What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
69 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

SolarWinds Pingdom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.5

    Neustar Webmetrics

    75%

    SolarWinds Pingdom

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 2/2 features

    Remote monitoring

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Automated alerts and notifications

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    6.3

    Neustar Webmetrics

    63%

    SolarWinds Pingdom

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 3/3 features

    Performance data reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    7.0

    Neustar Webmetrics

    70%

    SolarWinds Pingdom

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 1/1 features

    Administrator access control

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • SolarWinds Pingdom is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Neustar Webmetrics

    70%
    1 Rating
    9.1

    SolarWinds Pingdom

    91%
    39 Ratings

    Likelihood to Renew

    Neustar Webmetrics

    N/A
    0 Ratings
    10.0

    SolarWinds Pingdom

    100%
    4 Ratings

    Usability

    Neustar Webmetrics

    N/A
    0 Ratings
    10.0

    SolarWinds Pingdom

    100%
    7 Ratings

    Performance

    Neustar Webmetrics

    N/A
    0 Ratings
    6.0

    SolarWinds Pingdom

    60%
    2 Ratings

    Support Rating

    Neustar Webmetrics

    N/A
    0 Ratings
    8.0

    SolarWinds Pingdom

    80%
    37 Ratings

    Likelihood to Recommend

    Neustar Webmetrics

    If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
    Tyler Twitchell | TrustRadius Reviewer

    SolarWinds Pingdom

    I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.
    Ryan Park | TrustRadius Reviewer

    Pros

    Neustar Webmetrics

    • It allows access to a history of checks, how much time they took, and if any errors were detected.
    • It can alert several people, or many in a group, for information related to the application availability.
    • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
    Tyler Twitchell | TrustRadius Reviewer

    SolarWinds Pingdom

    • Monitoring as many websites as we can throw at it.
    • Customer Service has been extremely great with quick responses and resolution.
    • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
    John Birks | TrustRadius Reviewer

    Cons

    Neustar Webmetrics

    • The interface can be buggy.
    • We have experienced false positives of a system outage that was not accurate.
    • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
    Tyler Twitchell | TrustRadius Reviewer

    SolarWinds Pingdom

    • sometimes sends false alerts
    • there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
    • too many unwanted metrics.
    Fazal Azeem | TrustRadius Reviewer

    Pricing Details

    Neustar Webmetrics

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Neustar Webmetrics Editions & Modules

    Additional Pricing Details

    SolarWinds Pingdom

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    SolarWinds Pingdom Editions & Modules

    Edition
    Synthetic Monitoring$101
    Real User Monitoring$101
    EnterpriseCustom Pricing
    1. per month
    2. none
    Additional Pricing Details

    Likelihood to Renew

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    SolarWinds Pingdom

    SolarWinds Pingdom 10.0
    Based on 4 answers
    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
    Ted White | TrustRadius Reviewer

    Usability

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    SolarWinds Pingdom

    SolarWinds Pingdom 10.0
    Based on 7 answers
    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
    Anonymous | TrustRadius Reviewer

    Performance

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    SolarWinds Pingdom

    SolarWinds Pingdom 6.0
    Based on 2 answers
    Interface is unnecessarily complicated and frequently responds slowly.
    Ted White | TrustRadius Reviewer

    Support Rating

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    SolarWinds Pingdom

    SolarWinds Pingdom 8.0
    Based on 37 answers
    Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Neustar Webmetrics

    To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
    Tyler Twitchell | TrustRadius Reviewer

    SolarWinds Pingdom

    Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.
    Yaniv Vararu | TrustRadius Reviewer

    Return on Investment

    Neustar Webmetrics

    • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
    • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
    • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
    Tyler Twitchell | TrustRadius Reviewer

    SolarWinds Pingdom

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
    Eric Pugh | TrustRadius Reviewer

    Screenshots

    Neustar Webmetrics

    Add comparison