Likelihood to Recommend I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
Read full review Vercara (formerly Neustar Security Services)
If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Read full review Pros The alerts are very responsive offering quite detailed timing information The UI for reports is very clear and set up of reports is very intuitive Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down Read full review Vercara (formerly Neustar Security Services)
It allows access to a history of checks, how much time they took, and if any errors were detected. It can alert several people, or many in a group, for information related to the application availability. When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond. Read full review Cons The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself. Read full review Vercara (formerly Neustar Security Services)
The interface can be buggy. We have experienced false positives of a system outage that was not accurate. It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view. Read full review Likelihood to Renew Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Vercara (formerly Neustar Security Services)
Usability Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Read full review Vercara (formerly Neustar Security Services)
Performance Interface is unnecessarily complicated and frequently responds slowly.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Vercara (formerly Neustar Security Services)
Support Rating Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
Read full review Vercara (formerly Neustar Security Services)
Alternatives Considered PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alertAmazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS EcosystemRead full review Vercara (formerly Neustar Security Services)
To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Read full review Return on Investment Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense. In my opinion, their lack of support responsiveness and commitment has impacted our IT agility. Its time to explore other alternatives. Read full review Vercara (formerly Neustar Security Services)
Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers. The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve. Read full review ScreenShots SolarWinds Pingdom Screenshots