What users are saying about
369 Ratings
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162 Ratings
369 Ratings
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Score 7.1 out of 100

Paycom

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162 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Paycom

Paycom is situated in all payroll and human capital management processes where when you want to manage your payroll in a seamless manner, free from errors then turn to Paycom. It also keeps the employee data securely and helps in recruiting new employees and still manage their performance and onboarding in your company. It further fits in all company portfolios whether small or large thereby proving to be excellent in managing your workforce.
Richard Gichangi | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Paycom
7.3
Pay calculation
NetSuite
4.8
Paycom
6.7
Benefit plan administration
NetSuite
5.0
Paycom
6.9
Direct deposit files
NetSuite
5.0
Paycom
7.8
Salary revision and increment management
NetSuite
6.0
Paycom
7.4
Reimbursement management
NetSuite
6.0
Paycom
7.6
Support for external payroll vendors
NetSuite
Paycom
6.9
Off-cycle/On-Demand payment
NetSuite
Paycom
7.8

Customization

NetSuite
6.4
Paycom
API for custom integration
NetSuite
6.5
Paycom
Plug-ins
NetSuite
6.4
Paycom

Security

NetSuite
7.5
Paycom
Single sign-on capability
NetSuite
7.7
Paycom
Role-based user permissions
NetSuite
7.4
Paycom

Reporting & Analytics

NetSuite
6.2
Paycom
Dashboards
NetSuite
6.5
Paycom
Standard reports
NetSuite
6.1
Paycom
Custom reports
NetSuite
6.0
Paycom

General Ledger and Configurable Accounting

NetSuite
6.8
Paycom
Accounts payable
NetSuite
7.1
Paycom
Accounts receivable
NetSuite
7.3
Paycom
Global Financial Support
NetSuite
6.9
Paycom
Primary and Secondary Ledgers
NetSuite
7.7
Paycom
Intercompany Accounting
NetSuite
6.8
Paycom
Localizations
NetSuite
7.7
Paycom
Journals and Reconciliations
NetSuite
6.9
Paycom
Enterprise Accounting
NetSuite
7.6
Paycom
Configurable Accounting
NetSuite
7.6
Paycom
Centralized Rules Framework
NetSuite
5.8
Paycom
Standardized Processes
NetSuite
7.7
Paycom

Inventory Management

NetSuite
5.4
Paycom
Inventory tracking
NetSuite
6.1
Paycom
Automatic reordering
NetSuite
5.3
Paycom
Location management
NetSuite
5.4
Paycom
Manufacturing module
NetSuite
4.6
Paycom

Order Management

NetSuite
6.7
Paycom
Pricing
NetSuite
6.7
Paycom
Order entry
NetSuite
6.1
Paycom
Credit card processing
NetSuite
7.1
Paycom
Cost of goods sold
NetSuite
6.9
Paycom
Order Orchestration
NetSuite
6.8
Paycom
End-to-end order visibility
NetSuite
6.9
Paycom
Order exception Resolution
NetSuite
6.1
Paycom

Subledger and Financial Process

NetSuite
6.7
Paycom
Automated Invoice Processing
NetSuite
7.2
Paycom
Shared Services Payments
NetSuite
6.4
Paycom
Billings Management
NetSuite
6.7
Paycom
Customer Receipt Applications
NetSuite
6.8
Paycom
Customer Collections
NetSuite
7.2
Paycom
Revenue Recognition
NetSuite
7.6
Paycom
Cash Management
NetSuite
6.5
Paycom
Asset Management
NetSuite
5.8
Paycom
Travel & Expense Management
NetSuite
6.7
Paycom
Budgetary Control & Encumbrance Accounting
NetSuite
6.7
Paycom
Period Close
NetSuite
7.6
Paycom
Transactions Tax
NetSuite
6.8
Paycom
Subledger Reconciliations
NetSuite
6.7
Paycom
3rd Party Accounting Systems
NetSuite
5.5
Paycom

Project Financial Management

NetSuite
6.1
Paycom
Budgeting and Forecasting
NetSuite
5.5
Paycom
Project Costing
NetSuite
6.3
Paycom
Cost Capture
NetSuite
6.6
Paycom
Capital Project Management
NetSuite
6.8
Paycom
Customer Invoicing
NetSuite
6.6
Paycom
Customer Contract Compliance
NetSuite
7.3
Paycom
Project Revenue Recognition
NetSuite
5.9
Paycom
Project Financial Performance Analysis
NetSuite
6.2
Paycom
Project Financials Dashboard
NetSuite
5.8
Paycom
Real-time Financial Reporting
NetSuite
6.2
Paycom
Embedded Business Intelligence
NetSuite
4.7
Paycom
Project Planning Collaboration
NetSuite
4.8
Paycom

