Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.5 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Pentaho
Score 7.5 out of 10
N/A
Pentaho is a suite of open source business intelligence and analytics products, now offered and supported by Hitachi Data Systems since the June 2015 acquisition.N/A
Pricing
New RelicPentaho
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
New RelicPentaho
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
New RelicPentaho
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
New Relic
-
Ratings
Pentaho
9.0
20 Ratings
9% above category average
Pixel Perfect reports00 Ratings8.718 Ratings
Customizable dashboards00 Ratings9.818 Ratings
Report Formatting Templates00 Ratings8.618 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
New Relic
-
Ratings
Pentaho
8.7
19 Ratings
7% above category average
Drill-down analysis00 Ratings7.718 Ratings
Formatting capabilities00 Ratings8.319 Ratings
Integration with R or other statistical packages00 Ratings9.312 Ratings
Report sharing and collaboration00 Ratings9.617 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
New Relic
-
Ratings
Pentaho
9.6
20 Ratings
14% above category average
Publish to Web00 Ratings9.618 Ratings
Publish to PDF00 Ratings9.719 Ratings
Report Versioning00 Ratings9.613 Ratings
Report Delivery Scheduling00 Ratings9.917 Ratings
Delivery to Remote Servers00 Ratings9.310 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
New Relic
-
Ratings
Pentaho
8.2
17 Ratings
1% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.916 Ratings
Location Analytics / Geographic Visualization00 Ratings8.216 Ratings
Predictive Analytics00 Ratings8.314 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
New Relic
-
Ratings
Pentaho
9.1
20 Ratings
6% above category average
Multi-User Support (named login)00 Ratings9.320 Ratings
Role-Based Security Model00 Ratings9.519 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings9.918 Ratings
Single Sign-On (SSO)00 Ratings7.710 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
New Relic
-
Ratings
Pentaho
8.3
11 Ratings
4% above category average
Responsive Design for Web Access00 Ratings9.710 Ratings
Mobile Application00 Ratings7.07 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.711 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
New Relic
-
Ratings
Pentaho
8.6
10 Ratings
8% above category average
REST API00 Ratings8.310 Ratings
Javascript API00 Ratings9.09 Ratings
iFrames00 Ratings7.39 Ratings
Java API00 Ratings8.69 Ratings
Themeable User Interface (UI)00 Ratings8.910 Ratings
Customizable Platform (Open Source)00 Ratings9.610 Ratings
Best Alternatives
New RelicPentaho
Small Businesses
InfluxDB
InfluxDB
Score 8.5 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
IBM Instana
IBM Instana
Score 8.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
IBM Instana
IBM Instana
Score 8.9 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
New RelicPentaho
Likelihood to Recommend
8.6
(126 ratings)
9.1
(31 ratings)
Likelihood to Renew
8.8
(16 ratings)
8.8
(11 ratings)
Usability
7.5
(8 ratings)
9.3
(6 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
9.3
(7 ratings)
Online Training
-
(0 ratings)
9.5
(2 ratings)
Implementation Rating
8.5
(8 ratings)
5.0
(1 ratings)
Configurability
7.3
(3 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
New RelicPentaho
Likelihood to Recommend
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
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Hitachi Vantara
Pentaho is very well suited to perform data extraction & data mining from various cloud storage & transform that data using various available data models. However, the software struggles when it comes to visualizing the extracted data in an appealing manner & can be difficult for end-users to get an understanding of data tables created using those models.
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Pros
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
Hitachi Vantara
  • Integrate and synchronize with big data easily
  • Import data from any sources and different databases
  • Managing data in on-premise, hybrid and cloud environments.
  • Compatibility and flexibility of the platform with any type of scenario and any business or industry
  • Various tools in the software suite to transformation of data
  • Simple interface appearance and creative UI graphics
Read full review
Cons
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Read full review
Hitachi Vantara
  • I think the relative obscurity of the tool is a downside, not as many developers, consultants or peers you can tap into.
  • Lack of a solid user community held us back, looking at Power BI and Qlik, they have huge user communities that help each other out. Would have liked that here.
  • Smaller company means smaller sales force, and the lack of a local presence made it hard to only interact online with the account rep. Other companies have someone local who often stops by with pre-sales developers to just pitch in free of charge when they have time.
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Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
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Hitachi Vantara
I will use Pentaho until I find a better tool with a better, easier to use report designer client. For now, Pentaho has been the most powerful reporting tool for our clients because of its ability to connect to Odoo, integrate in Odoo (reports are accessible in Odoo) and the flexibility in report design and parameter integration
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Usability
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Hitachi Vantara
The Pentaho tools are designed so you can start playing around on your own. Of course, you will need guidance at some point, but the training teams are good at guiding new users, and the online documentation is usually pretty up-to-date.
Some of the tools, such as the Pentaho Data Integration tool and the Pentaho Server, are pretty self-explanatory. The other tools maybe are not so quickly and obvious to use, but again, with some documentation and some customer support, you can find your way around them.
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Reliability and Availability
New Relic
Never observed an outage
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Hitachi Vantara
No answers on this topic
Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Hitachi Vantara
No answers on this topic
Support Rating
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Hitachi Vantara
They were responsive to our questions when we raised issues. They gave us workarounds when required. They were quite knowledgeable when it came to issue analysis and providing fixes. They were forthright in informing us if a bug was not due for release soon.
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Online Training
New Relic
No answers on this topic
Hitachi Vantara
Course Taken: DI1000 Pentaho Data Integration Fundamentals Setup A week before your class started, the instructor will start sending out class material and lab setup instructions. This is helpful so that you understand how the environment is laid out and can start reviewing the content. Ultimately it saved about a 1/2 day trying to setup with 10 other people online which was great! The Course The 3-day course was laid out like many other technical classes with 15-30 minutes instruction and 15-60 minutes of lab exercises. The instructor was very knowledgeable with the functionality from version to version and answered questions as we went along. I was amazed at some of the functionality that was available that I was not using at the time and quickly implemented changes to many existing transformations and jobs. The novice users seemed to catch on quickly and more experienced users explained how some of the functionality was used in their home environments. Towards the end there was enough time so that we were able to ask very directed questions about our own environments. Overall, I really found the class to be informative and deliver enough information to be dangerous. My skills improved and I was able to design better and efficient transformations for the HIE. Course Description: https://training.pentaho.com/instructor-led-training/pentaho-data-integration-fundamentals-di1000
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Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Hitachi Vantara
Get the right people in before starting implementation. Start small and build as you go approach is time consuming and involves lot of rework. Evangalize within the organization the capabilities and limitations equally so that correct delivery expectations are set. Set expectations with the Customer that the tool cannot replace proprietary software in terms of stability/usability and that timelines could change given the new ness of the product.
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Alternatives Considered
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
Hitachi Vantara
Since the Pentaho platform offers a range of broad functionality across data preparation and advanced analytics, it also can be easily integrated to support many data sources and machine-learning frameworks. Based on that fact, we selected Pentaho to be used in our internal department. It also supports many of our BI use cases as required by company management or the business user. Last but not least, the Pentaho license is cheaper than their competitor.
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Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Hitachi Vantara
No answers on this topic
Return on Investment
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
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Hitachi Vantara
  • Pentaho has improved our overall business process.
  • Pentaho has helped the Managers and Directors to analyze the numbers going up and down from time to time.
  • We have a started a big project using Pentaho that is going to include all the business processes in the organization.
Read full review
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