What users are saying about
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37 Ratings
1 Rating
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Score 8.2 out of 100

ThousandEyes

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37 Ratings
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Score 9 out of 100

Likelihood to Recommend

CoScale (discontinued)

CoScale is designed specifically to monitor container and microservices environments managed by Kubernetes ecosystem.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes is a great option for those who strive to portray the fullest picture available to their departments or their clients when describing the end-to-end user experience of the visitors who are utilizing their app, website, or whatever they are monitoring. Being able to use real-time data to pinpoint where issues are arising, issues your website may be running into, or pressure points that can be easily remedied is something I had wished existed for the longest time. ThousandEyes delivers the above and so, so much more.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

CoScale (discontinued)
7.6
ThousandEyes
Application monitoring
CoScale (discontinued)
9.1
ThousandEyes
Database monitoring
CoScale (discontinued)
8.2
ThousandEyes
Threshold alerts
CoScale (discontinued)
7.3
ThousandEyes
Predictive capabilities
CoScale (discontinued)
5.5
ThousandEyes
Application performance management console
CoScale (discontinued)
9.1
ThousandEyes
Collaboration tools
CoScale (discontinued)
7.3
ThousandEyes
Out-of-the box templates to monitor applications
CoScale (discontinued)
8.2
ThousandEyes
Application dependency mapping and thresholding
CoScale (discontinued)
7.3
ThousandEyes
Virtualization monitoring
CoScale (discontinued)
9.1
ThousandEyes
Server availability and performance monitoring
CoScale (discontinued)
6.4
ThousandEyes
Server usage monitoring and capacity forecasting
CoScale (discontinued)
7.3
ThousandEyes
IT Asset Discovery
CoScale (discontinued)
6.4
ThousandEyes

Network Performance Monitoring

CoScale (discontinued)
ThousandEyes
8.4
Network monitoring
CoScale (discontinued)
ThousandEyes
8.8
Baseline threshold calculation
CoScale (discontinued)
ThousandEyes
8.7
Alerts
CoScale (discontinued)
ThousandEyes
9.4
Network capacity planning
CoScale (discontinued)
ThousandEyes
7.7
Network mapping
CoScale (discontinued)
ThousandEyes
8.6
Customizable reports
CoScale (discontinued)
ThousandEyes
8.4
Wireless infrastructure monitoring
CoScale (discontinued)
ThousandEyes
7.1

Pros

CoScale (discontinued)

  • Visualizes Kubernetes web performance in context.
  • Automatically creates a number of default, but very informative dashboards.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Anonymous | TrustRadius Reviewer

Cons

CoScale (discontinued)

  • It is missing a summary view of resource consumption by all instances of a given service.
  • Takes an old school approach to save dashboard changes with a button.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Kevin Duffey | TrustRadius Reviewer

Support Rating

CoScale (discontinued)

CoScale (discontinued) 7.3
Based on 2 answers
We have been working with CoScale for quite some time now, and we have not encountered too many problems really. The majority of minor issues we ran into were quickly solved by reaching out to technical community forums. When it comes to the remaining ones, we were able to solve those efficiently with assistance from the supporting team of technical experts.
Anonymous | TrustRadius Reviewer

ThousandEyes

ThousandEyes 9.4
Based on 3 answers
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Manuel Ayala | TrustRadius Reviewer

Alternatives Considered

CoScale (discontinued)

CoScale was developed as a next-generation monitoring and alerting system for Kubernetes container orchestration engine, and it largely delivers what was promised by leveraging direct integration into the orchestration engine itself. Compared to other vendors, CoScale's in-container monitoring allows even to monitor the services running within the containers, which makes a huge difference for us.
Anonymous | TrustRadius Reviewer

ThousandEyes

Among all the products that I have mentioned above ThousandEyes have mostly all the features included in it. Additionally they are always ready for the request or enhancement made by the end users. Also the support team is available 24/7 which leads all other applications behind and also it is cost effective.
Anonymous | TrustRadius Reviewer

Return on Investment

CoScale (discontinued)

  • Information provided by CoScale accelerates problem solving for us.
  • Significantly lowers the time to identify any issues with our container environment.
Anonymous | TrustRadius Reviewer

ThousandEyes

  • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
  • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
  • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CoScale (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ThousandEyes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CoScale (discontinued)
8.2
ThousandEyes
9.1

Support Rating

CoScale (discontinued)
7.3
ThousandEyes
9.4

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