What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
Remote Desktop Manager
8.9
Screen sharing
NetSupport Manager
10.0
Remote Desktop Manager
8.8
File transfer
NetSupport Manager
10.0
Remote Desktop Manager
9.3
Instant message
NetSupport Manager
10.0
Remote Desktop Manager
Remote management of servers & workstations
NetSupport Manager
10.0
Remote Desktop Manager
9.9
Centralized management dashboard
NetSupport Manager
10.0
Remote Desktop Manager
9.3
Annotations
NetSupport Manager
10.0
Remote Desktop Manager
8.3
Monitoring and Alerts
NetSupport Manager
10.0
Remote Desktop Manager
8.3
Multi-platform remote control
NetSupport Manager
10.0
Remote Desktop Manager
9.9
Secure remote access with Smart Card authentication
NetSupport Manager
Remote Desktop Manager
8.4
Access to sleeping/powered-off computers
NetSupport Manager
Remote Desktop Manager
8.7
Over-the-Internet remote session
NetSupport Manager
Remote Desktop Manager
7.5
Initiate remote control from mobile
NetSupport Manager
Remote Desktop Manager
9.3
Remote Active Directory® management
NetSupport Manager
Remote Desktop Manager
9.9
Session record
NetSupport Manager
Remote Desktop Manager
7.8

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NetSupport Manager

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

NetSupport Manager

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 8.5
Based on 7 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

Implementation Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
Chris Reddy | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Remote Desktop Manager

  • We are using the free version so ROI is instant.
  • If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs
Charles Eichelberger | TrustRadius Reviewer

Screenshots

NetSupport Manager

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager Editions & Modules

Additional Pricing Details

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion199.991
Site4999.992
CountryContact Us3
GlobalContact Us4
  1. Per Named User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiple Sites, Single Country
  4. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
Remote Desktop Manager
9.0

Likelihood to Renew

NetSupport Manager
Remote Desktop Manager
9.1

Usability

NetSupport Manager
Remote Desktop Manager
8.2

Support Rating

NetSupport Manager
Remote Desktop Manager
8.5

Implementation Rating

NetSupport Manager
Remote Desktop Manager
9.1

Add comparison