What users are saying about
1 Ratings
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Score 10 out of 100
34 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Splashtop Business Access

It's great for Amazon Marketing firms who don't want to risk logging into their main client accounts from their own computers. It's also great if you have a special desktop computer at work that you need to access from your laptop anywhere. The pricing makes it economical and the setup is quite easy.
McKay Salisbury | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
Splashtop Business Access
8.5
Screen sharing
NetSupport Manager
10.0
Splashtop Business Access
9.4
File transfer
NetSupport Manager
10.0
Splashtop Business Access
7.6
Instant message
NetSupport Manager
10.0
Splashtop Business Access
7.2
Remote management of servers & workstations
NetSupport Manager
10.0
Splashtop Business Access
7.0
Centralized management dashboard
NetSupport Manager
10.0
Splashtop Business Access
9.1
Annotations
NetSupport Manager
10.0
Splashtop Business Access
8.5
Monitoring and Alerts
NetSupport Manager
10.0
Splashtop Business Access
Multi-platform remote control
NetSupport Manager
10.0
Splashtop Business Access
9.4
Access to sleeping/powered-off computers
NetSupport Manager
Splashtop Business Access
6.8
Over-the-Internet remote session
NetSupport Manager
Splashtop Business Access
9.7
Initiate remote control from mobile
NetSupport Manager
Splashtop Business Access
9.4
Session record
NetSupport Manager
Splashtop Business Access
9.4

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Splashtop Business Access

  • Remote desktop - Obviously this would be the whole reason for Splashtop but for some reason, it works better than others we have used in the past.
  • File transfer is really nice and it actually works the way it is supposed to.
  • SOS function is great because it allows for us to easily access machines that normally we could not unless a full client is installed.
Matthew James | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Splashtop Business Access

  • You must download the application in order to use remote access. No browser remote access interface support.
  • There were issues with screen blanking on remote computers while a session was active, but that has been resolved.
  • There isn't a remote "wake-on-LAN' feature
Paul Cheng | TrustRadius Reviewer

Likelihood to Renew

NetSupport Manager

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.1
Based on 1 answer
We've enjoyed using the software, and it has been able to fulfill all of our needs without any problems
Alan Bloxham | TrustRadius Reviewer

Usability

NetSupport Manager

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.5
Based on 2 answers
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
Paul Cheng | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

Splashtop Business Access

Splashtop Business Access 9.2
Based on 11 answers
To be honest, I have only had to use the support once from Splashtop and that was because of a silly user error and then one other time to inquire about upcoming features for future versions. So I can't really speak to their support level as I have not really needed to use it. So that can be viewed two ways I suppose. But I see it as a positive.
Matthew James | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Splashtop Business Access

Splashtop has beaten Kaseya in every metric I care about. I constantly struggled with Kaseya's complicated UI filled with lots of buttons and consistently bad connections. Once we switched to Splashtop, all of my frustrations disappeared. It is easy to train a new user on Splashtop since the set-up is quick and easy and the UI is so straightforward. I have not yet had any connection issues.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Splashtop Business Access

  • Splashtop is a great asset for the compliance heavy clients especially. Even if this isn't the "primary" remote access tool, it needs to be ready to employ.
  • Depending on the tier of software, all of the features needed are available and at your disposal.
Derek Schroeder | TrustRadius Reviewer

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager Editions & Modules

Additional Pricing Details

Splashtop Business Access

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splashtop Business Access Editions & Modules

Edition
Business Access Solo$601
Business Access Pro$992
  1. per year
  2. per user, per year
Additional Pricing Details
All plans billed yearly

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
Splashtop Business Access
9.4

Likelihood to Renew

NetSupport Manager
Splashtop Business Access
9.1

Usability

NetSupport Manager
Splashtop Business Access
9.5

Support Rating

NetSupport Manager
Splashtop Business Access
9.2

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