What users are saying about
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Top Rated
207 Ratings

New Relic

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Top Rated
207 Ratings
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Score 8.1 out of 100
24 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

New Relic
Site24x7 All-in-One Monitoring
8.5
Remote monitoring
New Relic
Site24x7 All-in-One Monitoring
9.3
Network device monitoring
New Relic
Site24x7 All-in-One Monitoring
7.7
Multiple Server Monitoring
New Relic
Site24x7 All-in-One Monitoring
8.9
Multi-device monitoring
New Relic
Site24x7 All-in-One Monitoring
8.0
Automated alerts and notifications
New Relic
Site24x7 All-in-One Monitoring
8.4

Management Tasks

New Relic
Site24x7 All-in-One Monitoring
7.5
Policy-based automation
New Relic
Site24x7 All-in-One Monitoring
7.5

Reporting

New Relic
Site24x7 All-in-One Monitoring
8.3
Performance data reports
New Relic
Site24x7 All-in-One Monitoring
8.3
Customizable reporting
New Relic
Site24x7 All-in-One Monitoring
8.1
Data visualization
New Relic
Site24x7 All-in-One Monitoring
8.7
Risk analysis
New Relic
Site24x7 All-in-One Monitoring
8.2

Security

New Relic
Site24x7 All-in-One Monitoring
7.0
Antivirus and malware management
New Relic
Site24x7 All-in-One Monitoring
7.0

Pros

New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
Rob Domenico | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 7.3
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 7.7
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

Site24x7 All-in-One Monitoring 8.4
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

The biggest difference between Site24x7 and products like PRTG, Nagios, or Icinga, is that Site24x7 is hosted off the network, completely externally. The others do a great job on network alerts-- and some can even be configured to send SMS or phone calls with the right equipment and plugins-- but they usually reside in the network or at least on-site. Hosting them in the cloud might be a way around that, in which case they would be pretty similar to Site24x7 in capability, but without the additional software costs in the case of Nagios and Icinga (both open source).
Robert Paul | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Cost savings have been substantial at approximately 70%.
  • We do suffer delayed email notifications and regular locational failures from 24x7. However, this is easily overcome by extra locational checks.
  • Much quicker responses from out of hours teams with the benefit of the mobile app, which is user-friendly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

Site24x7 All-in-One Monitoring

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1.00*

* monitors

Site24x7 All-in-One Monitoring Editions & Modules

Edition
Starter$9.001
Pro$35.002
Classic$89.003
Elite$225.004
Enterprise$449.005
Enterprise Plus Web$899.006
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

Likelihood to Recommend

New Relic
8.4
Site24x7 All-in-One Monitoring
8.6

Likelihood to Renew

New Relic
7.3
Site24x7 All-in-One Monitoring

Usability

New Relic
7.7
Site24x7 All-in-One Monitoring

Reliability and Availability

New Relic
10.0
Site24x7 All-in-One Monitoring

Performance

New Relic
8.0
Site24x7 All-in-One Monitoring

Support Rating

New Relic
8.0
Site24x7 All-in-One Monitoring
8.4

Implementation Rating

New Relic
8.5
Site24x7 All-in-One Monitoring

Scalability

New Relic
8.0
Site24x7 All-in-One Monitoring

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