368 Ratings
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Score 7.1 out of 100
Top Rated
201 Ratings
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Score 8 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle Service Cloud is well suited for a business to consumer contact center. It can handle large volumes and millions of transactions. I have seen contact centers with 2000 agents but it can also work well for a small contact center with 10 to 50 agents. With integration with a VOIP phone system - additional automation can be incorporated in to the system. There are multiple ways to automate agent tasks to make handling an incoming incident as efficient as possible.
Carl Elliott | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Oracle CX Service (formerly Oracle Service Cloud)
Pay calculation
NetSuite
4.8
Oracle CX Service (formerly Oracle Service Cloud)
Benefit plan administration
NetSuite
5.0
Oracle CX Service (formerly Oracle Service Cloud)
Direct deposit files
NetSuite
5.0
Oracle CX Service (formerly Oracle Service Cloud)
Salary revision and increment management
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Reimbursement management
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)

Customization

NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
API for custom integration
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Plug-ins
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)

Security

NetSuite
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Single sign-on capability
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
Role-based user permissions
NetSuite
7.4
Oracle CX Service (formerly Oracle Service Cloud)

Reporting & Analytics

NetSuite
6.3
Oracle CX Service (formerly Oracle Service Cloud)
Dashboards
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Standard reports
NetSuite
6.2
Oracle CX Service (formerly Oracle Service Cloud)
Custom reports
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)

General Ledger and Configurable Accounting

NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Accounts payable
NetSuite
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Accounts receivable
NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
Global Financial Support
NetSuite
6.9
Oracle CX Service (formerly Oracle Service Cloud)
Primary and Secondary Ledgers
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
Intercompany Accounting
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Localizations
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
Journals and Reconciliations
NetSuite
6.9
Oracle CX Service (formerly Oracle Service Cloud)
Enterprise Accounting
NetSuite
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Configurable Accounting
NetSuite
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Centralized Rules Framework
NetSuite
5.9
Oracle CX Service (formerly Oracle Service Cloud)
Standardized Processes
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)

Inventory Management

NetSuite
5.4
Oracle CX Service (formerly Oracle Service Cloud)
Inventory tracking
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Automatic reordering
NetSuite
5.4
Oracle CX Service (formerly Oracle Service Cloud)
Location management
NetSuite
5.5
Oracle CX Service (formerly Oracle Service Cloud)
Manufacturing module
NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)

Order Management

NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Pricing
NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Order entry
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Credit card processing
NetSuite
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Cost of goods sold
NetSuite
6.9
Oracle CX Service (formerly Oracle Service Cloud)
Order Orchestration
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
End-to-end order visibility
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Order exception Resolution
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)

Subledger and Financial Process

NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Automated Invoice Processing
NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
Shared Services Payments
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Billings Management
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Customer Receipt Applications
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Customer Collections
NetSuite
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Revenue Recognition
NetSuite
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Cash Management
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Asset Management
NetSuite
5.8
Oracle CX Service (formerly Oracle Service Cloud)
Travel & Expense Management
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Period Close
NetSuite
7.6
Oracle CX Service (formerly Oracle Service Cloud)
Transactions Tax
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Subledger Reconciliations
NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
3rd Party Accounting Systems
NetSuite
5.5
Oracle CX Service (formerly Oracle Service Cloud)

Project Financial Management

NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Budgeting and Forecasting
NetSuite
5.5
Oracle CX Service (formerly Oracle Service Cloud)
Project Costing
NetSuite
6.3
Oracle CX Service (formerly Oracle Service Cloud)
Cost Capture
NetSuite
6.6
Oracle CX Service (formerly Oracle Service Cloud)
Capital Project Management
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Customer Invoicing
NetSuite
6.6
Oracle CX Service (formerly Oracle Service Cloud)
Customer Contract Compliance
NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
Project Revenue Recognition
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Project Financial Performance Analysis
NetSuite
6.2
Oracle CX Service (formerly Oracle Service Cloud)
Project Financials Dashboard
NetSuite
5.8
Oracle CX Service (formerly Oracle Service Cloud)
Real-time Financial Reporting
NetSuite
6.3
Oracle CX Service (formerly Oracle Service Cloud)
Embedded Business Intelligence
NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)
Project Planning Collaboration
NetSuite
4.9
Oracle CX Service (formerly Oracle Service Cloud)

Project Execution Management

NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Project Planning and Scheduling
NetSuite
5.1
Oracle CX Service (formerly Oracle Service Cloud)
Project Manager Dashboard
NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)
Resource Manager Dashboard
NetSuite
4.4
Oracle CX Service (formerly Oracle Service Cloud)
Task Insight for Project Managers
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Project Manager Mobile Functionality
NetSuite
6.6
Oracle CX Service (formerly Oracle Service Cloud)
Team Member Task Collaboration
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Team Member Mobile Functionality
NetSuite
6.6
Oracle CX Service (formerly Oracle Service Cloud)
Project Candidate Search
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Project Candidate Comparison and Analysis
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Defineable Resource Pools
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Defineable Resource Pools
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Talent Profiles
NetSuite
5.9
Oracle CX Service (formerly Oracle Service Cloud)
Real-Time Project Reporting
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Absence Management
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Product Lifecycle Management
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)

