What users are saying about
369 Ratings
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Sugar Sell (SugarCRM)
Pay calculation
NetSuite
4.8
Sugar Sell (SugarCRM)
Benefit plan administration
NetSuite
5.0
Sugar Sell (SugarCRM)
Direct deposit files
NetSuite
5.0
Sugar Sell (SugarCRM)
Salary revision and increment management
NetSuite
6.0
Sugar Sell (SugarCRM)
Reimbursement management
NetSuite
6.0
Sugar Sell (SugarCRM)

Customization

NetSuite
6.4
Sugar Sell (SugarCRM)
7.9
API for custom integration
NetSuite
6.5
Sugar Sell (SugarCRM)
7.9
Plug-ins
NetSuite
6.4
Sugar Sell (SugarCRM)
Custom fields
NetSuite
Sugar Sell (SugarCRM)
8.4
Custom objects
NetSuite
Sugar Sell (SugarCRM)
7.5
Scripting environment
NetSuite
Sugar Sell (SugarCRM)
7.7

Security

NetSuite
7.6
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
NetSuite
7.7
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
NetSuite
7.4
Sugar Sell (SugarCRM)
8.9

Reporting & Analytics

NetSuite
6.2
Sugar Sell (SugarCRM)
Dashboards
NetSuite
6.5
Sugar Sell (SugarCRM)
Standard reports
NetSuite
6.2
Sugar Sell (SugarCRM)
Custom reports
NetSuite
6.1
Sugar Sell (SugarCRM)

General Ledger and Configurable Accounting

NetSuite
6.8
Sugar Sell (SugarCRM)
Accounts payable
NetSuite
7.2
Sugar Sell (SugarCRM)
Accounts receivable
NetSuite
7.3
Sugar Sell (SugarCRM)
Global Financial Support
NetSuite
6.9
Sugar Sell (SugarCRM)
Primary and Secondary Ledgers
NetSuite
7.7
Sugar Sell (SugarCRM)
Intercompany Accounting
NetSuite
6.8
Sugar Sell (SugarCRM)
Localizations
NetSuite
7.7
Sugar Sell (SugarCRM)
Journals and Reconciliations
NetSuite
6.9
Sugar Sell (SugarCRM)
Enterprise Accounting
NetSuite
7.6
Sugar Sell (SugarCRM)
Configurable Accounting
NetSuite
7.6
Sugar Sell (SugarCRM)
Centralized Rules Framework
NetSuite
5.8
Sugar Sell (SugarCRM)
Standardized Processes
NetSuite
7.7
Sugar Sell (SugarCRM)

Inventory Management

NetSuite
5.4
Sugar Sell (SugarCRM)
Inventory tracking
NetSuite
6.1
Sugar Sell (SugarCRM)
Automatic reordering
NetSuite
5.3
Sugar Sell (SugarCRM)
Location management
NetSuite
5.5
Sugar Sell (SugarCRM)
Manufacturing module
NetSuite
4.6
Sugar Sell (SugarCRM)

Order Management

NetSuite
6.7
Sugar Sell (SugarCRM)
Pricing
NetSuite
6.7
Sugar Sell (SugarCRM)
Order entry
NetSuite
6.1
Sugar Sell (SugarCRM)
Credit card processing
NetSuite
7.1
Sugar Sell (SugarCRM)
Cost of goods sold
NetSuite
6.9
Sugar Sell (SugarCRM)
Order Orchestration
NetSuite
6.8
Sugar Sell (SugarCRM)
End-to-end order visibility
NetSuite
6.9
Sugar Sell (SugarCRM)
Order exception Resolution
NetSuite
6.1
Sugar Sell (SugarCRM)

