What users are saying about
368 Ratings
9 Ratings
368 Ratings
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Score 7.1 out of 100
9 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

SaaSOptics

Revenue recognition is a big issue for SaaS companies whether or not they are audited. SaaSOptics was built around the idea of proper revenue recognition per GAAP. If you have contract with more than 15 customers and need to track those contract expirations, bill the customers, and are concerned with revenue recognition, then the product works well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
SaaSOptics
Pay calculation
NetSuite
4.8
SaaSOptics
Benefit plan administration
NetSuite
5.0
SaaSOptics
Direct deposit files
NetSuite
5.0
SaaSOptics
Salary revision and increment management
NetSuite
6.0
SaaSOptics
Reimbursement management
NetSuite
6.0
SaaSOptics

Customization

NetSuite
6.4
SaaSOptics
API for custom integration
NetSuite
6.5
SaaSOptics
Plug-ins
NetSuite
6.4
SaaSOptics

Security

NetSuite
7.6
SaaSOptics
Single sign-on capability
NetSuite
7.7
SaaSOptics
Role-based user permissions
NetSuite
7.4
SaaSOptics

Reporting & Analytics

NetSuite
6.3
SaaSOptics
Dashboards
NetSuite
6.5
SaaSOptics
Standard reports
NetSuite
6.2
SaaSOptics
Custom reports
NetSuite
6.1
SaaSOptics

General Ledger and Configurable Accounting

NetSuite
6.8
SaaSOptics
Accounts payable
NetSuite
7.2
SaaSOptics
Accounts receivable
NetSuite
7.3
SaaSOptics
Global Financial Support
NetSuite
6.9
SaaSOptics
Primary and Secondary Ledgers
NetSuite
7.7
SaaSOptics
Intercompany Accounting
NetSuite
6.8
SaaSOptics
Localizations
NetSuite
7.7
SaaSOptics
Journals and Reconciliations
NetSuite
6.9
SaaSOptics
Enterprise Accounting
NetSuite
7.6
SaaSOptics
Configurable Accounting
NetSuite
7.6
SaaSOptics
Centralized Rules Framework
NetSuite
5.9
SaaSOptics
Standardized Processes
NetSuite
7.7
SaaSOptics

Inventory Management

NetSuite
5.4
SaaSOptics
Inventory tracking
NetSuite
6.1
SaaSOptics
Automatic reordering
NetSuite
5.4
SaaSOptics
Location management
NetSuite
5.5
SaaSOptics
Manufacturing module
NetSuite
4.7
SaaSOptics

Order Management

NetSuite
6.7
SaaSOptics
Pricing
NetSuite
6.7
SaaSOptics
Order entry
NetSuite
6.1
SaaSOptics
Credit card processing
NetSuite
7.2
SaaSOptics
Cost of goods sold
NetSuite
6.9
SaaSOptics
Order Orchestration
NetSuite
6.8
SaaSOptics
End-to-end order visibility
NetSuite
7.0
SaaSOptics
Order exception Resolution
NetSuite
6.2
SaaSOptics

Subledger and Financial Process

NetSuite
6.8
SaaSOptics
Automated Invoice Processing
NetSuite
7.3
SaaSOptics
Shared Services Payments
NetSuite
6.4
SaaSOptics
Billings Management
NetSuite
6.8
SaaSOptics
Customer Receipt Applications
NetSuite
6.8
SaaSOptics
Customer Collections
NetSuite
7.2
SaaSOptics
Revenue Recognition
NetSuite
7.6
SaaSOptics
Cash Management
NetSuite
6.5
SaaSOptics
Asset Management
NetSuite
5.8
SaaSOptics
Travel & Expense Management
NetSuite
6.8
SaaSOptics
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
SaaSOptics
Period Close
NetSuite
7.6
SaaSOptics
Transactions Tax
NetSuite
6.8
SaaSOptics
Subledger Reconciliations
NetSuite
6.7
SaaSOptics
3rd Party Accounting Systems
NetSuite
5.5
SaaSOptics