Grants Management

NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Award Lifecycle Management
NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Spending Control
NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Indirect Cost Management
NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Billing
NetSuite
5.8
Oracle CX Service (formerly Oracle Service Cloud)

Procurement

NetSuite
6.6
Oracle CX Service (formerly Oracle Service Cloud)
Sourcing Team Collaboration
NetSuite
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Sourcing Analysis
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Bids Analyzed and Compared
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Oracle CX Service (formerly Oracle Service Cloud)
Contract Authoring
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Contract Compliance Management
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Contract History
NetSuite
6.1
Oracle CX Service (formerly Oracle Service Cloud)
Contract Renewal Automation
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Contract Repository
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Contract Standardization and Enforcement
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Electronic Signatures
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Invoice Automated Matching
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Purchasing Risk and Compliance Management
NetSuite
6.5
Oracle CX Service (formerly Oracle Service Cloud)
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Oracle CX Service (formerly Oracle Service Cloud)
Spend Compliance Management
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
Supplier Assessment
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Supplier Communication and Collaboration
NetSuite
7.2
Oracle CX Service (formerly Oracle Service Cloud)
Supplier Management
NetSuite
7.8
Oracle CX Service (formerly Oracle Service Cloud)
Supplier Portal
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)

Risk Management

NetSuite
6.7
Oracle CX Service (formerly Oracle Service Cloud)
Risk Repository
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Control Management
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Control Mapping
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Control Efficiency Assessments
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Automated Control Assessments
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)
Assessment Capture
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Issue Detection
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Automatic Notification
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Remediation and Certification
NetSuite
6.4
Oracle CX Service (formerly Oracle Service Cloud)

Logistics

NetSuite
4.3
Oracle CX Service (formerly Oracle Service Cloud)
Transportation Planning and Optimization
NetSuite
4.2
Oracle CX Service (formerly Oracle Service Cloud)
Transportation Sourcing Management
NetSuite
4.2
Oracle CX Service (formerly Oracle Service Cloud)
Transportation Process Integration
NetSuite
5.1
Oracle CX Service (formerly Oracle Service Cloud)
Transportation Execution Management
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Freight Payment Automation
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Trade Management
NetSuite
3.6
Oracle CX Service (formerly Oracle Service Cloud)
Trade Regulatory Compliance Management
NetSuite
6.0
Oracle CX Service (formerly Oracle Service Cloud)
Customs Entry Management
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Customs Document Management
NetSuite
3.4
Oracle CX Service (formerly Oracle Service Cloud)
Customs Document Collaboration
NetSuite
3.1
Oracle CX Service (formerly Oracle Service Cloud)
Fulfillment Management
NetSuite
3.8
Oracle CX Service (formerly Oracle Service Cloud)
Inventory Visibility
NetSuite
5.0
Oracle CX Service (formerly Oracle Service Cloud)
Warehouse Workforce Management
NetSuite
4.4
Oracle CX Service (formerly Oracle Service Cloud)

Manufacturing

NetSuite
5.2
Oracle CX Service (formerly Oracle Service Cloud)
Production Process Design
NetSuite
4.9
Oracle CX Service (formerly Oracle Service Cloud)
Supply Chain Business Flows
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Production Management
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Contracted Manufacturing Management
NetSuite
3.9
Oracle CX Service (formerly Oracle Service Cloud)
Configuration Management
NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
Work Definition
NetSuite
3.6
Oracle CX Service (formerly Oracle Service Cloud)
Work Execution
NetSuite
4.5
Oracle CX Service (formerly Oracle Service Cloud)
Advanced Fulfillment
NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
Manufacturing Costs
NetSuite
6.3
Oracle CX Service (formerly Oracle Service Cloud)

Supply Chain

NetSuite
5.1
Oracle CX Service (formerly Oracle Service Cloud)
Forecasting
NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)
Inventory Planning
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Multi-tier Supply Chain Planning
NetSuite
6.8
Oracle CX Service (formerly Oracle Service Cloud)
Performance Monitoring
NetSuite
4.8
Oracle CX Service (formerly Oracle Service Cloud)

Product Lifecycle Management

NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)
Ideation Management
NetSuite
4.6
Oracle CX Service (formerly Oracle Service Cloud)
Requirements Management
NetSuite
7.0
Oracle CX Service (formerly Oracle Service Cloud)
Proposal Management
NetSuite
3.6
Oracle CX Service (formerly Oracle Service Cloud)
Innovation Portfolio Management
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Product Master Data Management
NetSuite
4.1
Oracle CX Service (formerly Oracle Service Cloud)
Vendor Portal
NetSuite
4.7
Oracle CX Service (formerly Oracle Service Cloud)
Project Portfolio Management
NetSuite
4.6
Oracle CX Service (formerly Oracle Service Cloud)

