What users are saying about
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
815 Ratings
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

QuickBooks Online

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
815 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

QuickBooks Online

Quickbooks Online is super well suited for small business owners who are on the go and need access to their bookkeeping across multiple devices. You can leave the desktop and carry your books in your pocket for billing, invoicing, expensing, payroll any time, anywhere. I know there are time tracking plugins as well as other integrations that allow for your staff to submit reports directly to the software which is a brilliant addition.
Joel McAfee | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
QuickBooks Online
7.6
Pay calculation
NetSuite
4.8
QuickBooks Online
8.1
Benefit plan administration
NetSuite
5.0
QuickBooks Online
6.8
Direct deposit files
NetSuite
5.0
QuickBooks Online
7.3
Salary revision and increment management
NetSuite
6.0
QuickBooks Online
7.6
Reimbursement management
NetSuite
6.0
QuickBooks Online
8.4

Customization

NetSuite
6.4
QuickBooks Online
7.6
API for custom integration
NetSuite
6.5
QuickBooks Online
8.0
Plug-ins
NetSuite
6.4
QuickBooks Online
7.2

Security

NetSuite
7.6
QuickBooks Online
8.7
Single sign-on capability
NetSuite
7.7
QuickBooks Online
8.7
Role-based user permissions
NetSuite
7.4
QuickBooks Online
8.6

Reporting & Analytics

NetSuite
6.3
QuickBooks Online
8.1
Dashboards
NetSuite
6.5
QuickBooks Online
8.1
Standard reports
NetSuite
6.2
QuickBooks Online
8.3
Custom reports
NetSuite
6.1
QuickBooks Online
8.0

General Ledger and Configurable Accounting

NetSuite
6.8
QuickBooks Online
7.6
Accounts payable
NetSuite
7.2
QuickBooks Online
8.2
Accounts receivable
NetSuite
7.3
QuickBooks Online
8.5
Global Financial Support
NetSuite
6.9
QuickBooks Online
6.9
Primary and Secondary Ledgers
NetSuite
7.7
QuickBooks Online
7.3
Intercompany Accounting
NetSuite
6.8
QuickBooks Online
7.7
Localizations
NetSuite
7.7
QuickBooks Online
8.4
Journals and Reconciliations
NetSuite
6.9
QuickBooks Online
7.9
Enterprise Accounting
NetSuite
7.6
QuickBooks Online
8.3
Configurable Accounting
NetSuite
7.6
QuickBooks Online
7.1
Centralized Rules Framework
NetSuite
5.8
QuickBooks Online
8.0
Standardized Processes
NetSuite
7.7
QuickBooks Online
8.0
Cash management
NetSuite
QuickBooks Online
8.1
Bank reconciliation
NetSuite
QuickBooks Online
8.2
Expense management
NetSuite
QuickBooks Online
8.1
Time tracking
NetSuite
QuickBooks Online
5.7
Fixed asset management
NetSuite
QuickBooks Online
6.4
Multi-currency support
NetSuite
QuickBooks Online
4.3
Multi-division support
NetSuite
QuickBooks Online
7.9
Regulations compliance
NetSuite
QuickBooks Online
6.9
Electronic tax filing
NetSuite
QuickBooks Online
8.9
Self-service portal
NetSuite
QuickBooks Online
8.2

Inventory Management

NetSuite
5.4
QuickBooks Online
7.1
Inventory tracking
NetSuite
6.1
QuickBooks Online
7.5
Automatic reordering
NetSuite
5.4
QuickBooks Online
8.4
Location management
NetSuite
5.5
QuickBooks Online
7.7
Manufacturing module
NetSuite
4.6
QuickBooks Online
4.9

Order Management

NetSuite
6.7
QuickBooks Online
7.9
Pricing
NetSuite
6.7
QuickBooks Online
8.1
Order entry
NetSuite
6.1
QuickBooks Online
8.6
Credit card processing
NetSuite
7.1
QuickBooks Online
8.3
Cost of goods sold
NetSuite
6.9
QuickBooks Online
8.0
Order Orchestration
NetSuite
6.8
QuickBooks Online
7.6
End-to-end order visibility
NetSuite
6.9
QuickBooks Online
8.4
Order exception Resolution
NetSuite
6.1
QuickBooks Online
6.2

