Likelihood to Recommend New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review Great for organizations that need to centralize different types of logging across integration, qa, sandbox and production environments. Would be less impactful for organizations that don't have complex logging needs.
Read full review Pros gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts. Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay log managements of the logs the infrastructure is generating we can view logs through there only Read full review Providing in-depth insights A related content feature which really helps us to figure out which service is breaking the infrastructure. The Log explorer which helps us to explore the entire log and pin point the errors/issues. Fast and powerful log investigation Read full review Cons I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end. It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data. It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM. Read full review Integrating the system with Slack channels Saving the logs in different cloud provider Viewing the logs at more fine grained level based on user roles and permissions Read full review Likelihood to Renew The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review I'm a Splunk specialist, and I'm involved in its use and improvement.
Read full review Usability As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Read full review It gives access to data features for every level of users: from managers and executives to Analysts, each one with the correct level of observation and analysis.
Read full review Reliability and Availability Never observed an outage
Read full review Performance there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review Support Rating There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Read full review Splunk support is very quick and efficient. Pre-sale specialists are very skilled and available.
Read full review Implementation Rating It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
Read full review Follow a training before starting.
Read full review Alternatives Considered New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review I had not considered other products because Splunk Log Observer was in use in my company before I started working there.
Read full review Scalability Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review Return on Investment Less time debugging issues or letting issues go unknown We know of issues before our customers One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience. Cost is expensive and is one of highest engineering spends Read full review Significantly reduced the MTTR (Mean Time To Recovery), which in turn has improved the end-user experience tremendously. Meets compliance requirements of security policies, audit, regulation, and forensics. Helps us to track/manage the resource usage on our cloud instances which has a direct implication on the recurring cost. Read full review ScreenShots