New Relic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.6 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pricing
New Relic
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
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Enterprise
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Offerings
Pricing Offerings
New Relic
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
New Relic
Considered Both Products
New Relic
Chose New Relic
Datadog and New Relic are very similar tools, the reason our organization stopped using Data Dog was due to high monthly cost for monitoring and observability. New Relic on the other hand provide all the functionalities and is not very heavy on clients' pocket.

The other tools …
Chose New Relic
We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and …
Chose New Relic
10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern

Chose New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools …
Chose New Relic
At the time, we selected New Relic for the broad coverage it could provide over our landscape.
Chose New Relic
There's nothing like New Relic. pingdom has an APM module but it lacks the detail of New Relic. Datadog's strength is measuring the hosting infrastructure rather than the app itself. Sometime you need APM to see what your app is doing.
Chose New Relic
New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job
Chose New Relic
Even though Catchpoint is an excellent tool when it comes to synthetics and end-user monitoring, also Amazon CloudWatch is a very good tool for monitoring cloud infrastructure, New Relic gives a complete solution of full-stack monitoring along with the features provided by …
Chose New Relic
Similar features, the New Relic data ingestion costs are better and UI better as well
Chose New Relic
They all have pros and cons. We actually do use both Sentry Datadog and NewRelic depending on the service / need.
Chose New Relic
New Relic in my opinion is a lot better than a tool like Datadog and Splunk. Cost in my opinion is the biggest concern.
Chose New Relic
The overlap is not large, but the one advantage of the speed curve is retention: data is available permanently, which allows you to investigate the hypothesis with data collected before formulating the hypothesis. This has proven very effective for us.
Chose New Relic
We selected New Relic because we were more readily able to send metrics and performance data to one centralized location, and perform a variety of visualization and correlation tasks in a single location, with a single application.
Chose New Relic
Google Analytics is useful for end-user traffic distribution and when combined with New Relic provides a more complete picture on user interaction with our site.
Chose New Relic
I prefer New Relic over Datadog. I like their dashboard and I'm used to how it works in general. The price for Datadog is lower though, which makes the company consider it from time to time.
Chose New Relic
New Relic and pingdom has the capability to monitor many parameters of the customers but New Relic has more products integrated into the app itself
Chose New Relic
  • New Relic's APM is better than Datadog. Has better traces, and dashboards.
  • The Apdex based alerts are accurate and work predictably even at a large scale.
  • New Relic can become expensive as the volume of data ingested grows.
Chose New Relic
PRTG and Nagios are decent products themselves; however, when compared to New Relic, they fell short on all fronts. New Relic provided a wide variety of features that the other tools didn't provide. Adding\removing devices in New Relic was quite easy and can be done with a few …
Chose New Relic
New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently.
Chose New Relic
New Relic is a SaaS-based tool where the health or sanity checks of the tool have been taken care of by the product team. So the maximum time can be invested in using the tool and making the best use of the feature available in the tool. The flexibility option it provides to …
Chose New Relic
50/50
Chose New Relic
New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the …
Top Pros
Top Cons
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New Relic
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User Ratings
New Relic
Likelihood to Recommend
8.6
(126 ratings)
Likelihood to Renew
8.8
(16 ratings)
Usability
7.5
(8 ratings)
Availability
9.1
(2 ratings)
Performance
9.1
(2 ratings)
Support Rating
9.0
(7 ratings)
Implementation Rating
8.5
(8 ratings)
Configurability
7.3
(3 ratings)
Ease of integration
9.0
(1 ratings)
Product Scalability
9.1
(2 ratings)
Vendor post-sale
8.2
(2 ratings)
Vendor pre-sale
8.2
(2 ratings)
User Testimonials
New Relic
Likelihood to Recommend
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
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Pros
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
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Cons
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
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Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
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Usability
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Reliability and Availability
New Relic
Never observed an outage
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Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Support Rating
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Alternatives Considered
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Return on Investment
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
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