1 Ratings
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Score 10 out of 100
26 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Kevin Hull | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.9
Screen sharing
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.8
File transfer
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.2
Instant message
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.3
Remote management of servers & workstations
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.6
Centralized management dashboard
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
9.1
Annotations
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.5
Monitoring and Alerts
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Multi-platform remote control
NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
6.8
Secure remote access with Smart Card authentication
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Access to sleeping/powered-off computers
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
6.3
Over-the-Internet remote session
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Initiate remote control from mobile
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
5.6
Remote Active Directory® management
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.5
Session record
NetSupport Manager
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.6

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Anonymous | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

NetSupport Manager

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.9

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