What users are saying about
11 Ratings
1 Ratings
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Score 10 out of 100
11 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NetSupport Manager

NetSupport Manager is amazing for WAN and LAN networks and for all kind of companies that want to connect and support users fast. Whether they have access to a console and to IP or PC name quick connect to all computers, or to servers to perform support operations, deploy software, and chat with users, NetSupport is well suited.
Miguel Nuñez | TrustRadius Reviewer

Wayk Now

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

NetSupport Manager
10.0
Wayk Now
8.2
Screen sharing
NetSupport Manager
10.0
Wayk Now
8.7
File transfer
NetSupport Manager
10.0
Wayk Now
8.2
Instant message
NetSupport Manager
10.0
Wayk Now
8.6
Remote management of servers & workstations
NetSupport Manager
10.0
Wayk Now
Centralized management dashboard
NetSupport Manager
10.0
Wayk Now
7.5
Annotations
NetSupport Manager
10.0
Wayk Now
Monitoring and Alerts
NetSupport Manager
10.0
Wayk Now
Multi-platform remote control
NetSupport Manager
10.0
Wayk Now
8.9
Access to sleeping/powered-off computers
NetSupport Manager
Wayk Now
6.1
Over-the-Internet remote session
NetSupport Manager
Wayk Now
8.8
Initiate remote control from mobile
NetSupport Manager
Wayk Now
8.6

Pros

NetSupport Manager

  • Remote administration to all Network PCs
  • Application deployment
  • Inventory
  • Console capabilities
  • File Transfer
Miguel Nuñez | TrustRadius Reviewer

Wayk Now

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Anonymous | TrustRadius Reviewer

Cons

NetSupport Manager

  • Integrations, it would be nice to see it integrate with an aplication like Microsoft SCCM
Miguel Nuñez | TrustRadius Reviewer

Wayk Now

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
Thomas Higgins | TrustRadius Reviewer

Likelihood to Renew

NetSupport Manager

No score
No answers yet
No answers on this topic

Wayk Now

Wayk Now 10.0
Based on 1 answer
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Anonymous | TrustRadius Reviewer

Usability

NetSupport Manager

No score
No answers yet
No answers on this topic

Wayk Now

Wayk Now 9.0
Based on 1 answer
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Anonymous | TrustRadius Reviewer

Support Rating

NetSupport Manager

No score
No answers yet
No answers on this topic

Wayk Now

Wayk Now 9.6
Based on 3 answers
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
Thomas Higgins | TrustRadius Reviewer

Alternatives Considered

NetSupport Manager

I think NSM does not have a rival when you truly use all of its capabilities. It has the flexibility of an application developed for multiplatform support and allows you to remote control any device at your reach. It has a file transfer feature that truly works and a complete system inventory in which you can set up smart alerts, voice, and chat capabilities to connect with the affected user.
Miguel Nuñez | TrustRadius Reviewer

Wayk Now

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSupport Manager

  • NSM allowed us to quickly update our core applications to minimize downtime.
  • NSM allowed us to perform better and faster support to our end users.
  • NSM allowed us to perform complex tasks remotely.
Miguel Nuñez | TrustRadius Reviewer

Wayk Now

  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Chris Reddy | TrustRadius Reviewer

Screenshots

NetSupport Manager

Wayk Now

Pricing Details

NetSupport Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSupport Manager Editions & Modules

Additional Pricing Details

Wayk Now

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wayk Now Editions & Modules

Edition
User License149.991
Site License3499.992
Country LicenseContact Us3
Global LicenseContact Us4
  1. Per User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiples Sites, Single Country
  4. Unlimited Users, Multiples Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSupport Manager
10.0
Wayk Now
8.7

Likelihood to Renew

NetSupport Manager
Wayk Now
10.0

Usability

NetSupport Manager
Wayk Now
9.0

Support Rating

NetSupport Manager
Wayk Now
9.6

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