What users are saying about
369 Ratings
Top Rated
432 Ratings
369 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100
Top Rated
432 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Zoho CRM
Pay calculation
NetSuite
4.8
Zoho CRM
Benefit plan administration
NetSuite
5.0
Zoho CRM
Direct deposit files
NetSuite
5.0
Zoho CRM
Salary revision and increment management
NetSuite
6.0
Zoho CRM
Reimbursement management
NetSuite
6.0
Zoho CRM

Customization

NetSuite
6.4
Zoho CRM
8.4
API for custom integration
NetSuite
6.5
Zoho CRM
8.1
Plug-ins
NetSuite
6.4
Zoho CRM
Custom fields
NetSuite
Zoho CRM
8.5
Custom objects
NetSuite
Zoho CRM
8.4
Scripting environment
NetSuite
Zoho CRM
8.5

Security

NetSuite
7.5
Zoho CRM
8.3
Single sign-on capability
NetSuite
7.7
Zoho CRM
8.1
Role-based user permissions
NetSuite
7.4
Zoho CRM
8.4

Reporting & Analytics

NetSuite
6.2
Zoho CRM
Dashboards
NetSuite
6.5
Zoho CRM
Standard reports
NetSuite
6.1
Zoho CRM
Custom reports
NetSuite
6.0
Zoho CRM

General Ledger and Configurable Accounting

NetSuite
6.8
Zoho CRM
Accounts payable
NetSuite
7.1
Zoho CRM
Accounts receivable
NetSuite
7.3
Zoho CRM
Global Financial Support
NetSuite
6.9
Zoho CRM
Primary and Secondary Ledgers
NetSuite
7.7
Zoho CRM
Intercompany Accounting
NetSuite
6.8
Zoho CRM
Localizations
NetSuite
7.7
Zoho CRM
Journals and Reconciliations
NetSuite
6.9
Zoho CRM
Enterprise Accounting
NetSuite
7.6
Zoho CRM
Configurable Accounting
NetSuite
7.6
Zoho CRM
Centralized Rules Framework
NetSuite
5.8
Zoho CRM
Standardized Processes
NetSuite
7.7
Zoho CRM

Inventory Management

NetSuite
5.4
Zoho CRM
Inventory tracking
NetSuite
6.1
Zoho CRM
Automatic reordering
NetSuite
5.3
Zoho CRM
Location management
NetSuite
5.4
Zoho CRM
Manufacturing module
NetSuite
4.6
Zoho CRM

Order Management

NetSuite
6.7
Zoho CRM
Pricing
NetSuite
6.7
Zoho CRM
Order entry
NetSuite
6.1
Zoho CRM
Credit card processing
NetSuite
7.1
Zoho CRM
Cost of goods sold
NetSuite
6.9
Zoho CRM
Order Orchestration
NetSuite
6.8
Zoho CRM
End-to-end order visibility
NetSuite
6.9
Zoho CRM
Order exception Resolution
NetSuite
6.1
Zoho CRM

Subledger and Financial Process

NetSuite
6.7
Zoho CRM
Automated Invoice Processing
NetSuite
7.2
Zoho CRM
Shared Services Payments
NetSuite
6.4
Zoho CRM
Billings Management
NetSuite
6.7
Zoho CRM
Customer Receipt Applications
NetSuite
6.8
Zoho CRM
Customer Collections
NetSuite
7.2
Zoho CRM
Revenue Recognition
NetSuite
7.6
Zoho CRM
Cash Management
NetSuite
6.5
Zoho CRM
Asset Management
NetSuite
5.8
Zoho CRM
Travel & Expense Management
NetSuite
6.7
Zoho CRM
Budgetary Control & Encumbrance Accounting
NetSuite
6.7
Zoho CRM
Period Close
NetSuite
7.6
Zoho CRM
Transactions Tax
NetSuite
6.8
Zoho CRM
Subledger Reconciliations
NetSuite
6.7
Zoho CRM
3rd Party Accounting Systems
NetSuite
5.5
Zoho CRM

Project Financial Management

NetSuite
6.1
Zoho CRM
Budgeting and Forecasting
NetSuite
5.5
Zoho CRM
Project Costing
NetSuite
6.3
Zoho CRM
Cost Capture
NetSuite
6.6
Zoho CRM
Capital Project Management
NetSuite
6.8
Zoho CRM
Customer Invoicing
NetSuite
6.6
Zoho CRM
Customer Contract Compliance
NetSuite
7.3
Zoho CRM
Project Revenue Recognition
NetSuite
5.9
Zoho CRM
Project Financial Performance Analysis
NetSuite
6.2
Zoho CRM
Project Financials Dashboard
NetSuite
5.8
Zoho CRM
Real-time Financial Reporting
NetSuite
6.2
Zoho CRM
Embedded Business Intelligence
NetSuite
4.7
Zoho CRM
Project Planning Collaboration
NetSuite
4.8
Zoho CRM

