What users are saying about
1 Ratings
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Score 10 out of 100
40 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds N-central

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
SolarWinds N-central
8.0
Screen sharing
NetSupport Manager
10.0
SolarWinds N-central
8.4
File transfer
NetSupport Manager
10.0
SolarWinds N-central
8.7
Instant message
NetSupport Manager
10.0
SolarWinds N-central
7.9
Remote management of servers & workstations
NetSupport Manager
10.0
SolarWinds N-central
9.2
Centralized management dashboard
NetSupport Manager
10.0
SolarWinds N-central
8.0
Annotations
NetSupport Manager
10.0
SolarWinds N-central
7.8
Monitoring and Alerts
NetSupport Manager
10.0
SolarWinds N-central
8.1
Multi-platform remote control
NetSupport Manager
10.0
SolarWinds N-central
8.1
Secure remote access with Smart Card authentication
NetSupport Manager
SolarWinds N-central
6.9
Access to sleeping/powered-off computers
NetSupport Manager
SolarWinds N-central
5.9
Over-the-Internet remote session
NetSupport Manager
SolarWinds N-central
8.7
Initiate remote control from mobile
NetSupport Manager
SolarWinds N-central
8.4
Remote Active Directory® management
NetSupport Manager
SolarWinds N-central
7.5
Session record
NetSupport Manager
SolarWinds N-central
8.0

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

SolarWinds N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

SolarWinds N-central

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.6
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.3
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.3
Based on 8 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

SolarWinds N-central

SolarWinds N-central 8.1
Based on 2 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

SolarWinds N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
SolarWinds N-central
8.4

Likelihood to Renew

NetSupport Manager
SolarWinds N-central
8.6

Usability

NetSupport Manager
SolarWinds N-central
8.3

Support Rating

NetSupport Manager
SolarWinds N-central
8.3

Implementation Rating

NetSupport Manager
SolarWinds N-central
8.1

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