What users are saying about
369 Ratings
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362 Ratings
369 Ratings
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Score 7.1 out of 100

QuickBooks Desktop Enterprise

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Score 8.7 out of 100

Highlights

Quickbooks Desktop Enterprise and NetSuite both provide a mix of accounting and resource planning capabilities. However, each product specializes in a distinct area. QuickBooks’s core function is an accounting product that offers additional ERP capabilities like inventory management, cost management, and some industry-specific capabilities. In contrast, NetSuite’s core identity is as an ERP product with a strong platform for accounting as well.

These specializations make each product ideal for unique company segments. QuickBooks Desktop Enterprise is better suited for smaller companies that have a greater need for accounting and payroll capabilities, with some lighter inventory management or other Enterprise Resource Planning (ERP) requirements. On the other hand, NetSuite serves as the go-to product for midsize businesses and small enterprises that want to centralize their accounting functions within their core ERP platform. 

Features

Both QuickBooks Desktop Enterprise and NetSuite have strengths that speak to their target clients’ needs. These strengths further differentiate the two products. 

NetSuite excels as a centralized ERP platform for SMBs who need to over-index on their resource planning capabilities. In particular, it gives midsize businesses order processing, inventory management, and other ERP functions that would otherwise be inaccessible to smaller organizations. It also has excellent customizable reporting capabilities that can be tailored to each organization’s needs. 

QuickBooks Desktop Enterprise stands out for its core accounting and payroll capabilities. These features are very user friendly and accessible, lowering the management burden on smaller or less-specialized teams. Its payroll function in particular is beneficial for businesses that are labor-intensive, such as construction or manufacturing. The reporting on the platform is very easy to manage and customize as needed.  

Limitations 

Each product’s specialization also trades off with limitations in other areas. 

NetSuite has been criticized for a more costly pricing structure for small businesses. It also requires more customization, which is a higher burden on less specialized teams. The payroll module is also not a native capability, but is instead outsourced to a Ceridian engine. The 3rd-party integration can add inefficiencies to payroll management. 

In contrast, QuickBooks Desktop Enterprise has fewer features to serve ERP needs than some other products. Specifically, users have criticized the inventory management for not being as robust as they need. Some industry-specific features, such as job costing in construction, have also been glitchy or inconsistent for some users. 

Pricing

QuickBooks Desktop Enterprise has 3 packages, each of which are sold either as a local license or through a cloud-based subscription. The Silver plan, at $1091.70/yr for local or $134/month for the hosted version, offers the core software, customer support, online backup storage, automatic upgrades, and reporting. The Platinum package, at $1746/yr for the local version or $189.80/month for the hosted version, adds on Inventory management, pricing, and bundled payroll. The Diamond package, at $3442.88/yr for the local version and $311.91/month for the hosted version, adds timesheets and a CRM connector. 

NetSuite is priced by quote from the vendor. 

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Enterprise Solutions would be great for a company that is buying products and just reselling them as-is. It is great at keeping track of quantities remaining from previous purchases and time periods, adding new inventory purchased, and subtracting inventory sold. It would also work well for a company that purchased materials to manufacture items for stock, and then sold those stock items. QuickBooks Enterprise Solutions does not work very well for manufacturing of one-off or custom products as each item has to be "built", whether it is 1 item or 100 items. It also does not have an easy way to account for scrap or materials damaged in the manufacturing process.
Joretta Fletcher | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
QuickBooks Desktop Enterprise
8.1
Pay calculation
NetSuite
4.8
QuickBooks Desktop Enterprise
8.7
Benefit plan administration
NetSuite
5.0
QuickBooks Desktop Enterprise
7.3
Direct deposit files
NetSuite
5.0
QuickBooks Desktop Enterprise
8.3
Salary revision and increment management
NetSuite
6.0
QuickBooks Desktop Enterprise
8.0
Reimbursement management
NetSuite
6.0
QuickBooks Desktop Enterprise
8.2

Customization

NetSuite
6.4
QuickBooks Desktop Enterprise
6.2
API for custom integration
NetSuite
6.4
QuickBooks Desktop Enterprise
6.1
Plug-ins
NetSuite
6.3
QuickBooks Desktop Enterprise
6.3

Security

NetSuite
7.5
QuickBooks Desktop Enterprise
8.4
Single sign-on capability
NetSuite
7.7
QuickBooks Desktop Enterprise
8.6
Role-based user permissions
NetSuite
7.4
QuickBooks Desktop Enterprise
8.2

