What users are saying about
368 Ratings
43 Ratings
368 Ratings
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Score 7.1 out of 100
43 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Yardi Voyager

I think it really depends on what you're looking to get out of the system. In terms of managing, updating, creating, and following prospect records, Yardi Voyager is absolutely fantastic. There are a number of existing API integrations already on the market that can connect into the record, and I commissioned a custom one to be built to work with the website that seems on the whole to work fairly flawlessly, so long as your community codes aren't regularly changing. That said, you definitely need to do strong onboarding with anyone coming into the system, particularly if they have limited former CRM experience. There's a great opportunity to input (and aggregate reports) from multiple facets of the system, but if people are inputting poor data, or missing it entirely, or you haven't formalized an even plan for things like Source and Sub Source then even the best system is likely to end up disappointing you and your stockholders when it comes time to analyze data. But, when used properly I'm impressed with how robust it is.
Maria Clara Daly | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Yardi Voyager
Pay calculation
NetSuite
4.8
Yardi Voyager
Benefit plan administration
NetSuite
5.0
Yardi Voyager
Direct deposit files
NetSuite
5.0
Yardi Voyager
Salary revision and increment management
NetSuite
6.0
Yardi Voyager
Reimbursement management
NetSuite
6.0
Yardi Voyager

Customization

NetSuite
6.5
Yardi Voyager
API for custom integration
NetSuite
6.5
Yardi Voyager
Plug-ins
NetSuite
6.4
Yardi Voyager

Security

NetSuite
7.6
Yardi Voyager
Single sign-on capability
NetSuite
7.8
Yardi Voyager
Role-based user permissions
NetSuite
7.4
Yardi Voyager

Reporting & Analytics

NetSuite
6.3
Yardi Voyager
Dashboards
NetSuite
6.6
Yardi Voyager
Standard reports
NetSuite
6.2
Yardi Voyager
Custom reports
NetSuite
6.1
Yardi Voyager

General Ledger and Configurable Accounting

NetSuite
6.8
Yardi Voyager
Accounts payable
NetSuite
7.2
Yardi Voyager
Accounts receivable
NetSuite
7.3
Yardi Voyager
Global Financial Support
NetSuite
6.9
Yardi Voyager
Primary and Secondary Ledgers
NetSuite
7.7
Yardi Voyager
Intercompany Accounting
NetSuite
6.8
Yardi Voyager
Localizations
NetSuite
7.7
Yardi Voyager
Journals and Reconciliations
NetSuite
6.9
Yardi Voyager
Enterprise Accounting
NetSuite
7.6
Yardi Voyager
Configurable Accounting
NetSuite
7.6
Yardi Voyager
Centralized Rules Framework
NetSuite
5.9
Yardi Voyager
Standardized Processes
NetSuite
7.7
Yardi Voyager

Inventory Management

NetSuite
5.4
Yardi Voyager
Inventory tracking
NetSuite
6.1
Yardi Voyager
Automatic reordering
NetSuite
5.4
Yardi Voyager
Location management
NetSuite
5.5
Yardi Voyager
Manufacturing module
NetSuite
4.7
Yardi Voyager

Order Management

NetSuite
6.7
Yardi Voyager
Pricing
NetSuite
6.8
Yardi Voyager
Order entry
NetSuite
6.2
Yardi Voyager
Credit card processing
NetSuite
7.2
Yardi Voyager
Cost of goods sold
NetSuite
6.9
Yardi Voyager
Order Orchestration
NetSuite
6.8
Yardi Voyager
End-to-end order visibility
NetSuite
7.0
Yardi Voyager
Order exception Resolution
NetSuite
6.2
Yardi Voyager

Subledger and Financial Process

NetSuite
6.8
Yardi Voyager
Automated Invoice Processing
NetSuite
7.3
Yardi Voyager
Shared Services Payments
NetSuite
6.4
Yardi Voyager
Billings Management
NetSuite
6.8
Yardi Voyager
Customer Receipt Applications
NetSuite
6.8
Yardi Voyager
Customer Collections
NetSuite
7.2
Yardi Voyager
Revenue Recognition
NetSuite
7.6
Yardi Voyager
Cash Management
NetSuite
6.5
Yardi Voyager
Asset Management
NetSuite
5.8
Yardi Voyager
Travel & Expense Management
NetSuite
6.8
Yardi Voyager
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Yardi Voyager
Period Close
NetSuite
7.6
Yardi Voyager
Transactions Tax
NetSuite
6.9
Yardi Voyager
Subledger Reconciliations
NetSuite
6.7
Yardi Voyager
3rd Party Accounting Systems
NetSuite
5.5
Yardi Voyager

