenGov
Cash Management
NetSuite
6.5
OpenGov
Asset Management
NetSuite
5.8
OpenGov
Travel & Expense Management
NetSuite
6.8
OpenGov
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
OpenGov
Period Close
NetSuite
7.6
OpenGov
Transactions Tax
NetSuite
6.9
OpenGov
Subledger Reconciliations
NetSuite
6.7
OpenGov
3rd Party Accounting Systems
NetSuite
5.5
OpenGov

Project Financial Management

NetSuite
6.1
OpenGov
Budgeting and Forecasting
NetSuite
5.5
OpenGov
Project Costing
NetSuite
6.4
OpenGov
Cost Capture
NetSuite
6.6
OpenGov
Capital Project Management
NetSuite
6.8
OpenGov
Customer Invoicing
NetSuite
6.6
OpenGov
Customer Contract Compliance
NetSuite
7.4
OpenGov
Project Revenue Recognition
NetSuite
6.0
OpenGov
Project Financial Performance Analysis
NetSuite
6.2
OpenGov
Project Financials Dashboard
NetSuite
5.8
OpenGov
Real-time Financial Reporting
NetSuite
6.3
OpenGov
Embedded Business Intelligence
NetSuite
4.7
OpenGov
Project Planning Collaboration
NetSuite
4.9
OpenGov

Project Execution Management

NetSuite
6.1
OpenGov
Project Planning and Scheduling
NetSuite
5.1
OpenGov
Project Manager Dashboard
NetSuite
4.8
OpenGov
Resource Manager Dashboard
NetSuite
4.4
OpenGov
Task Insight for Project Managers
NetSuite
6.0
OpenGov
Project Manager Mobile Functionality
NetSuite
6.6
OpenGov
Team Member Task Collaboration
NetSuite
6.0
OpenGov
Team Member Mobile Functionality
NetSuite
6.7
OpenGov
Project Candidate Search
NetSuite
6.4
OpenGov
Project Candidate Comparison and Analysis
NetSuite
6.4
OpenGov
Defineable Resource Pools
NetSuite
6.4
OpenGov
Defineable Resource Pools
NetSuite
6.4
OpenGov
Talent Profiles
NetSuite
5.9
OpenGov
Real-Time Project Reporting
NetSuite
6.4
OpenGov
Absence Management
NetSuite
7.0
OpenGov
Product Lifecycle Management
NetSuite
7.0
OpenGov

Grants Management

NetSuite
6.5
OpenGov
Award Lifecycle Management
NetSuite
6.7
OpenGov
Spending Control
NetSuite
6.7
OpenGov
Indirect Cost Management
NetSuite
6.7
OpenGov
Billing
NetSuite
5.8
OpenGov

Procurement

NetSuite
6.6
OpenGov
Sourcing Team Collaboration
NetSuite
7.2
OpenGov
Sourcing Analysis
NetSuite
6.5
OpenGov
Bids Analyzed and Compared
NetSuite
6.5
OpenGov
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
OpenGov
Contract Authoring
NetSuite
6.1
OpenGov
Contract Compliance Management
NetSuite
6.1
OpenGov
Contract History
NetSuite
6.1
OpenGov
Contract Renewal Automation
NetSuite
6.0
OpenGov
Contract Repository
NetSuite
6.0
OpenGov
Contract Standardization and Enforcement
NetSuite
6.0
OpenGov
Electronic Signatures
NetSuite
6.5
OpenGov
Invoice Automated Matching
NetSuite
6.5
OpenGov
Purchasing Risk and Compliance Management
NetSuite
6.5
OpenGov
Requisitions-to-Purchase Orders Integrated
NetSuite
7.2
OpenGov
Spend Compliance Management
NetSuite
7.7
OpenGov
Supplier Assessment
NetSuite
7.0
OpenGov
Supplier Communication and Collaboration
NetSuite
7.2
OpenGov
Supplier Management
NetSuite
7.8
OpenGov
Supplier Portal
NetSuite
7.0
OpenGov

Risk Management

NetSuite
6.7
OpenGov
Risk Repository
NetSuite
7.0
OpenGov
Control Management
NetSuite
6.5
OpenGov
Control Mapping
NetSuite
6.4
OpenGov
Control Efficiency Assessments
NetSuite
6.4
OpenGov
Automated Control Assessments
NetSuite
6.4
OpenGov
Assessment Capture
NetSuite
7.0
OpenGov
Issue Detection
NetSuite
7.0
OpenGov
Automatic Notification
NetSuite
7.0
OpenGov
Remediation and Certification
NetSuite
6.4
OpenGov

Logistics

NetSuite
4.3
OpenGov
Transportation Planning and Optimization
NetSuite
4.2
OpenGov
Transportation Sourcing Management
NetSuite
4.2
OpenGov
Transportation Process Integration
NetSuite
5.1
OpenGov
Transportation Execution Management
NetSuite
4.1
OpenGov
Freight Payment Automation
NetSuite
4.1
OpenGov
Trade Management
NetSuite
3.6
OpenGov
Trade Regulatory Compliance Management
NetSuite
6.0
OpenGov
Customs Entry Management
NetSuite
4.1
OpenGov
Customs Document Management
NetSuite
3.4
OpenGov
Customs Document Collaboration
NetSuite
3.1
OpenGov
Fulfillment Management
NetSuite
3.9
OpenGov
Inventory Visibility
NetSuite
5.0
OpenGov
Warehouse Workforce Management
NetSuite
4.4
OpenGov

Manufacturing

NetSuite
5.2
OpenGov
Production Process Design
NetSuite
4.9
OpenGov
Supply Chain Business Flows
NetSuite
4.2
OpenGov
Production Management
NetSuite
4.2
OpenGov
Contracted Manufacturing Management
NetSuite
3.9
OpenGov
Configuration Management
NetSuite
7.7
OpenGov
Work Definition
NetSuite
3.6
OpenGov
Work Execution
NetSuite
4.5
OpenGov
Advanced Fulfillment
NetSuite
7.3
OpenGov
Manufacturing Costs
NetSuite
6.3
OpenGov

Supply Chain

NetSuite
5.1
OpenGov
Forecasting
NetSuite
4.7
OpenGov
Inventory Planning
NetSuite
4.1
OpenGov
Multi-tier Supply Chain Planning
NetSuite
6.8
OpenGov
Performance Monitoring
NetSuite
4.8
OpenGov

Product Lifecycle Management

NetSuite
4.7
OpenGov
Ideation Management
NetSuite
4.6
OpenGov
Requirements Management
NetSuite
7.0
OpenGov
Proposal Management
NetSuite
3.6
OpenGov
Innovation Portfolio Management
NetSuite
4.1
OpenGov
Product Master Data Management
NetSuite
4.1
OpenGov
Vendor Portal
NetSuite
4.7
OpenGov
Project Portfolio Management
NetSuite
4.6
OpenGov

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

OpenGov

  • Their customer service is excellent
  • Updates are timely and useful
  • They keep up with government standards and needs
Brian Dehner | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

OpenGov

  • Sometimes I feel they move too quickly on product development
  • Could provide more hands on training
Brian Dehner | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

OpenGov

No answers on this topic

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

OpenGov

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

OpenGov

  • It allows us to provide acccurate and timely data to pur decision makers.
Brian Dehner | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenGov

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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