What users are saying about
369 Ratings
9 Ratings
369 Ratings
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Score 7.1 out of 100
9 Ratings
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Score 5.4 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Sage X3

I wouldn't suggest this ERP for small organizations, especially if there is no IT staff. While they do offer support packages, they can be costly as certain packages limit the number of times you can call in. Hiring an outside consulting firm to support is another route, however that could become costly as well. Medium to large businesses with savvy tech staff would be a good fit for this ERP.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Sage X3
Pay calculation
NetSuite
4.8
Sage X3
Benefit plan administration
NetSuite
5.0
Sage X3
Direct deposit files
NetSuite
5.0
Sage X3
Salary revision and increment management
NetSuite
6.0
Sage X3
Reimbursement management
NetSuite
6.0
Sage X3

Customization

NetSuite
6.4
Sage X3
5.0
API for custom integration
NetSuite
6.5
Sage X3
Plug-ins
NetSuite
6.4
Sage X3
5.0

Security

NetSuite
7.5
Sage X3
5.0
Single sign-on capability
NetSuite
7.7
Sage X3
Role-based user permissions
NetSuite
7.4
Sage X3
5.0

Reporting & Analytics

NetSuite
6.2
Sage X3
6.0
Dashboards
NetSuite
6.5
Sage X3
5.0
Standard reports
NetSuite
6.1
Sage X3
5.0
Custom reports
NetSuite
6.0
Sage X3
8.0

General Ledger and Configurable Accounting

NetSuite
6.8
Sage X3
5.0
Accounts payable
NetSuite
7.1
Sage X3
5.0
Accounts receivable
NetSuite
7.3
Sage X3
5.0
Global Financial Support
NetSuite
6.9
Sage X3
Primary and Secondary Ledgers
NetSuite
7.7
Sage X3
Intercompany Accounting
NetSuite
6.8
Sage X3
Localizations
NetSuite
7.7
Sage X3
5.0
Journals and Reconciliations
NetSuite
6.9
Sage X3
5.0
Enterprise Accounting
NetSuite
7.6
Sage X3
Configurable Accounting
NetSuite
7.6
Sage X3
5.0
Centralized Rules Framework
NetSuite
5.8
Sage X3
Standardized Processes
NetSuite
7.7
Sage X3
5.0

Inventory Management

NetSuite
5.4
Sage X3
5.0
Inventory tracking
NetSuite
6.1
Sage X3
Automatic reordering
NetSuite
5.3
Sage X3
Location management
NetSuite
5.4
Sage X3
5.0
Manufacturing module
NetSuite
4.6
Sage X3

Order Management

NetSuite
6.7
Sage X3
5.0
Pricing
NetSuite
6.7
Sage X3
5.0
Order entry
NetSuite
6.1
Sage X3
5.0
Credit card processing
NetSuite
7.1
Sage X3
Cost of goods sold
NetSuite
6.9
Sage X3
Order Orchestration
NetSuite
6.8
Sage X3
End-to-end order visibility
NetSuite
6.9
Sage X3
5.0
Order exception Resolution
NetSuite
6.1
Sage X3

Subledger and Financial Process

NetSuite
6.7
Sage X3
5.0
Automated Invoice Processing
NetSuite
7.2
Sage X3
Shared Services Payments
NetSuite
6.4
Sage X3
5.0
Billings Management
NetSuite
6.7
Sage X3
5.0
Customer Receipt Applications
NetSuite
6.8
Sage X3
Customer Collections
NetSuite
7.2
Sage X3
5.0
Revenue Recognition
NetSuite
7.6
Sage X3
Cash Management
NetSuite
6.5
Sage X3
5.0
Asset Management
NetSuite
5.8
Sage X3
5.0
Travel & Expense Management
NetSuite
6.7
Sage X3
5.0
Budgetary Control & Encumbrance Accounting
NetSuite
6.7
Sage X3
5.0
Period Close
NetSuite
7.6
Sage X3
5.0
Transactions Tax
NetSuite
6.8
Sage X3
5.0
Subledger Reconciliations
NetSuite
6.7
Sage X3
5.0
3rd Party Accounting Systems
NetSuite
5.5
Sage X3

