What users are saying about
1 Ratings
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Score 7 out of 100
36 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Neustar Webmetrics

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Tyler Twitchell | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Neustar Webmetrics
7.5
SolarWinds Pingdom
8.1
Remote monitoring
Neustar Webmetrics
8.0
SolarWinds Pingdom
9.1
Automated alerts and notifications
Neustar Webmetrics
7.0
SolarWinds Pingdom
9.1
Network device monitoring
Neustar Webmetrics
SolarWinds Pingdom
8.1
Multiple Server Monitoring
Neustar Webmetrics
SolarWinds Pingdom
6.8
Multi-device monitoring
Neustar Webmetrics
SolarWinds Pingdom
7.2

Reporting

Neustar Webmetrics
6.3
SolarWinds Pingdom
7.8
Performance data reports
Neustar Webmetrics
9.0
SolarWinds Pingdom
7.8
Customizable reporting
Neustar Webmetrics
5.0
SolarWinds Pingdom
7.3
Data visualization
Neustar Webmetrics
5.0
SolarWinds Pingdom
8.4
Risk analysis
Neustar Webmetrics
SolarWinds Pingdom
7.8

Security

Neustar Webmetrics
7.0
SolarWinds Pingdom
7.2
Adinistraor access control
Neustar Webmetrics
7.0
SolarWinds Pingdom
8.2
Data backup and recovery
Neustar Webmetrics
SolarWinds Pingdom
7.3
Antivirus and malware management
Neustar Webmetrics
SolarWinds Pingdom
6.0

Management Tasks

Neustar Webmetrics
SolarWinds Pingdom
7.8
Patch Management
Neustar Webmetrics
SolarWinds Pingdom
7.3
Service configuration management
Neustar Webmetrics
SolarWinds Pingdom
8.0
Software and hardware inventory
Neustar Webmetrics
SolarWinds Pingdom
8.0
Policy-based automation
Neustar Webmetrics
SolarWinds Pingdom
7.9

Pros

Neustar Webmetrics

  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Tyler Twitchell | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

Neustar Webmetrics

  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
Tyler Twitchell | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Neustar Webmetrics

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

Neustar Webmetrics

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 5 answers
When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.
Sanjit Mandal | TrustRadius Reviewer

Performance

Neustar Webmetrics

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

Neustar Webmetrics

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 11 answers
We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Neustar Webmetrics

To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Tyler Twitchell | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Return on Investment

Neustar Webmetrics

  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
Tyler Twitchell | TrustRadius Reviewer

SolarWinds Pingdom

  • Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
  • Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.
John Birks | TrustRadius Reviewer

Screenshots

Neustar Webmetrics

Pricing Details

Neustar Webmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Neustar Webmetrics
7.0
SolarWinds Pingdom
8.9

Likelihood to Renew

Neustar Webmetrics
SolarWinds Pingdom
10.0

Usability

Neustar Webmetrics
SolarWinds Pingdom
9.4

Performance

Neustar Webmetrics
SolarWinds Pingdom
6.0

Support Rating

Neustar Webmetrics
SolarWinds Pingdom
7.8

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