Project Financial Management

NetSuite
6.1
SaaSOptics
Budgeting and Forecasting
NetSuite
5.5
SaaSOptics
Project Costing
NetSuite
6.3
SaaSOptics
Cost Capture
NetSuite
6.6
SaaSOptics
Capital Project Management
NetSuite
6.8
SaaSOptics
Customer Invoicing
NetSuite
6.6
SaaSOptics
Customer Contract Compliance
NetSuite
7.4
SaaSOptics
Project Revenue Recognition
NetSuite
6.0
SaaSOptics
Project Financial Performance Analysis
NetSuite
6.2
SaaSOptics
Project Financials Dashboard
NetSuite
5.8
SaaSOptics
Real-time Financial Reporting
NetSuite
6.3
SaaSOptics
Embedded Business Intelligence
NetSuite
4.7
SaaSOptics
Project Planning Collaboration
NetSuite
4.9
SaaSOptics

Project Execution Management

NetSuite
6.1
SaaSOptics
Project Planning and Scheduling
NetSuite
5.1
SaaSOptics
Project Manager Dashboard
NetSuite
4.7
SaaSOptics
Resource Manager Dashboard
NetSuite
4.4
SaaSOptics
Task Insight for Project Managers
NetSuite
6.0
SaaSOptics
Project Manager Mobile Functionality
NetSuite
6.6
SaaSOptics
Team Member Task Collaboration
NetSuite
6.0
SaaSOptics
Team Member Mobile Functionality
NetSuite
6.7
SaaSOptics
Project Candidate Search
NetSuite
6.4
SaaSOptics
Project Candidate Comparison and Analysis
NetSuite
6.4
SaaSOptics
Defineable Resource Pools
NetSuite
6.4
SaaSOptics
Defineable Resource Pools
NetSuite
6.4
SaaSOptics
Talent Profiles
NetSuite
5.9
SaaSOptics
Real-Time Project Reporting
NetSuite
6.4
SaaSOptics
Absence Management
NetSuite
7.0
SaaSOptics
Product Lifecycle Management
NetSuite
7.0
SaaSOptics

Grants Management

NetSuite
6.5
SaaSOptics
Award Lifecycle Management
NetSuite
6.7
SaaSOptics
Spending Control
NetSuite
6.7
SaaSOptics
Indirect Cost Management
NetSuite
6.7
SaaSOptics
Billing
NetSuite
5.8
SaaSOptics

Procurement

NetSuite
6.6
SaaSOptics
Sourcing Team Collaboration
NetSuite
7.2
SaaSOptics
Sourcing Analysis
NetSuite
6.5
SaaSOptics
Bids Analyzed and Compared
NetSuite
6.5
SaaSOptics
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
SaaSOptics
Contract Authoring
NetSuite
6.1
SaaSOptics
Contract Compliance Management
NetSuite
6.1
SaaSOptics
Contract History
NetSuite
6.1
SaaSOptics
Contract Renewal Automation
NetSuite
6.0
SaaSOptics
Contract Repository
NetSuite
6.0
SaaSOptics
Contract Standardization and Enforcement
NetSuite
6.0
SaaSOptics
Electronic Signatures
NetSuite
6.5
SaaSOptics
Invoice Automated Matching
NetSuite
6.5
SaaSOptics
Purchasing Risk and Compliance Management
NetSuite
6.5
SaaSOptics
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
SaaSOptics
Spend Compliance Management
NetSuite
7.7
SaaSOptics
Supplier Assessment
NetSuite
7.0
SaaSOptics
Supplier Communication and Collaboration
NetSuite
7.2
SaaSOptics
Supplier Management
NetSuite
7.8
SaaSOptics
Supplier Portal
NetSuite
7.0
SaaSOptics

Risk Management

NetSuite
6.7
SaaSOptics
Risk Repository
NetSuite
7.0
SaaSOptics
Control Management
NetSuite
6.4
SaaSOptics
Control Mapping
NetSuite
6.4
SaaSOptics
Control Efficiency Assessments
NetSuite
6.4
SaaSOptics
Automated Control Assessments
NetSuite
6.4
SaaSOptics
Assessment Capture
NetSuite
7.0
SaaSOptics
Issue Detection
NetSuite
7.0
SaaSOptics
Automatic Notification
NetSuite
7.0
SaaSOptics
Remediation and Certification
NetSuite
6.4
SaaSOptics