Incident and problem management

NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.7
Organize and prioritize service tickets
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.4
Expert directory
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.2
Subscription-based notifications
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
6.9
ITSM collaboration and documentation
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.0
Ticket creation and submission
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.4
Ticket response
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.4

Self Help Community

NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.7
External knowledge base
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.7
Internal knowledge base
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.7

Multi-Channel Help

NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.9
Customer portal
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.5
IVR
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
7.7
Social integration
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
6.9
Email support
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.4
Help Desk CRM integration
NetSuite
Oracle CX Service (formerly Oracle Service Cloud)
8.1

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • The ease of customization for our environment is very helpful.
  • The layout for our basic users is easy to understand and the flow is logical.
  • The ability to query previous incidences is simple and easy to export in order to provide information to other departments.
Anonymous | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • Getting better - Improved integration to Oracle Sales Cloud - but Oracle is now addressing this with Oracle Engagement Cloud as a combo of Sales & Service Cloud.
  • Bad - Perception problems in terms of robust functionality vis-à-vis the same service product from Salesforce...
  • Problem - Oracle has difficulty getting current customers to renew their Service Cloud subscriptions. Pricing vis-à-vis SFDC may be the issue.
Frank Watts - CPIM, CIRM, MBA Operations Mgt | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.9
Based on 9 answers
Although RightNow is extremely flexible, the flexibility comes with a price. It is often not intuitive which settings you need to change (and under which menus these setting are buried) to enable the system to do what you want. Also, sometimes the system can do things you need, but you don't initially realize it. When RightNow sells a system to a new customer, I think it should come with X hours of consulting time with a RightNow expert. The customer should be able to consult with this expert over the next year to get advice concerning how to configure the system to achieve desired needs. Often RightNow Support would just answer "no" when I asked if I could do something, but then I would find another way to achieve my goals after talking with other companies using RightNow.
Anonymous | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 4 answers
The learning curve is fairly steep; but for something that has this much capability, it's nearly impossible to make it "easy". The layout and organization are at least reasonably intuitive. The hardest part-- the "weakest link"-- is the portal development (where you can build help centers and other end-user pages.) The capabilities there are significant, but the learning curve for that part is especially steep and it takes a fair amount of expertise to be able to update it.
Mig Ponce | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 10.0
Based on 2 answers
No answer on this topic is available.

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 7.9
Based on 12 answers
Technicians seem to be assessed based solely on how quickly they close the issues. I've had to reopen requests multiple times because they didn't actually solve my problem. Also, when the issue has even a moderate amount of complexity, the technicians often instruct me to "open another SR" to handle the other issue. I'm the customer, I shouldn't have to follow their processes, they should handle that for me. But even when I create the new SR, it seems like their right hand isn't talking to their left - they aren't reading back to the previous issue for context. So I get bounced around a lot, and I have to tell them how to do their job
Kristine Tannert | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 1 answer
No answer on this topic is available.

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 9.0
Based on 8 answers
Work with a RightNow expert during the implementation. Explain features that would you like to have. Often, somebody who really knows the system can show you what you need to do to achieve the desired results. Where a RightNow support engineer or a consultant might say "the system can't do that," a RightNow application engineer will listen to what you need, and often come up with an alternate path to achieve it
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

We haven't looked at any other products because the bring your own licenses to other cloud services is cost prohibitive. However we are positioning ourselves where we could use Azure for our Windows servers, AWS for our Linux, and Oracle for our DB services. We have been looking at Equinix as an intermediary solution between the cloud services.
Ray Hirte | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

Oracle CX Service (formerly Oracle Service Cloud) 10.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Oracle CX Service (formerly Oracle Service Cloud)

  • Oracle Service Cloud's ability to tie together the support department in our company to the customer as well as other areas of the company has narrowed the gap between support issues and resolution by placing everything into one easy-to-use and navigate interface.
  • Allowing the customers to create their own email or chat support cases and insert them into the system for action by our support department helps provide quicker service response in some cases.
  • Reports that indicate case status and time in system help to prioritize cases that may require more attention or more immediate resolution is a very beneficial function that we utilize regularly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Service (formerly Oracle Service Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite
5.9
Oracle CX Service (formerly Oracle Service Cloud)
7.8

Likelihood to Renew

NetSuite
8.0
Oracle CX Service (formerly Oracle Service Cloud)
9.9

Usability

NetSuite
9.0
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Reliability and Availability

NetSuite
9.4
Oracle CX Service (formerly Oracle Service Cloud)
10.0

Performance

NetSuite
7.7
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Support Rating

NetSuite
1.0
Oracle CX Service (formerly Oracle Service Cloud)
7.9

In-Person Training

NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Online Training

NetSuite
8.0
Oracle CX Service (formerly Oracle Service Cloud)

Implementation Rating

NetSuite
7.3
Oracle CX Service (formerly Oracle Service Cloud)
9.0

Scalability

NetSuite
8.4
Oracle CX Service (formerly Oracle Service Cloud)
10.0

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