What users are saying about
368 Ratings
255 Ratings
368 Ratings
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Score 7.1 out of 100
255 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Zuora

In terms of managing a subscription business, there is nothing better. For more complex businesses, with multiple locations and multiple products, Zuora can still fit your needs, however, please give consideration to setting up your product catalog first before progressing. This will save you time and money and will allow you to get the most out of Zuora. Zuora has a large amount of flexibility once you understand the product and a sound understanding of the product catalog is crucial to the success of your business. Zuora pushes you to simplify your business and focus on what matters for your customers.
Dirk Miller | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Zuora
Pay calculation
NetSuite
4.8
Zuora
Benefit plan administration
NetSuite
5.0
Zuora
Direct deposit files
NetSuite
5.0
Zuora
Salary revision and increment management
NetSuite
6.0
Zuora
Reimbursement management
NetSuite
6.0
Zuora

Customization

NetSuite
6.4
Zuora
API for custom integration
NetSuite
6.5
Zuora
Plug-ins
NetSuite
6.4
Zuora

Security

NetSuite
7.6
Zuora
Single sign-on capability
NetSuite
7.7
Zuora
Role-based user permissions
NetSuite
7.4
Zuora

Reporting & Analytics

NetSuite
6.3
Zuora
Dashboards
NetSuite
6.6
Zuora
Standard reports
NetSuite
6.2
Zuora
Custom reports
NetSuite
6.1
Zuora

General Ledger and Configurable Accounting

NetSuite
6.8
Zuora
Accounts payable
NetSuite
7.2
Zuora
Accounts receivable
NetSuite
7.3
Zuora
Global Financial Support
NetSuite
6.9
Zuora
Primary and Secondary Ledgers
NetSuite
7.7
Zuora
Intercompany Accounting
NetSuite
6.8
Zuora
Localizations
NetSuite
7.7
Zuora
Journals and Reconciliations
NetSuite
6.9
Zuora
Enterprise Accounting
NetSuite
7.6
Zuora
Configurable Accounting
NetSuite
7.6
Zuora
Centralized Rules Framework
NetSuite
5.9
Zuora
Standardized Processes
NetSuite
7.7
Zuora

Inventory Management

NetSuite
5.4
Zuora
Inventory tracking
NetSuite
6.1
Zuora
Automatic reordering
NetSuite
5.4
Zuora
Location management
NetSuite
5.5
Zuora
Manufacturing module
NetSuite
4.7
Zuora

Order Management

NetSuite
6.7
Zuora
Pricing
NetSuite
6.7
Zuora
Order entry
NetSuite
6.1
Zuora
Credit card processing
NetSuite
7.2
Zuora
Cost of goods sold
NetSuite
6.9
Zuora
Order Orchestration
NetSuite
6.8
Zuora
End-to-end order visibility
NetSuite
7.0
Zuora
Order exception Resolution
NetSuite
6.2
Zuora

Subledger and Financial Process

NetSuite
6.8
Zuora
Automated Invoice Processing
NetSuite
7.3
Zuora
Shared Services Payments
NetSuite
6.4
Zuora
Billings Management
NetSuite
6.8
Zuora
Customer Receipt Applications
NetSuite
6.8
Zuora
Customer Collections
NetSuite
7.2
Zuora
Revenue Recognition
NetSuite
7.6
Zuora
Cash Management
NetSuite
6.5
Zuora
Asset Management
NetSuite
5.8
Zuora
Travel & Expense Management
NetSuite
6.8
Zuora
Budgetary Control & Encumbrance Accounting
NetSuite
6.8
Zuora
Period Close
NetSuite
7.6
Zuora
Transactions Tax
NetSuite
6.8
Zuora
Subledger Reconciliations
NetSuite
6.7
Zuora
3rd Party Accounting Systems
NetSuite
5.5
Zuora

Project Financial Management

NetSuite
6.1
Zuora
Budgeting and Forecasting
NetSuite
5.5
Zuora
Project Costing
NetSuite
6.3
Zuora
Cost Capture
NetSuite
6.6
Zuora
Capital Project Management
NetSuite
6.8
Zuora
Customer Invoicing
NetSuite
6.6
Zuora
Customer Contract Compliance
NetSuite
7.4
Zuora
Project Revenue Recognition
NetSuite
6.0
Zuora
Project Financial Performance Analysis
NetSuite
6.2
Zuora
Project Financials Dashboard
NetSuite
5.8
Zuora
Real-time Financial Reporting
NetSuite
6.3
Zuora
Embedded Business Intelligence
NetSuite
4.7
Zuora
Project Planning Collaboration
NetSuite
4.9
Zuora

