368 Ratings
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Score 7.1 out of 100
Top Rated
601 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Pay calculation
NetSuite
4.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Benefit plan administration
NetSuite
5.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Direct deposit files
NetSuite
5.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Salary revision and increment management
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Reimbursement management
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Customization

NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
API for custom integration
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Plug-ins
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Security

NetSuite
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Single sign-on capability
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Role-based user permissions
NetSuite
7.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Reporting & Analytics

NetSuite
6.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Dashboards
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Standard reports
NetSuite
6.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Custom reports
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

General Ledger and Configurable Accounting

NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Accounts payable
NetSuite
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Accounts receivable
NetSuite
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Global Financial Support
NetSuite
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Primary and Secondary Ledgers
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Intercompany Accounting
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Localizations
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Journals and Reconciliations
NetSuite
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Enterprise Accounting
NetSuite
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Configurable Accounting
NetSuite
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Centralized Rules Framework
NetSuite
5.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Standardized Processes
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Inventory Management

NetSuite
5.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Inventory tracking
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Automatic reordering
NetSuite
5.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Location management
NetSuite
5.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Manufacturing module
NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Order Management

NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Pricing
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Order entry
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Credit card processing
NetSuite
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Cost of goods sold
NetSuite
6.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Order Orchestration
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
End-to-end order visibility
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Order exception Resolution
NetSuite
6.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Subledger and Financial Process

NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Automated Invoice Processing
NetSuite
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Shared Services Payments
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Billings Management
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customer Receipt Applications
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customer Collections
NetSuite
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Revenue Recognition
NetSuite
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Cash Management
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Asset Management
NetSuite
5.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Travel & Expense Management
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Period Close
NetSuite
7.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Transactions Tax
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Subledger Reconciliations
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
3rd Party Accounting Systems
NetSuite
5.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Project Financial Management

NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Budgeting and Forecasting
NetSuite
5.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Costing
NetSuite
6.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Cost Capture
NetSuite
6.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Capital Project Management
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customer Invoicing
NetSuite
6.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customer Contract Compliance
NetSuite
7.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Revenue Recognition
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Financial Performance Analysis
NetSuite
6.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Financials Dashboard
NetSuite
5.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Real-time Financial Reporting
NetSuite
6.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Embedded Business Intelligence
NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Planning Collaboration
NetSuite
4.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Project Execution Management

NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Planning and Scheduling
NetSuite
5.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Manager Dashboard
NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Resource Manager Dashboard
NetSuite
4.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Task Insight for Project Managers
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Manager Mobile Functionality
NetSuite
6.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Team Member Task Collaboration
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Team Member Mobile Functionality
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Candidate Search
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Candidate Comparison and Analysis
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Defineable Resource Pools
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Defineable Resource Pools
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Talent Profiles
NetSuite
5.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Real-Time Project Reporting
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Absence Management
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Product Lifecycle Management
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Grants Management

NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Award Lifecycle Management
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Spending Control
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Indirect Cost Management
NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Billing
NetSuite
5.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Procurement

NetSuite
6.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Sourcing Team Collaboration
NetSuite
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Sourcing Analysis
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Bids Analyzed and Compared
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract Authoring
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract Compliance Management
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract History
NetSuite
6.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract Renewal Automation
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract Repository
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contract Standardization and Enforcement
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Electronic Signatures
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Invoice Automated Matching
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Purchasing Risk and Compliance Management
NetSuite
6.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Spend Compliance Management
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Supplier Assessment
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Supplier Communication and Collaboration
NetSuite
7.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Supplier Management
NetSuite
7.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Supplier Portal
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Risk Management

NetSuite
6.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Risk Repository
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Control Management
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Control Mapping
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Control Efficiency Assessments
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Automated Control Assessments
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Assessment Capture
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Issue Detection
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Automatic Notification
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Remediation and Certification
NetSuite
6.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Logistics

NetSuite
4.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Transportation Planning and Optimization
NetSuite
4.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Transportation Sourcing Management
NetSuite
4.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Transportation Process Integration
NetSuite
5.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Transportation Execution Management
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Freight Payment Automation
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Trade Management
NetSuite
3.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Trade Regulatory Compliance Management
NetSuite
6.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customs Entry Management
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customs Document Management
NetSuite
3.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Customs Document Collaboration
NetSuite
3.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Fulfillment Management
NetSuite
3.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Inventory Visibility
NetSuite
5.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Warehouse Workforce Management
NetSuite
4.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Manufacturing

NetSuite
5.2
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Production Process Design
NetSuite
4.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Supply Chain Business Flows
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Production Management
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Contracted Manufacturing Management
NetSuite
3.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Configuration Management
NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Work Definition
NetSuite
3.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Work Execution
NetSuite
4.5
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Advanced Fulfillment
NetSuite
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Manufacturing Costs
NetSuite
6.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Supply Chain

NetSuite
5.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Forecasting
NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Inventory Planning
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Multi-tier Supply Chain Planning
NetSuite
6.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Performance Monitoring
NetSuite
4.8
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Product Lifecycle Management

NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Ideation Management
NetSuite
4.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Requirements Management
NetSuite
7.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Proposal Management
NetSuite
3.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Innovation Portfolio Management
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Product Master Data Management
NetSuite
4.1
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Vendor Portal
NetSuite
4.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
Project Portfolio Management
NetSuite
4.6
Oracle CX Marketing (formerly Oracle Marketing Cloud)

Email & Online Marketing

NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
WYSIWYG email editor
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Dynamic content
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
Ability to test dynamic content
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Landing pages
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
A/B testing
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Mobile optimization
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Email deliverability reporting
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
List management
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Triggered drip sequences
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.3

Lead Management

NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Lead nurturing
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
Lead scoring and grading
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
Data quality management
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
Automated sales alerts and tasks
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Campaign Management

NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Calendaring
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
Event/webinar marketing
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5

Social Media Marketing

NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Social sharing and campaigns
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
Social profile integration
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4

Platform & Infrastructure

NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
API
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
Role-based workflow & approvals
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Customizability
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
Integration with Salesforce.com
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
Integration with Microsoft Dynamics CRM
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
Integration with SugarCRM
NetSuite
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 5.3
Based on 89 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.6
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.2
Based on 18 answers
No answer on this topic is available.

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.0
Based on 10 answers
No answer on this topic is available.

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.3
Based on 3 answers
No answer on this topic is available.

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It was an inherited platform vs. chosen. The incumbent chose Oracle as it was the best enterprise solution. The company, however, did not require an enterprise solution rendering the full Oracle stack pretty useless, unfortunately. The commercials are expensive yet it is attractive to have a 'blended' CPM style commercial model vs. other vendors that charge you on contacts
Nick Pape | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.4
Based on 108 answers
Eloqua does not really have a limit on scale and can support huge organizations with massive amounts of data. Our organization uses Eloqua to control all campaign/marketing efforts by injecting all touches with the customer into the tool. Using tools like Eloqua Profiler allows our Sales teams to view interactions that a customer or prospect has had with our website, emails, landing page and more.
Brad Dunzer | TrustRadius Reviewer

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

Rating Summary

Likelihood to Recommend

NetSuite
5.9
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8

Likelihood to Renew

NetSuite
8.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
5.3

Usability

NetSuite
9.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.6

Reliability and Availability

NetSuite
9.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2

Performance

NetSuite
7.7
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0

Support Rating

NetSuite
1.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9

In-Person Training

NetSuite
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3

Online Training

NetSuite
8.0
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6

Implementation Rating

NetSuite
7.3
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8

Scalability

NetSuite
8.4
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4

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