Project Financial Management

NetSuite
6.1
Sage X3
Budgeting and Forecasting
NetSuite
5.5
Sage X3
Project Costing
NetSuite
6.3
Sage X3
Cost Capture
NetSuite
6.6
Sage X3
Capital Project Management
NetSuite
6.8
Sage X3
Customer Invoicing
NetSuite
6.6
Sage X3
Customer Contract Compliance
NetSuite
7.3
Sage X3
Project Revenue Recognition
NetSuite
5.9
Sage X3
Project Financial Performance Analysis
NetSuite
6.2
Sage X3
Project Financials Dashboard
NetSuite
5.8
Sage X3
Real-time Financial Reporting
NetSuite
6.2
Sage X3
Embedded Business Intelligence
NetSuite
4.7
Sage X3
Project Planning Collaboration
NetSuite
4.8
Sage X3

Project Execution Management

NetSuite
6.1
Sage X3
Project Planning and Scheduling
NetSuite
5.0
Sage X3
Project Manager Dashboard
NetSuite
4.7
Sage X3
Resource Manager Dashboard
NetSuite
4.4
Sage X3
Task Insight for Project Managers
NetSuite
6.0
Sage X3
Project Manager Mobile Functionality
NetSuite
6.6
Sage X3
Team Member Task Collaboration
NetSuite
6.0
Sage X3
Team Member Mobile Functionality
NetSuite
6.6
Sage X3
Project Candidate Search
NetSuite
6.4
Sage X3
Project Candidate Comparison and Analysis
NetSuite
6.4
Sage X3
Defineable Resource Pools
NetSuite
6.4
Sage X3
Defineable Resource Pools
NetSuite
6.4
Sage X3
Talent Profiles
NetSuite
5.8
Sage X3
Real-Time Project Reporting
NetSuite
6.4
Sage X3
Absence Management
NetSuite
7.0
Sage X3
Product Lifecycle Management
NetSuite
7.0
Sage X3

Grants Management

NetSuite
6.5
Sage X3
Award Lifecycle Management
NetSuite
6.7
Sage X3
Spending Control
NetSuite
6.7
Sage X3
Indirect Cost Management
NetSuite
6.7
Sage X3
Billing
NetSuite
5.8
Sage X3

Procurement

NetSuite
6.6
Sage X3
Sourcing Team Collaboration
NetSuite
7.1
Sage X3
Sourcing Analysis
NetSuite
6.5
Sage X3
Bids Analyzed and Compared
NetSuite
6.5
Sage X3
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Sage X3
Contract Authoring
NetSuite
6.1
Sage X3
Contract Compliance Management
NetSuite
6.1
Sage X3
Contract History
NetSuite
6.1
Sage X3
Contract Renewal Automation
NetSuite
6.0
Sage X3
Contract Repository
NetSuite
6.0
Sage X3
Contract Standardization and Enforcement
NetSuite
6.0
Sage X3
Electronic Signatures
NetSuite
6.5
Sage X3
Invoice Automated Matching
NetSuite
6.5
Sage X3
Purchasing Risk and Compliance Management
NetSuite
6.4
Sage X3
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Sage X3
Spend Compliance Management
NetSuite
7.7
Sage X3
Supplier Assessment
NetSuite
7.0
Sage X3
Supplier Communication and Collaboration
NetSuite
7.1
Sage X3
Supplier Management
NetSuite
7.8
Sage X3
Supplier Portal
NetSuite
7.0
Sage X3