Reporting & Analytics

NetSuite
6.2
QuickBooks Desktop Enterprise
8.3
Dashboards
NetSuite
6.5
QuickBooks Desktop Enterprise
8.0
Standard reports
NetSuite
6.1
QuickBooks Desktop Enterprise
8.7
Custom reports
NetSuite
6.0
QuickBooks Desktop Enterprise
8.3

General Ledger and Configurable Accounting

NetSuite
6.8
QuickBooks Desktop Enterprise
8.1
Accounts payable
NetSuite
7.1
QuickBooks Desktop Enterprise
9.2
Accounts receivable
NetSuite
7.3
QuickBooks Desktop Enterprise
9.1
Global Financial Support
NetSuite
6.9
QuickBooks Desktop Enterprise
7.6
Primary and Secondary Ledgers
NetSuite
7.7
QuickBooks Desktop Enterprise
7.9
Intercompany Accounting
NetSuite
6.8
QuickBooks Desktop Enterprise
8.1
Localizations
NetSuite
7.7
QuickBooks Desktop Enterprise
8.0
Journals and Reconciliations
NetSuite
6.8
QuickBooks Desktop Enterprise
8.9
Enterprise Accounting
NetSuite
7.6
QuickBooks Desktop Enterprise
8.2
Configurable Accounting
NetSuite
7.5
QuickBooks Desktop Enterprise
8.5
Centralized Rules Framework
NetSuite
5.8
QuickBooks Desktop Enterprise
7.7
Standardized Processes
NetSuite
7.7
QuickBooks Desktop Enterprise
8.6
Cash management
NetSuite
QuickBooks Desktop Enterprise
8.6
Bank reconciliation
NetSuite
QuickBooks Desktop Enterprise
9.0
Expense management
NetSuite
QuickBooks Desktop Enterprise
8.4
Time tracking
NetSuite
QuickBooks Desktop Enterprise
7.0
Fixed asset management
NetSuite
QuickBooks Desktop Enterprise
7.9
Multi-currency support
NetSuite
QuickBooks Desktop Enterprise
7.4
Multi-division support
NetSuite
QuickBooks Desktop Enterprise
8.0
Regulations compliance
NetSuite
QuickBooks Desktop Enterprise
7.7
Electronic tax filing
NetSuite
QuickBooks Desktop Enterprise
8.2
Self-service portal
NetSuite
QuickBooks Desktop Enterprise
7.3

Inventory Management

NetSuite
5.4
QuickBooks Desktop Enterprise
7.2
Inventory tracking
NetSuite
6.1
QuickBooks Desktop Enterprise
7.8
Automatic reordering
NetSuite
5.3
QuickBooks Desktop Enterprise
6.7
Location management
NetSuite
5.4
QuickBooks Desktop Enterprise
7.4
Manufacturing module
NetSuite
4.6
QuickBooks Desktop Enterprise
6.8

Order Management

NetSuite
6.7
QuickBooks Desktop Enterprise
7.9
Pricing
NetSuite
6.7
QuickBooks Desktop Enterprise
7.8
Order entry
NetSuite
6.1
QuickBooks Desktop Enterprise
8.4
Credit card processing
NetSuite
7.1
QuickBooks Desktop Enterprise
8.3
Cost of goods sold
NetSuite
6.9
QuickBooks Desktop Enterprise
8.5
Order Orchestration
NetSuite
6.8
QuickBooks Desktop Enterprise
7.2
End-to-end order visibility
NetSuite
6.9
QuickBooks Desktop Enterprise
7.5
Order exception Resolution
NetSuite
6.1
QuickBooks Desktop Enterprise
7.5

Subledger and Financial Process

NetSuite
6.7
QuickBooks Desktop Enterprise
Automated Invoice Processing
NetSuite
7.2
QuickBooks Desktop Enterprise
Shared Services Payments
NetSuite
6.4
QuickBooks Desktop Enterprise
Billings Management
NetSuite
6.7
QuickBooks Desktop Enterprise
Customer Receipt Applications
NetSuite
6.8
QuickBooks Desktop Enterprise
Customer Collections
NetSuite
7.2
QuickBooks Desktop Enterprise
Revenue Recognition
NetSuite
7.6
QuickBooks Desktop Enterprise
Cash Management
NetSuite
6.5
QuickBooks Desktop Enterprise
Asset Management
NetSuite
5.8
QuickBooks Desktop Enterprise
Travel & Expense Management
NetSuite
6.7
QuickBooks Desktop Enterprise
Budgetary Control & Encumbrance Accounting
NetSuite
6.7
QuickBooks Desktop Enterprise
Period Close
NetSuite
7.6
QuickBooks Desktop Enterprise
Transactions Tax
NetSuite
6.8
QuickBooks Desktop Enterprise
Subledger Reconciliations
NetSuite
6.6
QuickBooks Desktop Enterprise
3rd Party Accounting Systems
NetSuite
5.5
QuickBooks Desktop Enterprise

