What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
476 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
156 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

SolarWinds NPM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
476 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM is well suited for monitoring nodes and mapping them. My only major complaint is that it seems to be too comprehensive for our applications. We have a relatively small network that we are monitoring and the features of NPM are not fully utilized in the application. Also, management of the licenses could be more intuitive.
Brian Rafferty | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
SolarWinds NPM
Application monitoring
New Relic
9.2
SolarWinds NPM
Database monitoring
New Relic
8.1
SolarWinds NPM
Threshold alerts
New Relic
8.6
SolarWinds NPM
Predictive capabilities
New Relic
6.4
SolarWinds NPM
Application performance management console
New Relic
8.1
SolarWinds NPM
Collaboration tools
New Relic
6.5
SolarWinds NPM
Out-of-the box templates to monitor applications
New Relic
7.5
SolarWinds NPM
Application dependency mapping and thresholding
New Relic
7.5
SolarWinds NPM
Virtualization monitoring
New Relic
7.7
SolarWinds NPM
Server availability and performance monitoring
New Relic
8.5
SolarWinds NPM
Server usage monitoring and capacity forecasting
New Relic
7.9
SolarWinds NPM
IT Asset Discovery
New Relic
6.3
SolarWinds NPM

Network Performance Monitoring

New Relic
SolarWinds NPM
8.5
Automated network device discovery
New Relic
SolarWinds NPM
8.8
Network monitoring
New Relic
SolarWinds NPM
9.5
Baseline threshold calculation
New Relic
SolarWinds NPM
8.5
Alerts
New Relic
SolarWinds NPM
9.4
Network capacity planning
New Relic
SolarWinds NPM
7.9
Packet capture analysis
New Relic
SolarWinds NPM
7.9
Network mapping
New Relic
SolarWinds NPM
7.8
Customizable reports
New Relic
SolarWinds NPM
8.5
Wireless infrastructure monitoring
New Relic
SolarWinds NPM
7.8
Hardware health monitoring
New Relic
SolarWinds NPM
8.9

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds NPM

  • Using SNMP to automatically discover my network devices, while collecting the network information to produce a detailed network inventory.
  • The automatic discovery of the connection between L2 and L3 devices.
  • Using NetPath across the hybrid clouds is a time saver and pinpoints where to focus resources to fix issues.
JAMEY TITONE | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

  • Upgrades can be tricky and time-consuming (especially if you have other Orion products installed along with NPM). It seems like SolarWinds is really focusing on improving this.
  • It's Windows-only (which may or may not be an issue for your organization).
  • Some menus don't take advantage of modern screen resolutions (e.g., on a 1080p or higher screen, a particular menu section will be locked at a very small size, wasting a lot of real estate).
Matthew A. Osmond | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 9.2
Based on 22 answers
Low maintenance cost and great support on problems and issues. SolarWinds has been used here for over 10 years and we are able to have minimal down time and has been solid on monitoring and alerting on our network setup. They are constantly adding new and improving the product and making it better to use all around.
Bill Rieger | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.5
Based on 10 answers
It's easy to use at first. But, when you would either like to go technical OR trying to add a custom monitor the ease of use goes out the door and requires a lot of time to learn its SDK / Back-end tools.Way too much emphasis on user to user support via their Thwack site. Skimping on support cost much? It's slightly disheartening to get better support from other customers then from the "success center" or calling support. Really hurts the ease of use for the product, because its fine until things don't work out of the box, then it gets frustratingly difficult.
Greg Richards | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.2
Based on 1 answer
No answer on this topic is available.

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 5.5
Based on 1 answer
No answer on this topic is available.

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.6
Based on 34 answers
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Jim Arendt | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 7.3
Based on 10 answers
No answer on this topic is available.

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds NPM

Other products I've used (Spiceworks, Mikrotik's The Dude) are good at their jobs but ultimately don't have the scalability of NPM or the more advanced network visibility features that make NPM so great. Other products (like Spiceworks especially) are also built as several products shoved into one -- an asset management platform, ticketing system, a network monitor, etc. -- and can be slow in performance or limited in their potential as a result.
Ted Sadler | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 7.3
Based on 1 answer
No answer on this topic is available.

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

  • NPM has had a positive impact on the Network Health.
  • NPM has provided additional visibility into the network traffic.
  • Remote monitoring has cut down on our cost to maintain the devices by identifying the root cause of issues before deploying technicians to the sites.
Mike Mozola | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds NPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds NPM
9.0

Likelihood to Renew

New Relic
8.0
SolarWinds NPM
9.2

Usability

New Relic
9.0
SolarWinds NPM
8.5

Reliability and Availability

New Relic
10.0
SolarWinds NPM
8.2

Performance

New Relic
8.0
SolarWinds NPM
5.5

Support Rating

New Relic
8.0
SolarWinds NPM
8.6

Online Training

New Relic
SolarWinds NPM
6.4

Implementation Rating

New Relic
8.5
SolarWinds NPM
7.3

Scalability

New Relic
8.0
SolarWinds NPM
7.3

Add comparison