Project Execution Management

NetSuite
6.1
Paycom
Project Planning and Scheduling
NetSuite
5.0
Paycom
Project Manager Dashboard
NetSuite
4.7
Paycom
Resource Manager Dashboard
NetSuite
4.4
Paycom
Task Insight for Project Managers
NetSuite
6.0
Paycom
Project Manager Mobile Functionality
NetSuite
6.6
Paycom
Team Member Task Collaboration
NetSuite
6.0
Paycom
Team Member Mobile Functionality
NetSuite
6.6
Paycom
Project Candidate Search
NetSuite
6.4
Paycom
Project Candidate Comparison and Analysis
NetSuite
6.4
Paycom
Defineable Resource Pools
NetSuite
6.4
Paycom
Defineable Resource Pools
NetSuite
6.4
Paycom
Talent Profiles
NetSuite
5.8
Paycom
Real-Time Project Reporting
NetSuite
6.4
Paycom
Absence Management
NetSuite
7.0
Paycom
Product Lifecycle Management
NetSuite
7.0
Paycom

Grants Management

NetSuite
6.5
Paycom
Award Lifecycle Management
NetSuite
6.7
Paycom
Spending Control
NetSuite
6.7
Paycom
Indirect Cost Management
NetSuite
6.7
Paycom
Billing
NetSuite
5.8
Paycom

Procurement

NetSuite
6.6
Paycom
Sourcing Team Collaboration
NetSuite
7.1
Paycom
Sourcing Analysis
NetSuite
6.5
Paycom
Bids Analyzed and Compared
NetSuite
6.5
Paycom
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Paycom
Contract Authoring
NetSuite
6.1
Paycom
Contract Compliance Management
NetSuite
6.1
Paycom
Contract History
NetSuite
6.1
Paycom
Contract Renewal Automation
NetSuite
6.0
Paycom
Contract Repository
NetSuite
6.0
Paycom
Contract Standardization and Enforcement
NetSuite
6.0
Paycom
Electronic Signatures
NetSuite
6.5
Paycom
Invoice Automated Matching
NetSuite
6.5
Paycom
Purchasing Risk and Compliance Management
NetSuite
6.4
Paycom
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Paycom
Spend Compliance Management
NetSuite
7.7
Paycom
Supplier Assessment
NetSuite
7.0
Paycom
Supplier Communication and Collaboration
NetSuite
7.1
Paycom
Supplier Management
NetSuite
7.8
Paycom
Supplier Portal
NetSuite
7.0
Paycom

Risk Management

NetSuite
6.7
Paycom
Risk Repository
NetSuite
7.0
Paycom
Control Management
NetSuite
6.4
Paycom
Control Mapping
NetSuite
6.4
Paycom
Control Efficiency Assessments
NetSuite
6.4
Paycom
Automated Control Assessments
NetSuite
6.4
Paycom
Assessment Capture
NetSuite
7.0
Paycom
Issue Detection
NetSuite
7.0
Paycom
Automatic Notification
NetSuite
7.0
Paycom
Remediation and Certification
NetSuite
6.4
Paycom

Logistics

NetSuite
4.2
Paycom
Transportation Planning and Optimization
NetSuite
4.1
Paycom
Transportation Sourcing Management
NetSuite
4.2
Paycom
Transportation Process Integration
NetSuite
5.0
Paycom
Transportation Execution Management
NetSuite
4.1
Paycom
Freight Payment Automation
NetSuite
4.1
Paycom
Trade Management
NetSuite
3.6
Paycom
Trade Regulatory Compliance Management
NetSuite
6.0
Paycom
Customs Entry Management
NetSuite
4.1
Paycom
Customs Document Management
NetSuite
3.4
Paycom
Customs Document Collaboration
NetSuite
3.1
Paycom
Fulfillment Management
NetSuite
3.8
Paycom
Inventory Visibility
NetSuite
5.0
Paycom
Warehouse Workforce Management
NetSuite
4.4
Paycom

Manufacturing

NetSuite
5.2
Paycom
Production Process Design
NetSuite
4.9
Paycom
Supply Chain Business Flows
NetSuite
4.1
Paycom
Production Management
NetSuite
4.1
Paycom
Contracted Manufacturing Management
NetSuite
3.9
Paycom
Configuration Management
NetSuite
7.7
Paycom
Work Definition
NetSuite
3.5
Paycom
Work Execution
NetSuite
4.5
Paycom
Advanced Fulfillment
NetSuite
7.3
Paycom
Manufacturing Costs
NetSuite
6.3
Paycom

Supply Chain

NetSuite
5.1
Paycom
Forecasting
NetSuite
4.6
Paycom
Inventory Planning
NetSuite
4.1
Paycom
Multi-tier Supply Chain Planning
NetSuite
6.8
Paycom
Performance Monitoring
NetSuite
4.8
Paycom

Product Lifecycle Management

NetSuite
4.7
Paycom
Ideation Management
NetSuite
4.6
Paycom
Requirements Management
NetSuite
7.0
Paycom
Proposal Management
NetSuite
3.6
Paycom
Innovation Portfolio Management
NetSuite
4.1
Paycom
Product Master Data Management
NetSuite
4.1
Paycom
Vendor Portal
NetSuite
4.7
Paycom
Project Portfolio Management
NetSuite
4.6
Paycom

