Neustar Webmetrics vs SolarWinds Pingdom

Likelihood to Recommend

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.

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Tyler Twitchell

Senior System Engineer

NetDocumentsComputer Software, 201-500 employees

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If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Feature Rating Comparison

Neustar Webmetrics

SolarWinds Pingdom

Remote monitoring

Automated alerts and notifications

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Neustar Webmetrics

SolarWinds Pingdom

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Neustar Webmetrics

SolarWinds Pingdom

Adinistraor access control

Data backup and recovery

Antivirus and malware management

Neustar Webmetrics

SolarWinds Pingdom

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Pros

It allows access to a history of checks, how much time they took, and if any errors were detected.
It can alert several people, or many in a group, for information related to the application availability.
When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.

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Tyler Twitchell

Senior System Engineer

NetDocumentsComputer Software, 201-500 employees

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Monitoring as many websites as we can throw at it.
Customer Service has been extremely great with quick responses and resolution.
The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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John Birks

Owner

All Out AdsMarketing & Advertising, 11-50 employees

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Cons

The interface can be buggy.
We have experienced false positives of a system outage that was not accurate.
It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.

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Tyler Twitchell

Senior System Engineer

NetDocumentsComputer Software, 201-500 employees

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An easy way to update a mass group of alerts instead of one-by-one edits
Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

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Verified User

Project Manager in Engineering

Computer Software Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 10.0

Based on 4 answers

Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.

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Ted White

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Usability

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 9.4

Based on 5 answers

When sifting through various website speed testing sites, this one is very easy to use. Very visual to share with others without them getting overwhelmed, it shows the main points to focus on, time delays at the exact location of load on the website. To help show someone how a site is performing this is hands down one of the easiest to use and share.

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Sanjit Mandal

Digital Marketing Strategist

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

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Performance

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 6.0

Based on 1 answer

Interface is unnecessarily complicated and frequently responds slowly.

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Ted White

Sr. Mgr., Information Systems Production Operations

hawkeye Channel by VistexComputer Software, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

SolarWinds Pingdom 7.8

Based on 11 answers

We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Alternatives Considered

To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.

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Tyler Twitchell

Senior System Engineer

NetDocumentsComputer Software, 201-500 employees

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I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.

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Verified User

Account Manager in Information Technology

Apparel & Fashion Company, 1001-5000 employees

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Return on Investment

Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.

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Tyler Twitchell

Senior System Engineer

NetDocumentsComputer Software, 201-500 employees

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Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.

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John Birks

Owner

All Out AdsMarketing & Advertising, 11-50 employees

View all 16 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Neustar Webmetrics

SolarWinds Pingdom

Neustar Webmetrics

SolarWinds Pingdom

Neustar Webmetrics

SolarWinds Pingdom

Neustar Webmetrics

SolarWinds Pingdom

Neustar Webmetrics

SolarWinds Pingdom

Likelihood to Recommend