Project Financial Management

NetSuite
6.1
Yardi Voyager
Budgeting and Forecasting
NetSuite
5.5
Yardi Voyager
Project Costing
NetSuite
6.4
Yardi Voyager
Cost Capture
NetSuite
6.6
Yardi Voyager
Capital Project Management
NetSuite
6.8
Yardi Voyager
Customer Invoicing
NetSuite
6.6
Yardi Voyager
Customer Contract Compliance
NetSuite
7.4
Yardi Voyager
Project Revenue Recognition
NetSuite
6.0
Yardi Voyager
Project Financial Performance Analysis
NetSuite
6.2
Yardi Voyager
Project Financials Dashboard
NetSuite
5.8
Yardi Voyager
Real-time Financial Reporting
NetSuite
6.3
Yardi Voyager
Embedded Business Intelligence
NetSuite
4.7
Yardi Voyager
Project Planning Collaboration
NetSuite
4.9
Yardi Voyager

Project Execution Management

NetSuite
6.1
Yardi Voyager
Project Planning and Scheduling
NetSuite
5.1
Yardi Voyager
Project Manager Dashboard
NetSuite
4.8
Yardi Voyager
Resource Manager Dashboard
NetSuite
4.4
Yardi Voyager
Task Insight for Project Managers
NetSuite
6.0
Yardi Voyager
Project Manager Mobile Functionality
NetSuite
6.6
Yardi Voyager
Team Member Task Collaboration
NetSuite
6.0
Yardi Voyager
Team Member Mobile Functionality
NetSuite
6.7
Yardi Voyager
Project Candidate Search
NetSuite
6.4
Yardi Voyager
Project Candidate Comparison and Analysis
NetSuite
6.4
Yardi Voyager
Defineable Resource Pools
NetSuite
6.4
Yardi Voyager
Defineable Resource Pools
NetSuite
6.4
Yardi Voyager
Talent Profiles
NetSuite
5.9
Yardi Voyager
Real-Time Project Reporting
NetSuite
6.4
Yardi Voyager
Absence Management
NetSuite
7.0
Yardi Voyager
Product Lifecycle Management
NetSuite
7.0
Yardi Voyager

Grants Management

NetSuite
6.5
Yardi Voyager
Award Lifecycle Management
NetSuite
6.7
Yardi Voyager
Spending Control
NetSuite
6.7
Yardi Voyager
Indirect Cost Management
NetSuite
6.7
Yardi Voyager
Billing
NetSuite
5.8
Yardi Voyager

Procurement

NetSuite
6.6
Yardi Voyager
Sourcing Team Collaboration
NetSuite
7.2
Yardi Voyager
Sourcing Analysis
NetSuite
6.5
Yardi Voyager
Bids Analyzed and Compared
NetSuite
6.5
Yardi Voyager
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Yardi Voyager
Contract Authoring
NetSuite
6.1
Yardi Voyager
Contract Compliance Management
NetSuite
6.1
Yardi Voyager
Contract History
NetSuite
6.1
Yardi Voyager
Contract Renewal Automation
NetSuite
6.0
Yardi Voyager
Contract Repository
NetSuite
6.0
Yardi Voyager
Contract Standardization and Enforcement
NetSuite
6.0
Yardi Voyager
Electronic Signatures
NetSuite
6.5
Yardi Voyager
Invoice Automated Matching
NetSuite
6.5
Yardi Voyager
Purchasing Risk and Compliance Management
NetSuite
6.5
Yardi Voyager
Requisitions-to-Purchase Orders Integrated
NetSuite
7.2
Yardi Voyager
Spend Compliance Management
NetSuite
7.7
Yardi Voyager
Supplier Assessment
NetSuite
7.0
Yardi Voyager
Supplier Communication and Collaboration
NetSuite
7.2
Yardi Voyager
Supplier Management
NetSuite
7.8
Yardi Voyager
Supplier Portal
NetSuite
7.0
Yardi Voyager

Risk Management

NetSuite
6.7
Yardi Voyager
Risk Repository
NetSuite
7.0
Yardi Voyager
Control Management
NetSuite
6.5
Yardi Voyager
Control Mapping
NetSuite
6.4
Yardi Voyager
Control Efficiency Assessments
NetSuite
6.4
Yardi Voyager
Automated Control Assessments
NetSuite
6.4
Yardi Voyager
Assessment Capture
NetSuite
7.0
Yardi Voyager
Issue Detection
NetSuite
7.0
Yardi Voyager
Automatic Notification
NetSuite
7.0
Yardi Voyager
Remediation and Certification
NetSuite
6.4
Yardi Voyager

Logistics

NetSuite
4.3
Yardi Voyager
Transportation Planning and Optimization
NetSuite
4.2
Yardi Voyager
Transportation Sourcing Management
NetSuite
4.2
Yardi Voyager
Transportation Process Integration
NetSuite
5.1
Yardi Voyager
Transportation Execution Management
NetSuite
4.1
Yardi Voyager
Freight Payment Automation
NetSuite
4.1
Yardi Voyager
Trade Management
NetSuite
3.6
Yardi Voyager
Trade Regulatory Compliance Management
NetSuite
6.0
Yardi Voyager
Customs Entry Management
NetSuite
4.1
Yardi Voyager
Customs Document Management
NetSuite
3.4
Yardi Voyager
Customs Document Collaboration
NetSuite
3.1
Yardi Voyager
Fulfillment Management
NetSuite
3.9
Yardi Voyager
Inventory Visibility
NetSuite
5.0
Yardi Voyager
Warehouse Workforce Management
NetSuite
4.4
Yardi Voyager