Project Execution Management

NetSuite
6.1
Zuora
Project Planning and Scheduling
NetSuite
5.1
Zuora
Project Manager Dashboard
NetSuite
4.7
Zuora
Resource Manager Dashboard
NetSuite
4.4
Zuora
Task Insight for Project Managers
NetSuite
6.0
Zuora
Project Manager Mobile Functionality
NetSuite
6.6
Zuora
Team Member Task Collaboration
NetSuite
6.0
Zuora
Team Member Mobile Functionality
NetSuite
6.7
Zuora
Project Candidate Search
NetSuite
6.4
Zuora
Project Candidate Comparison and Analysis
NetSuite
6.4
Zuora
Defineable Resource Pools
NetSuite
6.4
Zuora
Defineable Resource Pools
NetSuite
6.4
Zuora
Talent Profiles
NetSuite
5.9
Zuora
Real-Time Project Reporting
NetSuite
6.4
Zuora
Absence Management
NetSuite
7.0
Zuora
Product Lifecycle Management
NetSuite
7.0
Zuora

Grants Management

NetSuite
6.5
Zuora
Award Lifecycle Management
NetSuite
6.7
Zuora
Spending Control
NetSuite
6.7
Zuora
Indirect Cost Management
NetSuite
6.7
Zuora
Billing
NetSuite
5.8
Zuora

Procurement

NetSuite
6.6
Zuora
Sourcing Team Collaboration
NetSuite
7.2
Zuora
Sourcing Analysis
NetSuite
6.5
Zuora
Bids Analyzed and Compared
NetSuite
6.5
Zuora
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Zuora
Contract Authoring
NetSuite
6.1
Zuora
Contract Compliance Management
NetSuite
6.1
Zuora
Contract History
NetSuite
6.1
Zuora
Contract Renewal Automation
NetSuite
6.0
Zuora
Contract Repository
NetSuite
6.0
Zuora
Contract Standardization and Enforcement
NetSuite
6.0
Zuora
Electronic Signatures
NetSuite
6.5
Zuora
Invoice Automated Matching
NetSuite
6.5
Zuora
Purchasing Risk and Compliance Management
NetSuite
6.5
Zuora
Requisitions-to-Purchase Orders Integrated
NetSuite
7.2
Zuora
Spend Compliance Management
NetSuite
7.7
Zuora
Supplier Assessment
NetSuite
7.0
Zuora
Supplier Communication and Collaboration
NetSuite
7.2
Zuora
Supplier Management
NetSuite
7.8
Zuora
Supplier Portal
NetSuite
7.0
Zuora

Risk Management

NetSuite
6.7
Zuora
Risk Repository
NetSuite
7.0
Zuora
Control Management
NetSuite
6.5
Zuora
Control Mapping
NetSuite
6.4
Zuora
Control Efficiency Assessments
NetSuite
6.4
Zuora
Automated Control Assessments
NetSuite
6.4
Zuora
Assessment Capture
NetSuite
7.0
Zuora
Issue Detection
NetSuite
7.0
Zuora
Automatic Notification
NetSuite
7.0
Zuora
Remediation and Certification
NetSuite
6.4
Zuora

Logistics

NetSuite
4.3
Zuora
Transportation Planning and Optimization
NetSuite
4.2
Zuora
Transportation Sourcing Management
NetSuite
4.2
Zuora
Transportation Process Integration
NetSuite
5.1
Zuora
Transportation Execution Management
NetSuite
4.1
Zuora
Freight Payment Automation
NetSuite
4.1
Zuora
Trade Management
NetSuite
3.6
Zuora
Trade Regulatory Compliance Management
NetSuite
6.0
Zuora
Customs Entry Management
NetSuite
4.1
Zuora
Customs Document Management
NetSuite
3.4
Zuora
Customs Document Collaboration
NetSuite
3.1
Zuora
Fulfillment Management
NetSuite
3.9
Zuora
Inventory Visibility
NetSuite
5.0
Zuora
Warehouse Workforce Management
NetSuite
4.4
Zuora

Manufacturing

NetSuite
5.2
Zuora
Production Process Design
NetSuite
4.9
Zuora
Supply Chain Business Flows
NetSuite
4.2
Zuora
Production Management
NetSuite
4.2
Zuora
Contracted Manufacturing Management
NetSuite
3.9
Zuora
Configuration Management
NetSuite
7.7
Zuora
Work Definition
NetSuite
3.6
Zuora
Work Execution
NetSuite
4.5
Zuora
Advanced Fulfillment
NetSuite
7.3
Zuora
Manufacturing Costs
NetSuite
6.3
Zuora

Supply Chain

NetSuite
5.1
Zuora
Forecasting
NetSuite
4.7
Zuora
Inventory Planning
NetSuite
4.1
Zuora
Multi-tier Supply Chain Planning
NetSuite
6.8
Zuora
Performance Monitoring
NetSuite
4.8
Zuora