Subledger and Financial Process

NetSuite
6.7
Sugar Sell (SugarCRM)
Automated Invoice Processing
NetSuite
7.2
Sugar Sell (SugarCRM)
Shared Services Payments
NetSuite
6.4
Sugar Sell (SugarCRM)
Billings Management
NetSuite
6.8
Sugar Sell (SugarCRM)
Customer Receipt Applications
NetSuite
6.8
Sugar Sell (SugarCRM)
Customer Collections
NetSuite
7.2
Sugar Sell (SugarCRM)
Revenue Recognition
NetSuite
7.6
Sugar Sell (SugarCRM)
Cash Management
NetSuite
6.5
Sugar Sell (SugarCRM)
Asset Management
NetSuite
5.8
Sugar Sell (SugarCRM)
Travel & Expense Management
NetSuite
6.8
Sugar Sell (SugarCRM)
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Sugar Sell (SugarCRM)
Period Close
NetSuite
7.6
Sugar Sell (SugarCRM)
Transactions Tax
NetSuite
6.8
Sugar Sell (SugarCRM)
Subledger Reconciliations
NetSuite
6.7
Sugar Sell (SugarCRM)
3rd Party Accounting Systems
NetSuite
5.5
Sugar Sell (SugarCRM)

Project Financial Management

NetSuite
6.1
Sugar Sell (SugarCRM)
Budgeting and Forecasting
NetSuite
5.5
Sugar Sell (SugarCRM)
Project Costing
NetSuite
6.3
Sugar Sell (SugarCRM)
Cost Capture
NetSuite
6.6
Sugar Sell (SugarCRM)
Capital Project Management
NetSuite
6.8
Sugar Sell (SugarCRM)
Customer Invoicing
NetSuite
6.6
Sugar Sell (SugarCRM)
Customer Contract Compliance
NetSuite
7.3
Sugar Sell (SugarCRM)
Project Revenue Recognition
NetSuite
6.0
Sugar Sell (SugarCRM)
Project Financial Performance Analysis
NetSuite
6.2
Sugar Sell (SugarCRM)
Project Financials Dashboard
NetSuite
5.8
Sugar Sell (SugarCRM)
Real-time Financial Reporting
NetSuite
6.3
Sugar Sell (SugarCRM)
Embedded Business Intelligence
NetSuite
4.7
Sugar Sell (SugarCRM)
Project Planning Collaboration
NetSuite
4.8
Sugar Sell (SugarCRM)

Project Execution Management

NetSuite
6.1
Sugar Sell (SugarCRM)
Project Planning and Scheduling
NetSuite
5.0
Sugar Sell (SugarCRM)
Project Manager Dashboard
NetSuite
4.7
Sugar Sell (SugarCRM)
Resource Manager Dashboard
NetSuite
4.4
Sugar Sell (SugarCRM)
Task Insight for Project Managers
NetSuite
6.0
Sugar Sell (SugarCRM)
Project Manager Mobile Functionality
NetSuite
6.6
Sugar Sell (SugarCRM)
Team Member Task Collaboration
NetSuite
6.0
Sugar Sell (SugarCRM)
Team Member Mobile Functionality
NetSuite
6.6
Sugar Sell (SugarCRM)
Project Candidate Search
NetSuite
6.4
Sugar Sell (SugarCRM)
Project Candidate Comparison and Analysis
NetSuite
6.4
Sugar Sell (SugarCRM)
Defineable Resource Pools
NetSuite
6.4
Sugar Sell (SugarCRM)
Defineable Resource Pools
NetSuite
6.4
Sugar Sell (SugarCRM)
Talent Profiles
NetSuite
5.8
Sugar Sell (SugarCRM)
Real-Time Project Reporting
NetSuite
6.4
Sugar Sell (SugarCRM)
Absence Management
NetSuite
7.0
Sugar Sell (SugarCRM)
Product Lifecycle Management
NetSuite
7.0
Sugar Sell (SugarCRM)

Grants Management

NetSuite
6.5
Sugar Sell (SugarCRM)
Award Lifecycle Management
NetSuite
6.7
Sugar Sell (SugarCRM)
Spending Control
NetSuite
6.7
Sugar Sell (SugarCRM)
Indirect Cost Management
NetSuite
6.7
Sugar Sell (SugarCRM)
Billing
NetSuite
5.8
Sugar Sell (SugarCRM)