Project Execution Management

NetSuite
6.1
Zoho CRM
Project Planning and Scheduling
NetSuite
5.0
Zoho CRM
Project Manager Dashboard
NetSuite
4.7
Zoho CRM
Resource Manager Dashboard
NetSuite
4.4
Zoho CRM
Task Insight for Project Managers
NetSuite
6.0
Zoho CRM
Project Manager Mobile Functionality
NetSuite
6.6
Zoho CRM
Team Member Task Collaboration
NetSuite
6.0
Zoho CRM
Team Member Mobile Functionality
NetSuite
6.6
Zoho CRM
Project Candidate Search
NetSuite
6.4
Zoho CRM
Project Candidate Comparison and Analysis
NetSuite
6.4
Zoho CRM
Defineable Resource Pools
NetSuite
6.4
Zoho CRM
Defineable Resource Pools
NetSuite
6.4
Zoho CRM
Talent Profiles
NetSuite
5.8
Zoho CRM
Real-Time Project Reporting
NetSuite
6.4
Zoho CRM
Absence Management
NetSuite
7.0
Zoho CRM
Product Lifecycle Management
NetSuite
7.0
Zoho CRM

Grants Management

NetSuite
6.5
Zoho CRM
Award Lifecycle Management
NetSuite
6.7
Zoho CRM
Spending Control
NetSuite
6.7
Zoho CRM
Indirect Cost Management
NetSuite
6.7
Zoho CRM
Billing
NetSuite
5.8
Zoho CRM

Procurement

NetSuite
6.6
Zoho CRM
Sourcing Team Collaboration
NetSuite
7.1
Zoho CRM
Sourcing Analysis
NetSuite
6.5
Zoho CRM
Bids Analyzed and Compared
NetSuite
6.5
Zoho CRM
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Zoho CRM
Contract Authoring
NetSuite
6.1
Zoho CRM
Contract Compliance Management
NetSuite
6.1
Zoho CRM
Contract History
NetSuite
6.1
Zoho CRM
Contract Renewal Automation
NetSuite
6.0
Zoho CRM
Contract Repository
NetSuite
6.0
Zoho CRM
Contract Standardization and Enforcement
NetSuite
6.0
Zoho CRM
Electronic Signatures
NetSuite
6.5
Zoho CRM
Invoice Automated Matching
NetSuite
6.5
Zoho CRM
Purchasing Risk and Compliance Management
NetSuite
6.4
Zoho CRM
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Zoho CRM
Spend Compliance Management
NetSuite
7.7
Zoho CRM
Supplier Assessment
NetSuite
7.0
Zoho CRM
Supplier Communication and Collaboration
NetSuite
7.1
Zoho CRM
Supplier Management
NetSuite
7.8
Zoho CRM
Supplier Portal
NetSuite
7.0
Zoho CRM

Risk Management

NetSuite
6.7
Zoho CRM
Risk Repository
NetSuite
7.0
Zoho CRM
Control Management
NetSuite
6.4
Zoho CRM
Control Mapping
NetSuite
6.4
Zoho CRM
Control Efficiency Assessments
NetSuite
6.4
Zoho CRM
Automated Control Assessments
NetSuite
6.4
Zoho CRM
Assessment Capture
NetSuite
7.0
Zoho CRM
Issue Detection
NetSuite
7.0
Zoho CRM
Automatic Notification
NetSuite
7.0
Zoho CRM
Remediation and Certification
NetSuite
6.4
Zoho CRM

Logistics

NetSuite
4.2
Zoho CRM
Transportation Planning and Optimization
NetSuite
4.1
Zoho CRM
Transportation Sourcing Management
NetSuite
4.2
Zoho CRM
Transportation Process Integration
NetSuite
5.0
Zoho CRM
Transportation Execution Management
NetSuite
4.1
Zoho CRM
Freight Payment Automation
NetSuite
4.1
Zoho CRM
Trade Management
NetSuite
3.6
Zoho CRM
Trade Regulatory Compliance Management
NetSuite
6.0
Zoho CRM
Customs Entry Management
NetSuite
4.1
Zoho CRM
Customs Document Management
NetSuite
3.4
Zoho CRM
Customs Document Collaboration
NetSuite
3.1
Zoho CRM
Fulfillment Management
NetSuite
3.8
Zoho CRM
Inventory Visibility
NetSuite
5.0
Zoho CRM
Warehouse Workforce Management
NetSuite
4.4
Zoho CRM

