New Relic
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Top Rated
252 Ratings
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Based on 252 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
Application Performance Management

New Relic
Feature Set Not Supported
N/A
8.3
Opsani
83%
Opsani ranks higher in 12/12 features
Opsani ranks higher in 12/12 features
Application monitoring

N/A
0 Ratings
9.0
90%
1 Rating
Database monitoring

N/A
0 Ratings
9.0
90%
1 Rating
Threshold alerts

N/A
0 Ratings
8.0
80%
1 Rating
Predictive capabilities

N/A
0 Ratings
10.0
100%
1 Rating
Application performance management console

N/A
0 Ratings
7.0
70%
1 Rating
Collaboration tools

N/A
0 Ratings
8.0
80%
1 Rating
Out-of-the box templates to monitor applications

N/A
0 Ratings
8.0
80%
1 Rating
Application dependency mapping and thresholding

N/A
0 Ratings
9.0
90%
1 Rating
Virtualization monitoring

N/A
0 Ratings
8.0
80%
1 Rating
Server availability and performance monitoring

N/A
0 Ratings
10.0
100%
1 Rating
Server usage monitoring and capacity forecasting

N/A
0 Ratings
8.0
80%
1 Rating
IT Asset Discovery

N/A
0 Ratings
6.0
60%
1 Rating
Attribute Ratings
- New Relic is rated higher in 1 area: Likelihood to Recommend
- Opsani is rated higher in 1 area: Support Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings
8.0
Opsani
80%
1 Rating
Likelihood to Renew

7.3
New Relic
73%
10 Ratings
Opsani
N/A
0 Ratings
Usability

5.8
New Relic
58%
5 Ratings
Opsani
N/A
0 Ratings
Availability

10.0
New Relic
100%
2 Ratings
Opsani
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings
Opsani
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings
9.0
Opsani
90%
2 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings
Opsani
N/A
0 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating
Opsani
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesOpsani
Opsani works perfectly for use cases where rapid growth in both a user base and the range of cloud products has to be tuned for optimum performance, efficiency, and customer experience. It is a great addition for your existing CI/CD toolkit allowing to securely test the performance while automatically deploying optimal configurations.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesPros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Opsani
- It allows to optimize our entire micro-services architecture.
- Easily integrates with AWS and Azure.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesCons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Opsani
- Plugin available for Jenkins server could be more user-friendly.
- Optimization in response to environmental changes is a bit sluggish.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Opsani
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Opsani Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesOpsani
No score
No answers yet
No answers on this topic
Usability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesOpsani
No score
No answers yet
No answers on this topic
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Opsani
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Opsani
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Opsani
Opsani 9.0
Based on 2 answers
We are very happy with the support provided by Opsani, however we were lucky not to encounter any major issues, which all-in-all is a very good thing. The overall experience is that the response was fast and accurate. Their support ticketing system is user friendly and easily understandable for newcomers.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesImplementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Opsani
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesOpsani
The main difference is the fact that apart from watching performance metrics and then providing feedback for administrators, Opsani adjusts the parameters to improve the cloud solution performance in real-time, based on unique AI algorithms input taken from application behavior. It allows optimizing not just by simply trying to find the best price, but by calibrating the cloud application configuration.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Opsani
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesOpsani
- Our prediction is that it allows to achieve efficiency increase up to 60%.
- Cost reduction in our case is up to 30%.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employees