Project Financial Management

NetSuite
6.1
QuickBooks Desktop Enterprise
Budgeting and Forecasting
NetSuite
5.5
QuickBooks Desktop Enterprise
Project Costing
NetSuite
6.3
QuickBooks Desktop Enterprise
Cost Capture
NetSuite
6.6
QuickBooks Desktop Enterprise
Capital Project Management
NetSuite
6.8
QuickBooks Desktop Enterprise
Customer Invoicing
NetSuite
6.6
QuickBooks Desktop Enterprise
Customer Contract Compliance
NetSuite
7.3
QuickBooks Desktop Enterprise
Project Revenue Recognition
NetSuite
5.9
QuickBooks Desktop Enterprise
Project Financial Performance Analysis
NetSuite
6.2
QuickBooks Desktop Enterprise
Project Financials Dashboard
NetSuite
5.8
QuickBooks Desktop Enterprise
Real-time Financial Reporting
NetSuite
6.2
QuickBooks Desktop Enterprise
Embedded Business Intelligence
NetSuite
4.7
QuickBooks Desktop Enterprise
Project Planning Collaboration
NetSuite
4.8
QuickBooks Desktop Enterprise

Project Execution Management

NetSuite
6.1
QuickBooks Desktop Enterprise
Project Planning and Scheduling
NetSuite
5.0
QuickBooks Desktop Enterprise
Project Manager Dashboard
NetSuite
4.7
QuickBooks Desktop Enterprise
Resource Manager Dashboard
NetSuite
4.4
QuickBooks Desktop Enterprise
Task Insight for Project Managers
NetSuite
6.0
QuickBooks Desktop Enterprise
Project Manager Mobile Functionality
NetSuite
6.6
QuickBooks Desktop Enterprise
Team Member Task Collaboration
NetSuite
6.0
QuickBooks Desktop Enterprise
Team Member Mobile Functionality
NetSuite
6.6
QuickBooks Desktop Enterprise
Project Candidate Search
NetSuite
6.4
QuickBooks Desktop Enterprise
Project Candidate Comparison and Analysis
NetSuite
6.4
QuickBooks Desktop Enterprise
Defineable Resource Pools
NetSuite
6.4
QuickBooks Desktop Enterprise
Defineable Resource Pools
NetSuite
6.4
QuickBooks Desktop Enterprise
Talent Profiles
NetSuite
5.8
QuickBooks Desktop Enterprise
Real-Time Project Reporting
NetSuite
6.4
QuickBooks Desktop Enterprise
Absence Management
NetSuite
7.0
QuickBooks Desktop Enterprise
Product Lifecycle Management
NetSuite
7.0
QuickBooks Desktop Enterprise

Grants Management

NetSuite
6.5
QuickBooks Desktop Enterprise
Award Lifecycle Management
NetSuite
6.7
QuickBooks Desktop Enterprise
Spending Control
NetSuite
6.7
QuickBooks Desktop Enterprise
Indirect Cost Management
NetSuite
6.7
QuickBooks Desktop Enterprise
Billing
NetSuite
5.8
QuickBooks Desktop Enterprise

Procurement

NetSuite
6.6
QuickBooks Desktop Enterprise
Sourcing Team Collaboration
NetSuite
7.1
QuickBooks Desktop Enterprise
Sourcing Analysis
NetSuite
6.5
QuickBooks Desktop Enterprise
Bids Analyzed and Compared
NetSuite
6.5
QuickBooks Desktop Enterprise
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
QuickBooks Desktop Enterprise
Contract Authoring
NetSuite
6.1
QuickBooks Desktop Enterprise
Contract Compliance Management
NetSuite
6.1
QuickBooks Desktop Enterprise
Contract History
NetSuite
6.1
QuickBooks Desktop Enterprise
Contract Renewal Automation
NetSuite
6.0
QuickBooks Desktop Enterprise
Contract Repository
NetSuite
6.0
QuickBooks Desktop Enterprise
Contract Standardization and Enforcement
NetSuite
6.0
QuickBooks Desktop Enterprise
Electronic Signatures
NetSuite
6.5
QuickBooks Desktop Enterprise
Invoice Automated Matching
NetSuite
6.5
QuickBooks Desktop Enterprise
Purchasing Risk and Compliance Management
NetSuite
6.4
QuickBooks Desktop Enterprise
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
QuickBooks Desktop Enterprise
Spend Compliance Management
NetSuite
7.7
QuickBooks Desktop Enterprise
Supplier Assessment
NetSuite
7.0
QuickBooks Desktop Enterprise
Supplier Communication and Collaboration
NetSuite
7.1
QuickBooks Desktop Enterprise
Supplier Management
NetSuite
7.8
QuickBooks Desktop Enterprise
Supplier Portal
NetSuite
7.0
QuickBooks Desktop Enterprise