Product Lifecycle Management

NetSuite
4.7
Zuora
Ideation Management
NetSuite
4.6
Zuora
Requirements Management
NetSuite
7.0
Zuora
Proposal Management
NetSuite
3.6
Zuora
Innovation Portfolio Management
NetSuite
4.1
Zuora
Product Master Data Management
NetSuite
4.1
Zuora
Vendor Portal
NetSuite
4.7
Zuora
Project Portfolio Management
NetSuite
4.6
Zuora

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Zuora

  • The CPQ quote engine makes our quoting much simpler and allows us to configure quotes quickly. The added advantage is it allows to turn the quotes in to subscriptions at the click of a button when the business is won.
  • One of the great things is the one you least think about. It simply sits in the background and does its job. Each subscription is configured to be invoiced and payments collected on daily schedules. We only know when things aren't right - which is rare.
  • Having the subscription information in Salesforce is a godsend. We have used the power of Salesforce workflows, formulas, reporting etc to make this data work for our customer-facing teams.
Anthony Hewitt | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Zuora

  • The user interface is a disaster. There are many things that make no sense, such as clicking on a hyperlinked Subscription number that takes you to an invoice instead of the subscription.
  • Extremely limited customization capability to improve poor UI
  • Searching/reporting is very weak and difficult to use. The format of exported data is at least different than what many other systems tend to use. I find it unintuitive and difficult to manipulate or perform tasks such as vlookups and filtering; perhaps it's really smart and I just don't get it
  • The concept of a credit memo does not exist...yet. They keep promising it but have not delivered. Their solution has been Invoice Adjustments and Invoice Item Adjustments, which at least don't make sense for my business.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zuora

Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Rob Sherman | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Zuora

Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Cynthia Freeman, CPA | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
It has been a useful tool.
RINKU SINGH | TrustRadius Reviewer

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zuora

Zuora 9.7
Based on 3 answers
No answer on this topic is available.

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Zuora

Zuora 7.2
Based on 12 answers
While responsiveness is great, sometimes it can take some time for them to tell us what's going on, even if the problem is not really a Zuora issue, but rather an issue on our side.
Sri Rajan | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Zuora

Zuora 9.3
Based on 2 answers
It is useful.
RINKU SINGH | TrustRadius Reviewer

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Zuora

Zuora 7.0
Based on 2 answers
It was reliable.
RINKU SINGH | TrustRadius Reviewer

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Zuora

Zuora 7.4
Based on 9 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Zuora

We had attempted to move away from Zuora last year due to the high cost, but were unable to because: Intacct did not support our payment gateway or have SalesForce quoting Recurly does not have usage tiers in their SalesForce quoting QuickBooks does not have the bells and whistles. Essentially Zuora has everything we need to run our business, it is just very expensively, which would be the only reason we would leave in the future.
Andrew Keith | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Zuora

Zuora 10.0
Based on 2 answers
No answer on this topic is available.

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Zuora

  • We've been able to close deals faster with the implementation of Z-Force Quotes and DocuSign within Salesforce. Plus, this puts the tools in the hands of sales to do the work, not support staff. Added bonus of having better information within Salesforce in regards to previous quote history and current subscription numbers.
  • Our finance team is better able to act like gatekeepers in some instances when it comes to the kinds of deals that get created because the product catalog and pricing plans are more standardized. A plus in transparency between sales and finance.
  • Standardizing your product catalog into a model that works within Zuora can be challenging IF, as a business you've not already formalized your catalog and you do a lot of non-standard things like packaged deals or 'bundling' as some people call it. Having a successful Zuora implementation may mean being flexible in how you sell, but the good news is that making that standardization is good for the entire company, not just sales and finance.
  • There is a real sense that you need to find the ROI in Zuora, especially in the early stages but I don't think most people will. When you have to migrate part of your accounting & business to Zuora it shines a very bright light on a lot of flaws you may already have. It takes time to adjust and normalize data in Zuora and in many cases you may not get the kind of accurate business reporting (churn, MRR, ARR) you were hoping for in the first year if your subscription business is based on annual or multi-year deals. If you're monthly, you should have none of these issues.
  • Customer service has greatly improved. Our team has better transparency into the subscriptions of our customers and it makes it easier and faster for our CSA staff to zero in on the products and services our customers are using.
  • Sales has much better information at their fingertips in Salesforce to help them make better sales.
  • Making the migration from wherever you are into Zuora can be very challenging. In our case we had a homegrown solution so the migration was a bit difficult. Post-migration we felt a bit like we got kicked out of the nest with some rising frustration. This has since changed with added account management and increased support.
Rob Sherman | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zuora

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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