Logistics

NetSuite
4.3
SaaSOptics
Transportation Planning and Optimization
NetSuite
4.2
SaaSOptics
Transportation Sourcing Management
NetSuite
4.2
SaaSOptics
Transportation Process Integration
NetSuite
5.1
SaaSOptics
Transportation Execution Management
NetSuite
4.1
SaaSOptics
Freight Payment Automation
NetSuite
4.1
SaaSOptics
Trade Management
NetSuite
3.6
SaaSOptics
Trade Regulatory Compliance Management
NetSuite
6.0
SaaSOptics
Customs Entry Management
NetSuite
4.1
SaaSOptics
Customs Document Management
NetSuite
3.4
SaaSOptics
Customs Document Collaboration
NetSuite
3.1
SaaSOptics
Fulfillment Management
NetSuite
3.9
SaaSOptics
Inventory Visibility
NetSuite
5.0
SaaSOptics
Warehouse Workforce Management
NetSuite
4.4
SaaSOptics

Manufacturing

NetSuite
5.2
SaaSOptics
Production Process Design
NetSuite
4.9
SaaSOptics
Supply Chain Business Flows
NetSuite
4.1
SaaSOptics
Production Management
NetSuite
4.1
SaaSOptics
Contracted Manufacturing Management
NetSuite
3.9
SaaSOptics
Configuration Management
NetSuite
7.7
SaaSOptics
Work Definition
NetSuite
3.6
SaaSOptics
Work Execution
NetSuite
4.5
SaaSOptics
Advanced Fulfillment
NetSuite
7.3
SaaSOptics
Manufacturing Costs
NetSuite
6.3
SaaSOptics

Supply Chain

NetSuite
5.1
SaaSOptics
Forecasting
NetSuite
4.7
SaaSOptics
Inventory Planning
NetSuite
4.1
SaaSOptics
Multi-tier Supply Chain Planning
NetSuite
6.8
SaaSOptics
Performance Monitoring
NetSuite
4.8
SaaSOptics

Product Lifecycle Management

NetSuite
4.7
SaaSOptics
Ideation Management
NetSuite
4.6
SaaSOptics
Requirements Management
NetSuite
7.0
SaaSOptics
Proposal Management
NetSuite
3.6
SaaSOptics
Innovation Portfolio Management
NetSuite
4.1
SaaSOptics
Product Master Data Management
NetSuite
4.1
SaaSOptics
Vendor Portal
NetSuite
4.7
SaaSOptics
Project Portfolio Management
NetSuite
4.6
SaaSOptics

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

SaaSOptics

  • Managing deferred revenue.
  • Contract management is flexible and allows us to see data that we never had before.
  • Billing is painless and is now done within a couple hours. Previously it would take at least 1-2 days.
  • Business Metrics and Reporting.
Mindy Molisee | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

SaaSOptics

  • The dashboard is difficult to customize
  • I would like to be able to delete report snapshots and have a better way to organize saved reports
  • Chat feature for help would be nice
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

SaaSOptics

Insight Squared did not integrate with HubSpot which is what we use as our CRM. We chose SaaSOptics because it offered GAAP compliant revenue recognition, great reporting, and the user experience quality was high.
Andrew Christianson | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

SaaSOptics

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

SaaSOptics

  • SaaSOptics has allowed us to show our true financials using deferred revenue.
  • SaaSOptics has saved my organization hours of work on reporting ARR, MRR and related data for our sales staff.
Jodi Shaw | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SaaSOptics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite
5.9
SaaSOptics
9.2

Likelihood to Renew

NetSuite
8.0
SaaSOptics

Usability

NetSuite
9.0
SaaSOptics

Reliability and Availability

NetSuite
9.4
SaaSOptics

Performance

NetSuite
7.7
SaaSOptics

Support Rating

NetSuite
1.0
SaaSOptics

In-Person Training

NetSuite
7.3
SaaSOptics

Online Training

NetSuite
8.0
SaaSOptics

Implementation Rating

NetSuite
7.3
SaaSOptics

Scalability

NetSuite
8.4
SaaSOptics

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