Subledger and Financial Process

NetSuite
6.8
QuickBooks Online
Automated Invoice Processing
NetSuite
7.2
QuickBooks Online
Shared Services Payments
NetSuite
6.4
QuickBooks Online
Billings Management
NetSuite
6.8
QuickBooks Online
Customer Receipt Applications
NetSuite
6.8
QuickBooks Online
Customer Collections
NetSuite
7.2
QuickBooks Online
Revenue Recognition
NetSuite
7.6
QuickBooks Online
Cash Management
NetSuite
6.5
QuickBooks Online
Asset Management
NetSuite
5.8
QuickBooks Online
Travel & Expense Management
NetSuite
6.8
QuickBooks Online
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
QuickBooks Online
Period Close
NetSuite
7.6
QuickBooks Online
Transactions Tax
NetSuite
6.8
QuickBooks Online
Subledger Reconciliations
NetSuite
6.7
QuickBooks Online
3rd Party Accounting Systems
NetSuite
5.5
QuickBooks Online

Project Financial Management

NetSuite
6.1
QuickBooks Online
Budgeting and Forecasting
NetSuite
5.5
QuickBooks Online
Project Costing
NetSuite
6.3
QuickBooks Online
Cost Capture
NetSuite
6.6
QuickBooks Online
Capital Project Management
NetSuite
6.8
QuickBooks Online
Customer Invoicing
NetSuite
6.6
QuickBooks Online
Customer Contract Compliance
NetSuite
7.3
QuickBooks Online
Project Revenue Recognition
NetSuite
6.0
QuickBooks Online
Project Financial Performance Analysis
NetSuite
6.2
QuickBooks Online
Project Financials Dashboard
NetSuite
5.8
QuickBooks Online
Real-time Financial Reporting
NetSuite
6.3
QuickBooks Online
Embedded Business Intelligence
NetSuite
4.7
QuickBooks Online
Project Planning Collaboration
NetSuite
4.8
QuickBooks Online

Project Execution Management

NetSuite
6.1
QuickBooks Online
Project Planning and Scheduling
NetSuite
5.0
QuickBooks Online
Project Manager Dashboard
NetSuite
4.7
QuickBooks Online
Resource Manager Dashboard
NetSuite
4.4
QuickBooks Online
Task Insight for Project Managers
NetSuite
6.0
QuickBooks Online
Project Manager Mobile Functionality
NetSuite
6.6
QuickBooks Online
Team Member Task Collaboration
NetSuite
6.0
QuickBooks Online
Team Member Mobile Functionality
NetSuite
6.6
QuickBooks Online
Project Candidate Search
NetSuite
6.4
QuickBooks Online
Project Candidate Comparison and Analysis
NetSuite
6.4
QuickBooks Online
Defineable Resource Pools
NetSuite
6.4
QuickBooks Online
Defineable Resource Pools
NetSuite
6.4
QuickBooks Online
Talent Profiles
NetSuite
5.9
QuickBooks Online
Real-Time Project Reporting
NetSuite
6.4
QuickBooks Online
Absence Management
NetSuite
7.0
QuickBooks Online
Product Lifecycle Management
NetSuite
7.0
QuickBooks Online

Grants Management

NetSuite
6.5
QuickBooks Online
Award Lifecycle Management
NetSuite
6.7
QuickBooks Online
Spending Control
NetSuite
6.7
QuickBooks Online
Indirect Cost Management
NetSuite
6.7
QuickBooks Online
Billing
NetSuite
5.8
QuickBooks Online

