What users are saying about
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Top Rated
252 Ratings
Top Rated
178 Ratings

New Relic

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Top Rated
252 Ratings
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Score 8.4 out of 100
Top Rated
178 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Network Performance Monitoring

    New Relic

    Feature Set Not Supported
    N/A
    8.4

    PRTG

    84%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    9.0
    90%
    47 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.3
    93%
    52 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    45 Ratings

    Alerts

    N/A
    0 Ratings
    9.5
    95%
    53 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.2
    72%
    37 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Network mapping

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.4
    74%
    36 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    7.8
    78%
    50 Ratings

    Attribute Ratings

    • PRTG Network Monitor is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    8.8

    PRTG

    88%
    53 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    PRTG

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    PRTG

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings

    PRTG

    N/A
    0 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    PRTG

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    PRTG

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Anonymous | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    PRTG

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Dan Reynolds | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    PRTG

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    PRTG

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 subscription license

    PRTG Editions & Modules

    Edition
    PRTG 500$1,7501
    PRTG 1,000$3,2001
    PRTG 2,500$6,5001
    PRTG 5,000$11,5001
    PRTG XL 1$15,5001
    PRTG EnterpriseCustom Pricing2
    1. perpetual license
    2. subscription license
    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    PRTG

    PRTG 10.0
    Based on 2 answers
    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Anonymous | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    PRTG

    PRTG 9.0
    Based on 1 answer
    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    PRTG

    PRTG 8.5
    Based on 28 answers
    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    PRTG

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Anonymous | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    PRTG

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    PRTG

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Robert Paul | TrustRadius Reviewer

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