New Relic vs Scout

• New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
• New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
• New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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• I specifically use the risk assessment module and do risk assessments on any new product we introduce into our network or any company that we are thinking about taking on as a client.
• I also use the vendor management module for any due diligence that comes up with a new company or a company that we may use once and then not use again.

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• Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
• Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
• NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
• No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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• There are not many areas that I would change in Scout. If I were to change anything it would be just to add a description of when I would use a report, such as managers, board of directors, or regulators.

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• New Relic helps us detect defects before our customers do.
• New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
• New Relic helps us notify the appropriate people rapidly when there are problems.

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• I like that everything is in one place. We used to use Excel spreadsheets and it was very hard to keep everything in one place or to find something specific. Now it is very easy finding what you're looking for with this all in one solution.
• This solution pays for itself with the time saved from not looking at spreadsheets.
• When the regulators come and they ask for a assessment I can get it for them in very short order.

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