Procurement

NetSuite
6.6
QuickBooks Online
Sourcing Team Collaboration
NetSuite
7.2
QuickBooks Online
Sourcing Analysis
NetSuite
6.5
QuickBooks Online
Bids Analyzed and Compared
NetSuite
6.5
QuickBooks Online
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
QuickBooks Online
Contract Authoring
NetSuite
6.1
QuickBooks Online
Contract Compliance Management
NetSuite
6.1
QuickBooks Online
Contract History
NetSuite
6.1
QuickBooks Online
Contract Renewal Automation
NetSuite
6.0
QuickBooks Online
Contract Repository
NetSuite
6.0
QuickBooks Online
Contract Standardization and Enforcement
NetSuite
6.0
QuickBooks Online
Electronic Signatures
NetSuite
6.5
QuickBooks Online
Invoice Automated Matching
NetSuite
6.5
QuickBooks Online
Purchasing Risk and Compliance Management
NetSuite
6.5
QuickBooks Online
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
QuickBooks Online
Spend Compliance Management
NetSuite
7.7
QuickBooks Online
Supplier Assessment
NetSuite
7.0
QuickBooks Online
Supplier Communication and Collaboration
NetSuite
7.2
QuickBooks Online
Supplier Management
NetSuite
7.8
QuickBooks Online
Supplier Portal
NetSuite
7.0
QuickBooks Online

Risk Management

NetSuite
6.7
QuickBooks Online
Risk Repository
NetSuite
7.0
QuickBooks Online
Control Management
NetSuite
6.4
QuickBooks Online
Control Mapping
NetSuite
6.4
QuickBooks Online
Control Efficiency Assessments
NetSuite
6.4
QuickBooks Online
Automated Control Assessments
NetSuite
6.4
QuickBooks Online
Assessment Capture
NetSuite
7.0
QuickBooks Online
Issue Detection
NetSuite
7.0
QuickBooks Online
Automatic Notification
NetSuite
7.0
QuickBooks Online
Remediation and Certification
NetSuite
6.4
QuickBooks Online

Logistics

NetSuite
4.2
QuickBooks Online
Transportation Planning and Optimization
NetSuite
4.2
QuickBooks Online
Transportation Sourcing Management
NetSuite
4.2
QuickBooks Online
Transportation Process Integration
NetSuite
5.0
QuickBooks Online
Transportation Execution Management
NetSuite
4.1
QuickBooks Online
Freight Payment Automation
NetSuite
4.1
QuickBooks Online
Trade Management
NetSuite
3.6
QuickBooks Online
Trade Regulatory Compliance Management
NetSuite
6.0
QuickBooks Online
Customs Entry Management
NetSuite
4.1
QuickBooks Online
Customs Document Management
NetSuite
3.4
QuickBooks Online
Customs Document Collaboration
NetSuite
3.1
QuickBooks Online
Fulfillment Management
NetSuite
3.8
QuickBooks Online
Inventory Visibility
NetSuite
5.0
QuickBooks Online
Warehouse Workforce Management
NetSuite
4.4
QuickBooks Online

Manufacturing

NetSuite
5.2
QuickBooks Online
Production Process Design
NetSuite
4.9
QuickBooks Online
Supply Chain Business Flows
NetSuite
4.1
QuickBooks Online
Production Management
NetSuite
4.1
QuickBooks Online
Contracted Manufacturing Management
NetSuite
3.9
QuickBooks Online
Configuration Management
NetSuite
7.7
QuickBooks Online
Work Definition
NetSuite
3.5
QuickBooks Online
Work Execution
NetSuite
4.5
QuickBooks Online
Advanced Fulfillment
NetSuite
7.3
QuickBooks Online
Manufacturing Costs
NetSuite
6.3
QuickBooks Online

Supply Chain

NetSuite
5.1
QuickBooks Online
Forecasting
NetSuite
4.7
QuickBooks Online
Inventory Planning
NetSuite
4.1
QuickBooks Online
Multi-tier Supply Chain Planning
NetSuite
6.8
QuickBooks Online
Performance Monitoring
NetSuite
4.8
QuickBooks Online