Risk Management

NetSuite
6.7
QuickBooks Desktop Enterprise
Risk Repository
NetSuite
7.0
QuickBooks Desktop Enterprise
Control Management
NetSuite
6.4
QuickBooks Desktop Enterprise
Control Mapping
NetSuite
6.4
QuickBooks Desktop Enterprise
Control Efficiency Assessments
NetSuite
6.4
QuickBooks Desktop Enterprise
Automated Control Assessments
NetSuite
6.4
QuickBooks Desktop Enterprise
Assessment Capture
NetSuite
7.0
QuickBooks Desktop Enterprise
Issue Detection
NetSuite
7.0
QuickBooks Desktop Enterprise
Automatic Notification
NetSuite
7.0
QuickBooks Desktop Enterprise
Remediation and Certification
NetSuite
6.4
QuickBooks Desktop Enterprise

Logistics

NetSuite
4.2
QuickBooks Desktop Enterprise
Transportation Planning and Optimization
NetSuite
4.1
QuickBooks Desktop Enterprise
Transportation Sourcing Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Transportation Process Integration
NetSuite
5.0
QuickBooks Desktop Enterprise
Transportation Execution Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Freight Payment Automation
NetSuite
4.1
QuickBooks Desktop Enterprise
Trade Management
NetSuite
3.6
QuickBooks Desktop Enterprise
Trade Regulatory Compliance Management
NetSuite
6.0
QuickBooks Desktop Enterprise
Customs Entry Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Customs Document Management
NetSuite
3.4
QuickBooks Desktop Enterprise
Customs Document Collaboration
NetSuite
3.1
QuickBooks Desktop Enterprise
Fulfillment Management
NetSuite
3.8
QuickBooks Desktop Enterprise
Inventory Visibility
NetSuite
5.0
QuickBooks Desktop Enterprise
Warehouse Workforce Management
NetSuite
4.4
QuickBooks Desktop Enterprise

Manufacturing

NetSuite
5.1
QuickBooks Desktop Enterprise
Production Process Design
NetSuite
4.9
QuickBooks Desktop Enterprise
Supply Chain Business Flows
NetSuite
4.1
QuickBooks Desktop Enterprise
Production Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Contracted Manufacturing Management
NetSuite
3.9
QuickBooks Desktop Enterprise
Configuration Management
NetSuite
7.7
QuickBooks Desktop Enterprise
Work Definition
NetSuite
3.5
QuickBooks Desktop Enterprise
Work Execution
NetSuite
4.5
QuickBooks Desktop Enterprise
Advanced Fulfillment
NetSuite
7.3
QuickBooks Desktop Enterprise
Manufacturing Costs
NetSuite
6.3
QuickBooks Desktop Enterprise

Supply Chain

NetSuite
5.1
QuickBooks Desktop Enterprise
Forecasting
NetSuite
4.6
QuickBooks Desktop Enterprise
Inventory Planning
NetSuite
4.1
QuickBooks Desktop Enterprise
Multi-tier Supply Chain Planning
NetSuite
6.8
QuickBooks Desktop Enterprise
Performance Monitoring
NetSuite
4.8
QuickBooks Desktop Enterprise

Product Lifecycle Management

NetSuite
4.7
QuickBooks Desktop Enterprise
Ideation Management
NetSuite
4.6
QuickBooks Desktop Enterprise
Requirements Management
NetSuite
7.0
QuickBooks Desktop Enterprise
Proposal Management
NetSuite
3.6
QuickBooks Desktop Enterprise
Innovation Portfolio Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Product Master Data Management
NetSuite
4.1
QuickBooks Desktop Enterprise
Vendor Portal
NetSuite
4.7
QuickBooks Desktop Enterprise
Project Portfolio Management
NetSuite
4.6
QuickBooks Desktop Enterprise