Human Resource Management

NetSuite
Paycom
7.0
Employee demographic data
NetSuite
Paycom
7.5
Employment history
NetSuite
Paycom
7.1
Job profiles and administration
NetSuite
Paycom
6.9
Workflow for transfers, promotions, pay raises, etc.
NetSuite
Paycom
7.4
Organizational charting
NetSuite
Paycom
6.3
Organization and location management
NetSuite
Paycom
6.9
Compliance data (COBRA, OSHA, etc.)
NetSuite
Paycom
6.6

Leave and Attendance Management

NetSuite
Paycom
7.9
Approval workflow
NetSuite
Paycom
7.6
Balance details
NetSuite
Paycom
8.4
Annual carry-forward and encashment
NetSuite
Paycom
7.7

Employee Self Service

NetSuite
Paycom
7.5
View and generate pay and benefit information
NetSuite
Paycom
8.2
Update personal information
NetSuite
Paycom
8.2
View company policy documentation
NetSuite
Paycom
7.6
Employee recognition
NetSuite
Paycom
5.8
View job history
NetSuite
Paycom
7.4

Asset Management

NetSuite
Paycom
5.8
Tracking of all physical assets
NetSuite
Paycom
5.8

HR Reporting

NetSuite
Paycom
6.6
Report builder
NetSuite
Paycom
7.1
Pre-built reports
NetSuite
Paycom
7.3
Ability to combine HR data with external data
NetSuite
Paycom
5.5

Onboarding

NetSuite
Paycom
6.6
New hire portal
NetSuite
Paycom
6.9
Manager tracking tools
NetSuite
Paycom
6.4

Performance and Goals

NetSuite
Paycom
5.1
Corporate goal setting
NetSuite
Paycom
4.5
Individual goal setting
NetSuite
Paycom
4.9
Line-of sight-visibility
NetSuite
Paycom
4.4
Performance tracking
NetSuite
Paycom
6.6

Performance Management

NetSuite
Paycom
7.0
Performance plans
NetSuite
Paycom
7.0
Performance improvement plans
NetSuite
Paycom
7.0
Review status tracking
NetSuite
Paycom
6.7
Review reminders
NetSuite
Paycom
7.1
Multiple review frequency
NetSuite
Paycom
7.2

Succession Planning

NetSuite
Paycom
7.5
Create succession plans/pools
NetSuite
Paycom
9.2
Candidate ranking
NetSuite
Paycom
7.2
Candidate search
NetSuite
Paycom
7.0
Candidate development
NetSuite
Paycom
6.5

Recruiting / ATS

NetSuite
Paycom
6.4
Job Requisition Management
NetSuite
Paycom
6.6
Company Website Posting
NetSuite
Paycom
7.3
Publish to Social Media
NetSuite
Paycom
5.9
Job Search Site Posting
NetSuite
Paycom
6.0
Duplicate Candidate Prevention
NetSuite
Paycom
5.0
Applicant Tracking
NetSuite
Paycom
6.9
Notifications and Alerts
NetSuite
Paycom
7.0

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Paycom

  • Our sales rep. has answered all our questions and fulfilled our growing and changing needs.
  • Paycom training for all employees was very easy to follow and the trainer was very professional
  • When needs change, customer service reps are very friendly and eager to help
Kirt Rumbaugh | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Paycom

  • I'd like to see the user and client login credentials managed as a true multilevel authentication instead of needing to log in to separate applications.
  • I'd like to see a free SSO implementation.
  • It'd be cool to see an API framework to allow more integration into other LOB applications. Expense management could flow directly from my corporate credit card accounts into Paycom if I had an API for expense management. (Example)
Dan Rotelli | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 4 answers
Paycom has been the best company decision for us!
Jeanean South, MA, CFRE | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Paycom

Paycom 8.2
Based on 3 answers
I have been using the system for years so I may be a little biased, but it truly is user-friendly. Everything flows as it should and 9 times out of 10 I can figure things out on my own without having to call for assistance. The Help Menu guides are also super detailed and available for almost every piece of the system. I find myself using those more often as I prefer to be a self-learner.
Terra Merle | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Paycom

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Paycom

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Paycom

Paycom 7.2
Based on 29 answers
Paycom makes up for a clunky design and erroneous report data by having some of the most responsive customer service ever. Our representative was always friendly, willing to help, and walked us through any situation we were facing. If it weren't for the customer service, I'm not sure if we'd keep the software.
Michael &quot;Sully&quot; Sullivan | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Paycom

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Paycom

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Paycom

Paycom 9.1
Based on 2 answers
No, it was very easy. We are a small organization so setup was very easy.
Sherry Fair | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Paycom

I only compared Paycom to ADP and the decision was simple for me. Not only was the cost for Paycom less, but the entire system was online and accessible to me at all times. ADP seemed to be pieced together and somewhat difficult to use. I have never used another payroll company and if I have it my way, I never will. Now that we are set up I honestly don't know why we would want to change!
Greg Roberts | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Paycom

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Paycom

  • The system saves us many man hours and salary costs due to the online capabilities of the program. I was able to reduce the admin staff by one full member just due to the lack of paper shuffling because of Paycom's documents section.
Carissa Bray | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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