Risk Management

NetSuite
6.7
Sage X3
Risk Repository
NetSuite
7.0
Sage X3
Control Management
NetSuite
6.4
Sage X3
Control Mapping
NetSuite
6.4
Sage X3
Control Efficiency Assessments
NetSuite
6.4
Sage X3
Automated Control Assessments
NetSuite
6.4
Sage X3
Assessment Capture
NetSuite
7.0
Sage X3
Issue Detection
NetSuite
7.0
Sage X3
Automatic Notification
NetSuite
7.0
Sage X3
Remediation and Certification
NetSuite
6.4
Sage X3

Logistics

NetSuite
4.2
Sage X3
5.0
Transportation Planning and Optimization
NetSuite
4.1
Sage X3
5.0
Transportation Sourcing Management
NetSuite
4.2
Sage X3
5.0
Transportation Process Integration
NetSuite
5.0
Sage X3
5.0
Transportation Execution Management
NetSuite
4.1
Sage X3
5.0
Freight Payment Automation
NetSuite
4.1
Sage X3
5.0
Trade Management
NetSuite
3.6
Sage X3
5.0
Trade Regulatory Compliance Management
NetSuite
6.0
Sage X3
5.0
Customs Entry Management
NetSuite
4.1
Sage X3
5.0
Customs Document Management
NetSuite
3.4
Sage X3
5.0
Customs Document Collaboration
NetSuite
3.1
Sage X3
5.0
Fulfillment Management
NetSuite
3.8
Sage X3
5.0
Inventory Visibility
NetSuite
5.0
Sage X3
5.0
Warehouse Workforce Management
NetSuite
4.4
Sage X3
5.0

Manufacturing

NetSuite
5.2
Sage X3
Production Process Design
NetSuite
4.9
Sage X3
Supply Chain Business Flows
NetSuite
4.1
Sage X3
Production Management
NetSuite
4.1
Sage X3
Contracted Manufacturing Management
NetSuite
3.9
Sage X3
Configuration Management
NetSuite
7.7
Sage X3
Work Definition
NetSuite
3.5
Sage X3
Work Execution
NetSuite
4.5
Sage X3
Advanced Fulfillment
NetSuite
7.3
Sage X3
Manufacturing Costs
NetSuite
6.3
Sage X3

Supply Chain

NetSuite
5.1
Sage X3
Forecasting
NetSuite
4.6
Sage X3
Inventory Planning
NetSuite
4.1
Sage X3
Multi-tier Supply Chain Planning
NetSuite
6.8
Sage X3
Performance Monitoring
NetSuite
4.8
Sage X3

Product Lifecycle Management

NetSuite
4.7
Sage X3
Ideation Management
NetSuite
4.6
Sage X3
Requirements Management
NetSuite
7.0
Sage X3
Proposal Management
NetSuite
3.6
Sage X3
Innovation Portfolio Management
NetSuite
4.1
Sage X3
Product Master Data Management
NetSuite
4.1
Sage X3
Vendor Portal
NetSuite
4.7
Sage X3
Project Portfolio Management
NetSuite
4.6
Sage X3

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Sage X3

  • The user interface has everything you would expect and in practical locations so you do not have to hunt and peck for the items you are looking for
  • Drill-down from GL to submodules works seamlessly
  • Easy import and export of data
  • The software is relatively easy to manage
Anonymous | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Sage X3

  • Complications in configuration. Had to use a third party vendor to help us customize the system so we could better use it within the organization. This added additional expense
  • Some error messages are in French. If you aren't French, or can't speak French, this makes it pretty hard to troubleshoot
  • If you want to customize reports, you need to know Crystal Reporting (at least for the version I am using)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Sage X3

Unfortunately, the product was purchased before I began working at the organization. I am unsure what other products they may have reviewed before purchasing Sage ERP X3.
Anonymous | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Sage X3

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Sage X3

  • Created efficiencies within the organization.
  • Centralized data input and retrieval.
  • Can be an expensive undertaking for an SMB.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sage X3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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