Procurement

NetSuite
6.6
Sugar Sell (SugarCRM)
Sourcing Team Collaboration
NetSuite
7.2
Sugar Sell (SugarCRM)
Sourcing Analysis
NetSuite
6.5
Sugar Sell (SugarCRM)
Bids Analyzed and Compared
NetSuite
6.5
Sugar Sell (SugarCRM)
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Sugar Sell (SugarCRM)
Contract Authoring
NetSuite
6.1
Sugar Sell (SugarCRM)
Contract Compliance Management
NetSuite
6.1
Sugar Sell (SugarCRM)
Contract History
NetSuite
6.1
Sugar Sell (SugarCRM)
Contract Renewal Automation
NetSuite
6.0
Sugar Sell (SugarCRM)
Contract Repository
NetSuite
6.0
Sugar Sell (SugarCRM)
Contract Standardization and Enforcement
NetSuite
6.0
Sugar Sell (SugarCRM)
Electronic Signatures
NetSuite
6.5
Sugar Sell (SugarCRM)
Invoice Automated Matching
NetSuite
6.5
Sugar Sell (SugarCRM)
Purchasing Risk and Compliance Management
NetSuite
6.5
Sugar Sell (SugarCRM)
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Sugar Sell (SugarCRM)
Spend Compliance Management
NetSuite
7.7
Sugar Sell (SugarCRM)
Supplier Assessment
NetSuite
7.0
Sugar Sell (SugarCRM)
Supplier Communication and Collaboration
NetSuite
7.2
Sugar Sell (SugarCRM)
Supplier Management
NetSuite
7.8
Sugar Sell (SugarCRM)
Supplier Portal
NetSuite
7.0
Sugar Sell (SugarCRM)

Risk Management

NetSuite
6.7
Sugar Sell (SugarCRM)
Risk Repository
NetSuite
7.0
Sugar Sell (SugarCRM)
Control Management
NetSuite
6.4
Sugar Sell (SugarCRM)
Control Mapping
NetSuite
6.4
Sugar Sell (SugarCRM)
Control Efficiency Assessments
NetSuite
6.4
Sugar Sell (SugarCRM)
Automated Control Assessments
NetSuite
6.4
Sugar Sell (SugarCRM)
Assessment Capture
NetSuite
7.0
Sugar Sell (SugarCRM)
Issue Detection
NetSuite
7.0
Sugar Sell (SugarCRM)
Automatic Notification
NetSuite
7.0
Sugar Sell (SugarCRM)
Remediation and Certification
NetSuite
6.4
Sugar Sell (SugarCRM)

Logistics

NetSuite
4.2
Sugar Sell (SugarCRM)
Transportation Planning and Optimization
NetSuite
4.1
Sugar Sell (SugarCRM)
Transportation Sourcing Management
NetSuite
4.2
Sugar Sell (SugarCRM)
Transportation Process Integration
NetSuite
5.0
Sugar Sell (SugarCRM)
Transportation Execution Management
NetSuite
4.1
Sugar Sell (SugarCRM)
Freight Payment Automation
NetSuite
4.1
Sugar Sell (SugarCRM)
Trade Management
NetSuite
3.6
Sugar Sell (SugarCRM)
Trade Regulatory Compliance Management
NetSuite
6.0
Sugar Sell (SugarCRM)
Customs Entry Management
NetSuite
4.1
Sugar Sell (SugarCRM)
Customs Document Management
NetSuite
3.4
Sugar Sell (SugarCRM)
Customs Document Collaboration
NetSuite
3.1
Sugar Sell (SugarCRM)
Fulfillment Management
NetSuite
3.8
Sugar Sell (SugarCRM)
Inventory Visibility
NetSuite
5.0
Sugar Sell (SugarCRM)
Warehouse Workforce Management
NetSuite
4.4
Sugar Sell (SugarCRM)

Manufacturing

NetSuite
5.2
Sugar Sell (SugarCRM)
Production Process Design
NetSuite
4.9
Sugar Sell (SugarCRM)
Supply Chain Business Flows
NetSuite
4.1
Sugar Sell (SugarCRM)
Production Management
NetSuite
4.1
Sugar Sell (SugarCRM)
Contracted Manufacturing Management
NetSuite
3.9
Sugar Sell (SugarCRM)
Configuration Management
NetSuite
7.7
Sugar Sell (SugarCRM)
Work Definition
NetSuite
3.5
Sugar Sell (SugarCRM)
Work Execution
NetSuite
4.5
Sugar Sell (SugarCRM)
Advanced Fulfillment
NetSuite
7.3
Sugar Sell (SugarCRM)
Manufacturing Costs
NetSuite
6.3
Sugar Sell (SugarCRM)