Product Lifecycle Management

NetSuite
4.7
QuickBooks Online
Ideation Management
NetSuite
4.6
QuickBooks Online
Requirements Management
NetSuite
7.0
QuickBooks Online
Proposal Management
NetSuite
3.6
QuickBooks Online
Innovation Portfolio Management
NetSuite
4.1
QuickBooks Online
Product Master Data Management
NetSuite
4.1
QuickBooks Online
Vendor Portal
NetSuite
4.7
QuickBooks Online
Project Portfolio Management
NetSuite
4.6
QuickBooks Online

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

QuickBooks Online

  • The user interface is clean and things are easy to find. This saves us time from having to look for things we need. If we can't find something, the Help and Search features are easy to use.
  • There is a bar graph at the top of my Customers page that shows a breakdown of overdue invoices, open invoices, and those that have been paid in the last 30 days. This is nice because I can see all this information quickly when I need it.
  • We can customize invoices as much as we need to and it is very user-friendly. We can email individual invoices or in bulk to save time. We can send invoice reminders and statements in a flash as well. All of these things help us get paid on time.
Jennifer Walschap | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

QuickBooks Online

  • Non-profit functionality for fundraising - I have to categorize accounts receivable as sales, and instead of being able to show collection of the sale and put the funds into our fundraising (income) account upon collection, I have to delete the sale and recategorize the expense as a fundraising
  • Reports could be more clearly labeled so I could find what I need better (e.g. being able to pull how much I paid a contractor by name).
  • Reconciliation of errors between bank and QuickBooks accounts - I make mistakes, I need to know there's an easy way to reset the account to zero our minor errors, but have not yet found the means to do so.
Dylan DeClerck | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.9
Based on 21 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
John H. Adair CPA | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 8.4
Based on 12 answers
It's Easy enough to learn the basic for a new user; though if you are required to go more in depth in recording assets or liability accounts it could get somewhat confusing for the every day user who doesn't know double-entry accounting. It's great for a business that just wants profit and loss information available at their fingertips.
Lindsay Foucht | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.6
Based on 3 answers
While there is an app, which makes it accessible, all the features are not available.
Tya Bolton | TrustRadius Reviewer

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 7.9
Based on 2 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Colleen Walker | TrustRadius Reviewer

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 4.0
Based on 5 answers
Not that overally impressed with the support when having issues with the app or desktop version. I lost my patience and at times just gave up and tried another process outside of QuickBooks. This is definitely something QuickBooks needs to work on improving as this could lose them customers in the long run. The benefits at the moment outweigh any of the frustrations I face.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online 5.2
Based on 3 answers
I'm frustrated. Wound up with two companies, have to keep switching back and forth. This is unsatisfactory!
Robin M. Robboy, CPA | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

QuickBooks Online

QuickBooks Online (QBO) is a decent product that has some limitations. On the surface the product pretty much does what it is suppose to, however there have been some occasions where clients stated banking information was not imported, or imported incorrectly, the software was operating at a slow pace, and the add-on integrations were a problem. Depending on your needs a look at one of the other cloud based accounting softwares may be warranted
Anonymous | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

QuickBooks Online

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

QuickBooks Online

  • QBO allowed us to integrate with our CPA quickly, absolute must to keep in compliance with tax laws.
  • Having our books organized in QBO is critical for commercial bank loan officers if you need financing.
  • We are able to manage bookkeeping and accounting needs with no staff dedicated to that function - those are tangible cost savings.
Sandeep Malhotra | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite
5.9
QuickBooks Online
8.1

Likelihood to Renew

NetSuite
8.0
QuickBooks Online
8.9

Usability

NetSuite
9.0
QuickBooks Online
8.4

Reliability and Availability

NetSuite
9.4
QuickBooks Online
5.6

Performance

NetSuite
7.7
QuickBooks Online
7.9

Support Rating

NetSuite
1.0
QuickBooks Online
4.0

In-Person Training

NetSuite
7.3
QuickBooks Online

Online Training

NetSuite
8.0
QuickBooks Online

Implementation Rating

NetSuite
7.3
QuickBooks Online
5.2

Scalability

NetSuite
8.4
QuickBooks Online

Add comparison