Manufacturing

NetSuite
5.2
Yardi Voyager
Production Process Design
NetSuite
4.9
Yardi Voyager
Supply Chain Business Flows
NetSuite
4.2
Yardi Voyager
Production Management
NetSuite
4.2
Yardi Voyager
Contracted Manufacturing Management
NetSuite
3.9
Yardi Voyager
Configuration Management
NetSuite
7.7
Yardi Voyager
Work Definition
NetSuite
3.6
Yardi Voyager
Work Execution
NetSuite
4.5
Yardi Voyager
Advanced Fulfillment
NetSuite
7.3
Yardi Voyager
Manufacturing Costs
NetSuite
6.3
Yardi Voyager

Supply Chain

NetSuite
5.1
Yardi Voyager
Forecasting
NetSuite
4.7
Yardi Voyager
Inventory Planning
NetSuite
4.1
Yardi Voyager
Multi-tier Supply Chain Planning
NetSuite
6.8
Yardi Voyager
Performance Monitoring
NetSuite
4.8
Yardi Voyager

Product Lifecycle Management

NetSuite
4.7
Yardi Voyager
Ideation Management
NetSuite
4.6
Yardi Voyager
Requirements Management
NetSuite
7.0
Yardi Voyager
Proposal Management
NetSuite
3.6
Yardi Voyager
Innovation Portfolio Management
NetSuite
4.1
Yardi Voyager
Product Master Data Management
NetSuite
4.1
Yardi Voyager
Vendor Portal
NetSuite
4.7
Yardi Voyager
Project Portfolio Management
NetSuite
4.6
Yardi Voyager

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Yardi Voyager

  • Yardi Property Management particularly excels at creating a system where it is easy to leave feedback for property managers because the data is available up front.
  • Yardi is also a useful tool at integrating property management across the entire platform. It can be used for asset management as well even for the most nitty gritty details.
  • It is also convenient to edit expenses inputted by the accounting department and managing those expenses forward for future budgeting.
Anonymous | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Yardi Voyager

  • Yardi PM is not intuitive. Even for savvy computer users, until you get to know it, it is not an easy platform.
  • It freezes fairly often on us.
  • Yardi's solutions and steps for some processes are cumbersome and again, not intuitive, so you have to ask someone with experience for help.
Sondrah Laden | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 9.0
Based on 1 answer
We have invested 5 years of setup, implementation and training on Voyager. It's doing a very good job for us and I feel we've only scratched the surface of its capabilities. Yardi support has been very responsive with very little down time. The training materials are great from Client Central
Anonymous | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 7.3
Based on 4 answers
I'm coming from the perspective of a fairly tech-adept person, so I didn't find the system too hard to learn. That said, I do feel some of the buried menus and the system's own internal search feature could use some improvement, but I have that feeling about the vast majority of CRMs I've ever used. There may be a little bit of a struggle to onboard/train up someone who isn't used to this sort of system, but once up and going it should be smooth sailing.
Maria Clara Daly | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Yardi Voyager

No score
No answers yet
No answers on this topic

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Yardi Voyager

No score
No answers yet
No answers on this topic

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 8.0
Based on 7 answers
The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Yardi Voyager

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Yardi Voyager

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Yardi Voyager

Yardi Voyager 8.0
Based on 2 answers
If you are converting from another system, grouping your properties by subsidy type seemed to help us. We were able to focus on a half dozen properties at a time, rather than the entire portfolio.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Yardi Voyager

I and my company have only used Yardi. I am with a 2-year-old start-up now, but the person who chose to use Yardi here used it for 20 years previously. With a track record like that, I assume it is hard to beat!
Alison Clark | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Yardi Voyager

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Yardi Voyager

  • We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect.
  • Product was confusing and required training for some of our older staff members.
  • Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software.
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yardi Voyager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSuite
5.9
Yardi Voyager
8.7

Likelihood to Renew

NetSuite
8.0
Yardi Voyager
9.0

Usability

NetSuite
9.0
Yardi Voyager
7.3

Reliability and Availability

NetSuite
9.4
Yardi Voyager

Performance

NetSuite
7.7
Yardi Voyager

Support Rating

NetSuite
1.0
Yardi Voyager
8.0

In-Person Training

NetSuite
7.3
Yardi Voyager

Online Training

NetSuite
8.0
Yardi Voyager

Implementation Rating

NetSuite
7.3
Yardi Voyager
8.0

Scalability

NetSuite
8.4
Yardi Voyager

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