Supply Chain

NetSuite
5.1
Sugar Sell (SugarCRM)
Forecasting
NetSuite
4.7
Sugar Sell (SugarCRM)
Inventory Planning
NetSuite
4.1
Sugar Sell (SugarCRM)
Multi-tier Supply Chain Planning
NetSuite
6.8
Sugar Sell (SugarCRM)
Performance Monitoring
NetSuite
4.8
Sugar Sell (SugarCRM)

Product Lifecycle Management

NetSuite
4.7
Sugar Sell (SugarCRM)
Ideation Management
NetSuite
4.6
Sugar Sell (SugarCRM)
Requirements Management
NetSuite
7.0
Sugar Sell (SugarCRM)
Proposal Management
NetSuite
3.6
Sugar Sell (SugarCRM)
Innovation Portfolio Management
NetSuite
4.1
Sugar Sell (SugarCRM)
Product Master Data Management
NetSuite
4.1
Sugar Sell (SugarCRM)
Vendor Portal
NetSuite
4.7
Sugar Sell (SugarCRM)
Project Portfolio Management
NetSuite
4.6
Sugar Sell (SugarCRM)

Sales Force Automation

NetSuite
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
NetSuite
Sugar Sell (SugarCRM)
7.8
Workflow management
NetSuite
Sugar Sell (SugarCRM)
7.9
Territory management
NetSuite
Sugar Sell (SugarCRM)
7.6
Opportunity management
NetSuite
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
NetSuite
Sugar Sell (SugarCRM)
7.3
Contract management
NetSuite
Sugar Sell (SugarCRM)
6.8
Quote & order management
NetSuite
Sugar Sell (SugarCRM)
7.8
Interaction tracking
NetSuite
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
NetSuite
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

NetSuite
Sugar Sell (SugarCRM)
7.1
Case management
NetSuite
Sugar Sell (SugarCRM)
6.3
Call center management
NetSuite
Sugar Sell (SugarCRM)
7.9
Help desk management
NetSuite
Sugar Sell (SugarCRM)
7.2

Marketing Automation

NetSuite
Sugar Sell (SugarCRM)
7.5
Lead management
NetSuite
Sugar Sell (SugarCRM)
8.2
Email marketing
NetSuite
Sugar Sell (SugarCRM)
6.7

CRM Project Management

NetSuite
Sugar Sell (SugarCRM)
7.6
Task management
NetSuite
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
NetSuite
Sugar Sell (SugarCRM)
7.1
Reporting
NetSuite
Sugar Sell (SugarCRM)
7.6

CRM Reporting & Analytics

NetSuite
Sugar Sell (SugarCRM)
7.9
Forecasting
NetSuite
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
NetSuite
Sugar Sell (SugarCRM)
7.4
Customizable reports
NetSuite
Sugar Sell (SugarCRM)
8.1

Social CRM

NetSuite
Sugar Sell (SugarCRM)
8.8
Social data
NetSuite
Sugar Sell (SugarCRM)
8.8
Social engagement
NetSuite
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

NetSuite
Sugar Sell (SugarCRM)
8.3
Marketing automation
NetSuite
Sugar Sell (SugarCRM)
7.8
Compensation management
NetSuite
Sugar Sell (SugarCRM)
8.8

Platform

NetSuite
Sugar Sell (SugarCRM)
7.1
Mobile access
NetSuite
Sugar Sell (SugarCRM)
7.1

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite
5.9
Sugar Sell (SugarCRM)
7.7

Likelihood to Renew

NetSuite
8.0
Sugar Sell (SugarCRM)
8.2

Usability

NetSuite
9.0
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

NetSuite
9.4
Sugar Sell (SugarCRM)
10.0

Performance

NetSuite
7.7
Sugar Sell (SugarCRM)
10.0

Support Rating

NetSuite
1.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

NetSuite
7.3
Sugar Sell (SugarCRM)
9.0

Online Training

NetSuite
8.0
Sugar Sell (SugarCRM)
8.0

Implementation Rating

NetSuite
7.3
Sugar Sell (SugarCRM)
9.0

Scalability

NetSuite
8.4
Sugar Sell (SugarCRM)
9.0

Add comparison