What users are saying about
1 Ratings
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Score 7 out of 100
47 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Neustar Webmetrics

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Tyler Twitchell | TrustRadius Reviewer

Ipswitch WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Neustar Webmetrics
7.5
Ipswitch WhatsUp Gold
Remote monitoring
Neustar Webmetrics
8.0
Ipswitch WhatsUp Gold
Automated alerts and notifications
Neustar Webmetrics
7.0
Ipswitch WhatsUp Gold

Reporting

Neustar Webmetrics
6.3
Ipswitch WhatsUp Gold
Performance data reports
Neustar Webmetrics
9.0
Ipswitch WhatsUp Gold
Customizable reporting
Neustar Webmetrics
5.0
Ipswitch WhatsUp Gold
Data visualization
Neustar Webmetrics
5.0
Ipswitch WhatsUp Gold

Security

Neustar Webmetrics
7.0
Ipswitch WhatsUp Gold
Adinistraor access control
Neustar Webmetrics
7.0
Ipswitch WhatsUp Gold

Network Performance Monitoring

Neustar Webmetrics
Ipswitch WhatsUp Gold
6.7
Automated network device discovery
Neustar Webmetrics
Ipswitch WhatsUp Gold
8.0
Network monitoring
Neustar Webmetrics
Ipswitch WhatsUp Gold
7.7
Alerts
Neustar Webmetrics
Ipswitch WhatsUp Gold
8.9
Network capacity planning
Neustar Webmetrics
Ipswitch WhatsUp Gold
4.6
Packet capture analysis
Neustar Webmetrics
Ipswitch WhatsUp Gold
5.1
Network mapping
Neustar Webmetrics
Ipswitch WhatsUp Gold
6.4
Customizable reports
Neustar Webmetrics
Ipswitch WhatsUp Gold
6.3
Wireless infrastructure monitoring
Neustar Webmetrics
Ipswitch WhatsUp Gold
4.5
Hardware health monitoring
Neustar Webmetrics
Ipswitch WhatsUp Gold
8.7

Pros

Neustar Webmetrics

  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Tyler Twitchell | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

Neustar Webmetrics

  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
Tyler Twitchell | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Support Rating

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Ipswitch WhatsUp Gold

Ipswitch WhatsUp Gold 5.4
Based on 2 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Alternatives Considered

Neustar Webmetrics

To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Tyler Twitchell | TrustRadius Reviewer

Ipswitch WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Return on Investment

Neustar Webmetrics

  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
Tyler Twitchell | TrustRadius Reviewer

Ipswitch WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

Neustar Webmetrics

Pricing Details

Neustar Webmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ipswitch WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Neustar Webmetrics
7.0
Ipswitch WhatsUp Gold
5.6

Support Rating

Neustar Webmetrics
Ipswitch WhatsUp Gold
5.4

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