Manufacturing

NetSuite
5.2
Zoho CRM
Production Process Design
NetSuite
4.9
Zoho CRM
Supply Chain Business Flows
NetSuite
4.1
Zoho CRM
Production Management
NetSuite
4.1
Zoho CRM
Contracted Manufacturing Management
NetSuite
3.9
Zoho CRM
Configuration Management
NetSuite
7.7
Zoho CRM
Work Definition
NetSuite
3.5
Zoho CRM
Work Execution
NetSuite
4.5
Zoho CRM
Advanced Fulfillment
NetSuite
7.3
Zoho CRM
Manufacturing Costs
NetSuite
6.3
Zoho CRM

Supply Chain

NetSuite
5.1
Zoho CRM
Forecasting
NetSuite
4.6
Zoho CRM
Inventory Planning
NetSuite
4.1
Zoho CRM
Multi-tier Supply Chain Planning
NetSuite
6.8
Zoho CRM
Performance Monitoring
NetSuite
4.8
Zoho CRM

Product Lifecycle Management

NetSuite
4.7
Zoho CRM
Ideation Management
NetSuite
4.6
Zoho CRM
Requirements Management
NetSuite
7.0
Zoho CRM
Proposal Management
NetSuite
3.6
Zoho CRM
Innovation Portfolio Management
NetSuite
4.1
Zoho CRM
Product Master Data Management
NetSuite
4.1
Zoho CRM
Vendor Portal
NetSuite
4.7
Zoho CRM
Project Portfolio Management
NetSuite
4.6
Zoho CRM

Sales Force Automation

NetSuite
Zoho CRM
7.8
Customer data management / contact management
NetSuite
Zoho CRM
8.1
Workflow management
NetSuite
Zoho CRM
8.1
Territory management
NetSuite
Zoho CRM
7.8
Opportunity management
NetSuite
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
NetSuite
Zoho CRM
7.2
Contract management
NetSuite
Zoho CRM
7.6
Quote & order management
NetSuite
Zoho CRM
7.5
Interaction tracking
NetSuite
Zoho CRM
8.3
Channel / partner relationship management
NetSuite
Zoho CRM
7.5

Customer Service & Support

NetSuite
Zoho CRM
7.6
Case management
NetSuite
Zoho CRM
7.7
Call center management
NetSuite
Zoho CRM
7.4
Help desk management
NetSuite
Zoho CRM
7.6

Marketing Automation

NetSuite
Zoho CRM
8.1
Lead management
NetSuite
Zoho CRM
8.1
Email marketing
NetSuite
Zoho CRM
8.0

CRM Project Management

NetSuite
Zoho CRM
7.9
Task management
NetSuite
Zoho CRM
8.1
Billing and invoicing management
NetSuite
Zoho CRM
7.7
Reporting
NetSuite
Zoho CRM
7.9

CRM Reporting & Analytics

NetSuite
Zoho CRM
8.1
Forecasting
NetSuite
Zoho CRM
7.9
Pipeline visualization
NetSuite
Zoho CRM
8.1
Customizable reports
NetSuite
Zoho CRM
8.3

Social CRM

NetSuite
Zoho CRM
7.4
Social data
NetSuite
Zoho CRM
7.4
Social engagement
NetSuite
Zoho CRM
7.4

Integrations with 3rd-party Software

NetSuite
Zoho CRM
7.5
Marketing automation
NetSuite
Zoho CRM
7.7
Compensation management
NetSuite
Zoho CRM
7.4

Platform

NetSuite
Zoho CRM
7.1
Mobile access
NetSuite
Zoho CRM
7.1

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
No answer on this topic is available.

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite
5.9
Zoho CRM
8.0

Likelihood to Renew

NetSuite
8.0
Zoho CRM
7.6

Usability

NetSuite
9.0
Zoho CRM
8.0

Reliability and Availability

NetSuite
9.4
Zoho CRM
9.0

Performance

NetSuite
7.7
Zoho CRM
9.0

Support Rating

NetSuite
1.0
Zoho CRM
4.0

In-Person Training

NetSuite
7.3
Zoho CRM

Online Training

NetSuite
8.0
Zoho CRM
8.2

Implementation Rating

NetSuite
7.3
Zoho CRM
8.0

Scalability

NetSuite
8.4
Zoho CRM

Add comparison