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • Quickbook's user interface is incredibly user-friendly. Non-Accountants are able to pick up the system relatively easy . They should be able to enter transactions without fully understanding the accounting.
  • There is a lot of material on the internet if you need help how to use Quickbooks. They have various forums in which you can find the answers since there is bound to be another person that had already experienced your problem.
  • Quickbooks has developed a lot of integration with other 3rd party software. For example, we use Avalara to assess sales tax for our invoices. There are APIs built so Quickbooks can send the relevant invoice information to Avalara to produce sales tax.
Anonymous | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • Not Cloud Based: In order to use QuickBooks Enterprise as a cloud based type product one needs to pay for hosting and have the product/data hosted which will run into extra expense. Additionally, this workaround is not a true cloud solution.
  • Operating System Compatibility: When upgrading operating systems on user workstations, more problems are prone to occur. There is sometimes a disconnect between Microsoft and Intuit in compatibility.
  • Expensive Upgrades: This is not the type of accounting product that you can easily use for years without upgrading. Thus, one needs to build this into their operating budget.
Laurence Sarner | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.8
Based on 12 answers
We've been using QuickBooks Enterprise Solutions from when the business started, 11 years ago. I don't see us changing programs any time soon as it is working pretty well for us now. It would be extremely time consuming to start from scratch with a new accounting or inventory management program.
Joretta Fletcher | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.0
Based on 6 answers
I like the QuickBooks Enterprise edition so much I moved my company to it this year. I like the overall functionality of the program and I am very familiar with the user interface which makes my job easier. One of the things I dislike about the online version it is not modeled after the desktop edition and I have a hard time getting around in the program.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 8.0
Based on 2 answers
I really did experience any event that required that much attention. for the most part the system is reliable and does not break down
Scott Romero | TrustRadius Reviewer

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 9.0
Based on 1 answer
QB is a good and reliable system. We probably should have explore the other modules rather that jump in to the conclusion that we needed a new ERP.
Scott Romero | TrustRadius Reviewer

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 6.6
Based on 10 answers
Very rare do I call the Quickbooks Enterprise Solutions support staff and I get a customer service associate quickly. On average, my wait time is near an hour, and at times even longer. After spending the first three minutes discussing my problem, they then begin to poke and prod around, sometimes the questions continue. But 80% of the time, the problem is over their head and they have to escalate the issue. The only problem is this escalation arrives usually after spending forty-five minutes poking and proding around but learning nothing. In short, my experience is rarely all that well, let alone great
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 7.0
Based on 1 answer
It is a very easy system to learn, so with the help it was even easier. QB is a good solid system, but it lacks some of the complexity other systems have. with QB you need to get additional modules to get the same functionality that other systems offer standard
Scott Romero | TrustRadius Reviewer

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 5.1
Based on 2 answers
easy to learn system, specially with some kind of support. Just like with any other system, things get lot easier if you have guidance to lead you in your search for answers. having said that, QB is very easy to use and very easy to teach. you wont spend much time memorizing where to click.
Scott Romero | TrustRadius Reviewer

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 8.8
Based on 10 answers
If you're loading QuickBooks Enterprise Solutions onto a computer that you're going to directly log into, you should be able to do it yourself. If you are going to connect to a server through a network or remote connection, you should probably have a professional IT person set it up for you.
Joretta Fletcher | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

QuickBooks Desktop Enterprise

Also considered Sage MAS products, but QuickBooks is easier to install and maintain. It also has a more friendly and easier to use interface which keeps employees happier and spend less time training. The reporting is also more flexible and can drill down to the source transaction with a few clicks of the mouse.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise 3.0
Based on 1 answer
It is not a fair rating because we did not invest in different modules to accommodate for business grow and complexity expansion.
Scott Romero | TrustRadius Reviewer

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

QuickBooks Desktop Enterprise

  • It has been very inefficient around budget time between August - March.
  • It is fairly efficient when it comes to entering revenue and expenses, except that certain invoices are entered in Excel spreadsheets first to obtain department allocations.
  • It has slowed down the month-end report generation due to having many of the reports created in Excel from reports / information exported from QuickBooks.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Desktop Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NetSuite
5.9
QuickBooks Desktop Enterprise
8.9

Likelihood to Renew

NetSuite
8.0
QuickBooks Desktop Enterprise
9.8

Usability

NetSuite
9.0
QuickBooks Desktop Enterprise
9.0

Reliability and Availability

NetSuite
9.4
QuickBooks Desktop Enterprise
8.0

Performance

NetSuite
7.7
QuickBooks Desktop Enterprise
9.0

Support Rating

NetSuite
1.0
QuickBooks Desktop Enterprise
6.6

In-Person Training

NetSuite
7.3
QuickBooks Desktop Enterprise
7.0

Online Training

NetSuite
8.0
QuickBooks Desktop Enterprise
5.1

Implementation Rating

NetSuite
7.3
QuickBooks Desktop Enterprise
8.8

Scalability

NetSuite
8.4
QuickBooks Desktop Enterprise
3.0

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